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February 2024 by Swervin Ervin
Arrived at location at the determined time to pick up our order. Upon arrival the order was still in the oven. No big deal. I was told it would be a couple minutes so I went out to the vehicle to tell my wife.Upon returning to the store I could overhear the two workers talking about an order that just left and there was an issue with it. Neither employee told me what was going on, but I could see that one was frustrated with the other. I asked, did my order leave with someone else? The one who was frustrated didn’t answer, so I repeated the question to the other employee. He slowly came around and asked was mine the pepperoni pizza? I responded yes. He said yeah, I’m sorry. We are making another. I asked how long? He said about 15 minutes. I went back to the car.After 15 minutes I returned and the one who was frustrated rang me up. As he started I asked”you’re not going to charge me full price, are you?” He said “yes, that’s the price of the food. I said you gave my food to someone else and made me wait another 15 minutes. He said it didn’t take 15 minutes. I stated I waited 15 minutes, y’all knew I was waiting. You could’ve come let me know. I then stated the customer service was not good. When you gave my pizza away you wouldn’t tell me, I had to ask the other employee. You ignored my question. He said I was cooking your food.In conclusion I told him keep the food and left. This was 30 minutes past the time we were told the original order would be done.I don’t want handouts or ask for free anything, but if a business makes a mistake they need to make it right.I do not recommend this location to anyone
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June 2023 by marvin harrell
Great pizza
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May 2023 by Barry Moore
Disappointed. We tried this relatively new pizza shop hoping for a pleasant surprise. Ordered a thin crust, large ($11) one topping (sausage) pizza. Dry, underwhelmingly put together (fixings stopped way before the edge), and the sausage itself was not tasty at all. Might be our taste, or it might be too cheap of quality sausage. We want this shop to succeed in the community, but it will definately have to step up its game.
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April 2023 by Robert Sauter
That is the least cheese I’ve ever seen on a $20 cheese pizza in my 60 years.Don’t waste your money. Little Caesar’s is has more for half the price.Won’t be long before they have gone out of business. At least the last one made a decent pizza. Till it shut down.
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April 2023 by Melanie Perez
Terrible customer service! They literally were so rude when I called to tell them I got the wrong pizza and they treated me as if it were my fault! It’s ridiculous. Here’s a tip if you work in customer service, reminder don’t argue with the customer. Just remake the pizza as you should, and admit your wrong. Instead the manger want to throw everyone else under the bus instead of fix his actions. The manager personally has no people skills at all!! The attitude that I got was uncalled for! Do better PAPA JOHNS.
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April 2023 by Cristian Perez
Whoever the guy manager is I believe his name was Anthony. He was so rude! I was standing in line waiting for my pizza and an employee came in to get a drink. (I’ve seen her there before working) She waited to be checked out and he was rude to her! He kept cutting eyes at her and having attitude with her. She had got upset because of the way he acted. I felt bad for her having to deal with that. She even apologized for the managers actions and she didn’t even do anything. He should not treat paying customers the way he did even if she is employed there. SHES STILL A PAYING CUSTOMER AND HUMAN. Papa Johns you really need to consider your management. They guy look maybe 24 he clearly has no people skills.
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March 2023 by Michael-Paul Jackson
Ordered 3 pizzas and 1 almost did not have any cheese on it, just pepperoni and crust. It’s to expensive just for bread. Got to do better. Employees are also rude at front counter.
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February 2023 by Geneva Muller
Placed my order at 12:45 pm and wasn't delivered till 2:20 pm. Not only was it cold but it was not eatable. The middle of the chicken bites was doughy and the Philly Steak pizza was doughy. When I called to let the manager know he gave every excuse in the book. Never again .. ( And this was my first and last order.)
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February 2023 by Charles Sutphin
Best bbq chicken pizza in the world!Papa John's is amazing.
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February 2023 by Google user
Picked up my order on 1/22/23 crew was friendly and good tasted good but they gave me the topping of a small pizza on my medium pizza. So I'm not to happy about that both were made like this although the pepperoni was slightly worse. Including photo normally your dough ring is about a inch wide here its roughly 3 inches. Honestly wish I had gone else where and will next time. Because somebody made this and knows they left over have the pizza without toppings then most likely somebody else boxed it up and nobody thought we should remake this? Tells me a lot about the mentality at the store.
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January 2023 by Danny Mounce
Picked up my order on 1/22/23 crew was friendly and good tasted good but they gave me the topping of a small pizza on my medium pizza. So I'm not to happy about that both were made like this although the pepperoni was slightly worse. Including photo normally your dough ring is about a inch wide here its roughly 3 inches. Honestly wish I had gone else where and will next time. Because somebody made this and knows they left over have the pizza without toppings then most likely somebody else boxed it up and nobody thought we should remake this? Tells me a lot about the mentality at the store.
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January 2023 by Pheonix Freedom
Haven't had Papa John's since I moved up here in 2004. Got me a large pepperoni early this week, and it was delicious!!!!! I have missed the flavor, the quality, and just everything about Papa John's!!! Also, I had great service, only waited about 5 minutes. Can't wait to order another one tomorrow!!!!! Good job Galax papa John's!!!!!
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January 2023 by Andrew Hawks
Worst customer service I've experienced in my entire life was treated less than human from the moment I arrived and when you place an order days on advance it should matter that it's done on time was talked to like a dog and treated with no respect at all I had to initiate conversation to even get someone to acknowledge I was on the building
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January 2023 by Becky Jones
Decided to try Papa Johns in Galax and were not disappointed. We ordered online and chose a variety of items...not just pizza. Everything was delicious and actually was ready for pickup faster than expected.
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January 2023 by Courtney Hawks
I ordered pizza for my daughter birthday three days in advance they did not have it ready and did not even care when I came to pick it up the person who waited on me was very rude and didn't care at all about me worse customer service I've ever seen
