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June 2022 by Angel Walton
Poor customer service at drive through. I have been sick so I choose to go through the drive through so I didn’t get everyone else sick but apparently if you have more than 3 deposits you have to go inside which is fine. But that hasn’t ever been an issue before. And the delivery of her message was very rude. If she doesn’t enjoy her job maybe she should work at a factory or something ?
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September 2021 by David Beasley
In one bank or another, I have been banking with BB&T/Truist since 1967. First, as Workmen's Federal. Since this merger, our banking customer service experience has been criminal. Today, was their crowning achievement. I must believe that the bank and it's Visa credit card department were intently making our day miserable and fretful. Things today could not have been by chance, they had to be on purpose. If you desire for a miserable day, I recommend BB&T/Truist. They will not let you down
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January 2021 by Mac Sauce
Their hours arent valid. I called during their opening hours and they said they were closed
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June 2020 by Cathy Sumner
BB&T has always been a good bank to work with
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May 2020 by Whit
Their hours arent valid. I called during their opening hours and they said they were closed
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December 2019 by Sierra Martin
GO TO SKYLINE OR CARTER BANK! They will do you dirty! I’ve got paid and they still charge me an overdraft fee. Bank is a joke. There’s also been times they won’t cash a check because of that overdraft fee. Carter also just charges $25. While they charge you $36.
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November 2019 by patrick harmon
The people are amazing but the 4 star rating is cause the horrible atm NEVER WORKS!!!!!
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March 2019 by Joey Ellis
I tried to open an account here to help get a savings account started. I set up everything on the app, writing down my password and everything because, yes, I am forgetful and I’m fully aware that if I didn’t I wouldn’t be able to log back in. Making sure everything was set up before going out of the app, I thought I had covered all bases. After closing the app and trying to get back into it not much later I found that I couldn’t log back into the app at all. My password was “wrong” and then I tried resetting the password via email, to no avail. The security questions were also “wrong.” This is not the only problem I had.
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December 2018 by Robert Quillen
I called this place to close out an account with additional charges on it that I already closed out. First $3.00, which I paid, then 89 cents. The lady I spoke with, Dana, would not work with me or suggest alternatives, and INSISTED I would have to come into the branch over EIGHTY NINE CENTS. I hung up and called the main BB&T phone number, and they were happy to help clear this up. Ten minutes was all it took. This branch did not even suggest calling the main number. I'm aware coming in is procedure, but to not even suggest calling the main number, to insist I have to come into the branch over EIGHTY NINE cents, I consider this absolutely terrible customer service.
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October 2017 by SusuReedJango
Bank of choice, free checking if you're under 24. Great system for starting a credit card too. The staff here are very polite, consistent and fast as they can be. Any issue I've had was easily taken care of with no hassle.
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February 2017 by Laurie Allen
Love Dana!
