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March 2024 by Grizel Borges
I have other Verizon stores closer to home however I have had great service dealing with Christian DeMarco and prefer to go the distance just to have him be the one to help me.
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March 2024 by Michael Blount
I gave this location one star because I couldn't find anything lower. I WAS a customer at this location for five years. What really turned me off was the representative telling me he had no time to diagnose what was wrong with my phone. IN ADDITION, I recently found out these people added me to plan add-ons that did nothing but increase my monthly cost by about $30. If I was being played like this, I imagine others are as well. The GOOD NEWS is there's another Verizon outlet in Haymarket over by the WalMart, and they're pretty good.
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March 2024 by Lily Kohout
Christian went above and beyond to help fix my problem. He was absolutely incredible. I went to a different location the day before and the worker there literally had zero input into how to help me and told me to go to a different place to fix my phone. After trying another place that still wasn't able to help me I ended up at Christians store and it was night and day difference. He walked me through each tiny step of the process and made sure I was taken care of and I'd get my phone fixed SAME DAY! His customer service is unparalleled and I will 1000% come back to this location rather than the multiple other stores closer to my home because of him.
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February 2024 by Deborah Gaynord (Team Gaynord)
Arham, was very helpful, polite and professional. He is an asset to verizon.
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February 2024 by Vicki Novak
I went to this location yesterday to purchase 2 new Galaxy S 24 cell phones. I was assisted by an employee named Erick Estrada who was exceptional. He was able to get me an outstanding trade-in deal on my S9 cells, and he spent several hours transferring all data from the old phones to the new ones.Then he helped my friend and I feel very comfortable with the new S 24 phones before we left the store. Erick is an exceptional professional, very technically competent, friendly patient, and helpful above all!!!. There was another employee there, Christian, who also provided me with a good but of help!!! I HIGHLY recommend this location and these two outstanding staff members if you are in need of a new phone or technical expertise. You will not regret it.
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February 2024 by Nowe Isibor
Verizon Russel Cellullar was particularly a pleasant experience.Two attendants in particular Christian and Arham truly went out of their way to make sure my first experience with Verizon was seamless.There were a few changes I requested for and they never complained, instead they went into “solution-mode” and figured it out.Safe to say, Verizon will be a K in my future.
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February 2024 by Lawrence
Customer service was ok but didn't have the answer and didn't really seem to care if we got a phone and service from there.
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February 2024 by Melissa Mulhall
Christian was amazing! He helped me so much and made it so easy. Very nice and polite! He answered all my questions and made sure to go over everything so I wasn’t surprised with anything and also made sure my new phone was working correctly before I left the store. Would definitely recommend him to anyone!
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February 2024 by James West
Christian is very good at what he does also knows what he's talking about in all aspects. I advise everyone who has Verizon to come to this store!!
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February 2024 by Guest
Exceptional Service from Christian DeMarco at Verizon!I recently had the pleasure of working with Christian DeMarco from Verizon, and I cannot express enough how impressed I am with the level of service he provided. From start to finish, Christian went above and beyond to ensure our needs were not only met but exceeded.Christian's knowledge and expertise were evident from the moment we began our interaction. He took the time to thoroughly understand our requirements and provided insightful recommendations tailored to our specific needs. His professionalism and attention to detail instilled confidence in the decisions we were making.What truly set Christian apart was his dedication to customer satisfaction. He went the extra mile to address any concerns we had, patiently answering all our questions and ensuring we felt comfortable with our choices. It was clear that he genuinely cared about our experience and wanted to make sure we were completely satisfied.I wholeheartedly recommend Christian DeMarco to anyone seeking top-notch service at Verizon. His exceptional professionalism, expertise, and commitment to customer satisfaction make him an invaluable asset to the team. Thank you, Christian, for going the extra mile and making our experience with Verizon truly outstanding!
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February 2024 by pratap sidhu
Hi I switched over from T mobile and Christian made it so easy. I really appreciate his professionalism and excellent communication skills as at one point there were 3 customers and he was taking care of all 3 of us at same time!!!
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February 2024 by Kubancik Family
I'm grateful for the excellent customer service that we received from Christian. The store was short staffed & busy, but he was attentive to everyone while being polite & professional. I was amazed how he juggled so many things going on at once. We switched 3 lines over from T-Mobile. When there was a problem transferring my data from my old phone to the new one, he perservered until it was resolved. It's been a few weeks of me trying to get my rebate to go through dealing with online operators. One call to Christian tonight & he took care of everything for me. He is probbly the most knowledgeable cellular phone representative I've had over the past 15 years and he genuinely cares about his customers wanting them to be happy. This kid needs a promotion - he's earned it!
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February 2024 by Gianni Kubancik
Christian Demarco was very helpful and informative in our phone trade-in and even multi-tasked by helping customers very quickly while processes on our phones were loading in the meantime (after asking if that was ok with us also). He is an extortionary employee who was also very welcoming and respectful.
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February 2024 by Justin Silberbauer
Excellent experience upgrading my phone this weekend. Christian was professional, knowledgeable, courteous and personable. He was able to answer all my questions and made the time transferring data from old to new go quickly. I would highly recommend visiting Christian for your mobile tech needs.
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January 2024 by Morgan Ramsey
I had the best experience with Christian when purchasing my phone case. He was kind, professional, and knowledgeable. I'll definitely go to him for any further needs I have with Verizon.