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February 2024 by Christopher Stanley
Worst experience ever buying beer.Employees didn’t know anything about the beers they had & told me a beer was not in stock that I later found on the shelf.I am dumbfounded by the lack of customer service at this location.I will never come back to this location again.Go to any other total wine!Came with my buddy & my girlfriend& to top things off…Apparently they have a “policy” at this specific location & no other total wine I’ve ever been to has had this nonsensical “policy”. They will not sell you anything if you are with someone without an ID (my girlfriend left her ID in the car)My buddy was able to buy the beers after being ID’d but when I went to legally buy my beer I was told I needed my Girlfriend’s ID also to purchase & was refused service. The crazy part is my buddy was with us & paid infront of us & was not asked for our ID’s. So after we left the store, my buddy came back in & bought my beer for me since he had already just bought beer for himself while with us. Their “Policy” here breaks ABC laws & is filled with hypocrisy. ABC stores don’t ask me for my girlfriend’s ID when I buy HARD LIQUOR there because I am buying for myself an American Citizen, so why should we do this for beer at THIS total wine & no other total wine has ever done this? Embarrassing & unnecessary. Never coming back here again.
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February 2024 by Valeria Paredes
Go to any other Total Wine.I would give this location no stars if I could.The employees here were not helpful whatsoever & will give you the run around…ALSO they have a “policy” at this location that I haven’t seen in ANY other Total Wine location.. that they will assume anyone you are with is going to be drinking the alcohol you are legally buying for yourself.Never coming back to this location ?
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February 2024 by Lawrence
Has beer and wine you can't find anywhere else.
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February 2024 by Erwin Remodeling LLC
The guys are helpful
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January 2024 by Yevgen Pivovarov
Awesome selection!
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December 2023 by Gracie Allen
Ok so this wasn’t in the actual store, but the woman was wearing her uniformI work at one of the fast food places nearby and this blonde, curly haired woman with glasses and a white total wine shirt SCREAMED at me ( a minor) about having to park her during a massive lunch rush a couple weeks ago, saying she could not park in the open area since it was an “illegal parking spot” and couldn’t park in the parking lot I told her she could park in since she “didn’t want to”No one where I work at wants to park people, like I’m a low level employee, I understand it was just a sandwich but screaming at a minor over food is ridiculous, if this is how employees act to low level food workers then don’t expect any of my future business when I’m old enough, like screaming? Over a sandwich? I get people need to eat during their lunch break as well as it being a small item and having to park sucks, but still, I shouldn’t be screamed at over something I have no control over, I had to call out my GM since she kept insisting she couldn’t park..
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November 2023 by Robin Milton
Carl, the manager, explained that I, a 41 year old black female with a license in hand was unable to purchase wine, even though I have brought my children with me to do a pick up SEVERAL times and never had an issue, but apparently when I had my 19 year old mentally and physically handicapped sister with me (who cannot be left in the car) I was refused service. Carl, the manager, his rebuttal was “we assume anyone with you that does not have an ID, we assume you are purchasing the alcohol for them. Why would I give my mentally and physically disabled sister booze? I am at a loss for words and highly recommend using common sense in these situations, or maybe, you deserve to employee these types of people that 100% lack common sense. Absolute WORST experience.
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October 2023 by W Correll
I ordered a wine delivery order in preparation for a family get-together at Lake Anna. I opened my favorite box, yes box haters, of Barefoot chardonnay, took a drink, and immediately vomited, then vomited again, and again, no exaggeration. The boxing date was 2018. TW&M followed with an email asking how my delivery was, and I responded with "Are you trying to kill me?" with the following images. Absolutely no response to this date.
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October 2023 by Douglas Hoffman
They had what seemed to have been the last 6 pack of Sam afama cherry wheat.
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September 2023 by James Trotter
Very friendly and excellent customer service !!!! They are also knowledgeable on things like gluten free beer and as someone with celiacs this is a big deal !!!!
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September 2023 by Jay Vaughan
Great selection of different beers and wines. Great to browse and try something new
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July 2023 by Michael Chastain
Stopped in for a bottle of wine we had enjoyed with a meal. The manager had three employees talking about personal things. I interrupted the conversation for help to find the wine. One of employees walked us to the aisle and pointed. Said “around here” and quickly went back to the manager for more conversation. I’ve been in Total Wine and More across the country. This was the worst customer service store I’ve stopped in.
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July 2023 by Bob “oldskool” Walker
Excellent variety. Helpful and friendly staff.
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July 2023 by Andrea Kuoni
The staff here is always extremely helpful and insightful. I love hearing the staff recommendations. They never miss!
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July 2023 by Pat O
Wide variety of wines and excellent variety of cigars. Friendly helpful staff
