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November 2023 by Felicia Hamilton
I’ve been coming to RPM ever since I joined the Mercedes Benz family, and they have always provided excellent service with great prices.
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November 2023 by Spencer Boyd
This place is great, Nick at the front desk was extremely helpful, great customer service, and they always made sure to keep me informed and up to date on how my car was doing. Will definitely use this business again, great employees and great service.Service: General repairs & maintenance
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October 2023 by Dewitt Moore
I was on the phone with nick because my car decided to destroy its self. While I was on the phone with him he was able to give me a time and a quote right there and then. His customer service skills are 101% and he knows exactly what he’s talking about. I definitely recommend this place got my car fixed here last October too and I trust these guys a lot
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October 2023 by Tony Dockett
Tire Rack Preferred Install Shop. Been going here for 2 years now and every visit has been excellent in customer service and maintenance work. Reasonable in cost and very convenient for tire rack installs and additional maintenance work. Highly recommended for Gainesville/Haymarket Area.Service: Tires
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October 2023 by Allen Li
Excellent customer service- got me in on short notice and did an excellent job. Definitely worth the drive from from where I am.
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September 2023 by Joe Clark
Excellent service and wonderful knowledgeable staff!Highly recommended for both import and domestic vehicles.
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September 2023 by Valeria Ionta
nicholas at the front desk was awesome. i got all 4 new tires and wheels done in just under 2 hours. everything looks and feels great so far. definitely gonna come backServices: Auto body & trim repair
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September 2023 by Joe Smith
Been going to RPM 2 years: always great service at competitive rates. Nicholas is also great help working with our schedule. Thanks guys.Services: Tires
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August 2023 by Linda P.
What an absolute nightmare! RPM had possession of my Porsche for a staggering 14 months. Throughout this ordeal, I received conflicting and inaccurate information about the car's status. I was told various stories, from the original technician leaving, uncooperative Porsche dealers, to receiving supposedly new parts that turned out to be defective, necessitating reordering.The frustration continued when I was called to pick up my car on three separate occasions. The first time, to my dismay, I found that the same problems I had reported two months earlier were still unresolved. The windows, trunk, spoiler, and seat were all still malfunctioning. To make matters worse, I was then informed of additional delays, with the excuse that the keys needed calibration. I was told that my car had been taken to Charlottesville Porsche for this purpose, but when I reached out to them, they denied ever having received my car and stated that they only needed the serial number.Upon my second attempt to retrieve the car, I was met with even more disappointment. The interior convertible roof liner was torn and detached, and the car itself was filthy and moldy. This was particularly distressing since I had been assured that my meticulously cared-for car would not be subjected to the elements and would always be stored properly.I escalated the matter to the owners of RPM, who initially seemed concerned about my grievances. They assured me that the car would receive a new roof liner and a thorough cleaning and detailing. However, when I eventually picked up the car, it was evident that these promises had not been fulfilled. The car had only been minimally vacuumed, and the condition of the vehicle was far from satisfactory. To compound matters, I discovered a crease on the front left panel and a bent license plate, as if the car had been involved in an accident.Despite my attempts to communicate with the owners, I have been met with silence. Requests for them to call me have been met with the same response - they are conveniently out of the country. Even though the owner's initial response via LinkedIn was made while she was out of the country.Adding to my frustrations, I am still missing a key, and never received replacement fobs. The old ones do not function remotely. I showed remarkable patience and understanding with RPM over the course of many months, only to be met with dishonesty and an utter lack of respect for my property. I am still maintaining optimism that Amanda and Samuel Rachidi, the proprietors of RPM, will eventually provide a response. Despite the challenges, I am holding onto the hope that they will acknowledge and address the issues I've encountered.
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June 2023 by Kasim Chaudhry
Excellent and honest work. I had them install tires on my father's 2012 MB S550 and my 2020 Audi A6. Also, I had them perform oil change and tune up on my 2020 Audi A6. They did an excellent job on all of them.Services: Tires
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May 2023 by Koala Company
Please be aware, these people are there to scam youIn for an oil leak, told me to need a valve cover gasket so I changed the gasket. The leak did not stop. Went in again and said I need a new Valve cover. I asked them to change the cover as well. The leak did not stop. Went again, looked into it, and said need to tighten some screws but the leak did not stop.Went in again, this there was a new guy, he told me they fired the receptionist and the guy who work on my car and said they will look into it but they couldn't find the receipt in their system.Anyway, they said they fixed it but the leak never stopped. I went in for the 5th time, and this time they said it was a valve cover gasket and need to replace it. Guess they didn't know that I had done it already since it was not showing on their system. So I showed them the receipt, and they were trying to charge me again. Well, they did replace it for free but said I also need to replace the oil pan gasket and Oil filter gasket.After spending almost 2K, after visiting 5 times, and each time I leave my car, they will take at least 3 days to call back, now they are saying it's the oil filter gasket and oil pan gasket.
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May 2023 by Brett Levine
Had my vehicle for WAYYY too long and did zero repairs. Dont trust these people at all. Typical shady mechanicsService: General repairs & maintenance
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February 2023 by Hannah Macomber
Had some work done here and I couldn’t be happier. Everyone there is really friendly and they took their time to perform quality work on my car. She’s running smoother than ever. 10/10 would recommend.Services: Brakes
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February 2023 by Nic Kouker
I’ve had many vehicles serviced at this fine establishment and I must say, everyone is so friendly and knowledgeable about euro cars, it brings comfort knowing I have a place right in Gainesville to trust with my vehicles. They perform work on all vehicles not just Europeans. If you want quality, come to RPM Autohaus
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February 2023 by Pam L (Pammy)
Jimmy and the guys did a amazing job on my SUV. I am riding in comfort again, I feel safe and they did it in a timely manner and the work was amazing. Thanks Guys!!!!Services: Brakes
