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December 2023 by Paul Wisniewski
Very knowledgeable and professional
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June 2023 by Martin Cloné
Very very helpful to price for repairs of my dryer in the end is cheaper to buy another dryer and the parts are not available for repairs
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June 2023 by Charles Jamison
Called when washer quit mid-cycle. - receptionist took call and promised a return call from technician - never received call
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May 2023 by Pam Spangler
I purchased a used GE washing machine while mine was being serviced because I was told they had a 6 week waiting time. I used the washer for approximately 2 weeks and it stopped spinning out the water. I took it back, it was after hours, but I left a note inside the washer so they had my info. I waited weeks to hear back but never got a call. I called them every week for about 2 months and finally I drove down there because my sister told me it was still sitting outside. Mr. Palmer was there and I explained to him what had happened and he told me that the washing machine I was claiming to be mine had been dropped off by some man named John Boy! Soo..Mr. Palmer said he would check into it and call me back. That didn't happen. Once again I start calling and leaving messages until finally I told them I was going to post over every social media available and file a report with FCSD. Things changed at that point or so I thought. Mr. Palmer said he would service my machine and get back to me and that's been almost 3 weeks now and I haven't heard anything. I call and nobody answers. If you are looking to buy or have something serviced by Palmers Electronics I strongly urge you to reconsider. It's not worth the hassle. I bought a washing b g machine I didn't need and have been told basically that I was lying about the original machine I took down for repairs and you can't get anyone to call you back. I'm trying now to just get my machine back fixed or not.
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December 2022 by R Williams
Wonderful service ! Highly recommend
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December 2022 by Jena Roop
Don, Patti & Crystal are awesome. When we lived at the lake we purchased all of our appliances from Palmer’s. Since we moved to Roanoke, nothing has changed! I recommend Palmer’s to anyone needing quality appliances & TV’s. Best customer service, quick delivery & TV installation.
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May 2022 by Don Pollock
I purchased an expensive KitchedAid refrigerator a couple years ago when my older refrigerator needed replaced. Had a good experience at that time. Recently the led lights in the refrigerator freezer drawer and inside the refrigerator started flickering, sort of like strobe lights. I called and explained the issue. I was told by Patti the lady on the phone that the lights are wired in series and usually replacing the led light in the freezer would fix this issue and they would order me an led module. Over the course of over 2 months I received no notifications on order status. I called several times and even stopped by their store once to get a status update. I was always told that the parts are on backordered and each time I had to remind them of who I was, give them my phone number again. After 11 weeks of waiting I decided to go online and research the part number and flickering light problem. There seems to be many issues with the led light module in the freezer going bad causing lights to flicker. I then decided to see what the lead times were for the parts. I discovered I could buy direct OEM parts from numerous sources. In addition there were lots of other suppliers with replacement not OEM that were less expensive that I stayed away from. I ordered the OEM part with a 2-3 day delivery. This poor review is because I have been told the parts were backordered and not available for over 11 weeks. I received no follow calls or updates. As a customer whom purchased this refrigerator from them, I am not happy with their repair service after they sell you an appliance. Really nice people to talk to on the phone. I am just very dissatisfied with no follow up and feel like I was getting canned excuses. I don’t think I will be doing business with them again.Service: Household appliance installation
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May 2022 by Linda M
Didn't have part I needed, but was very friendly and helpful
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May 2022 by Claude Scott
I love doing business with Don and Patti.
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March 2022 by Curlie Sue
Personable and knowable about appliances. Great install and service.
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February 2022 by charles hudson
Don't go to the big box stores. Go here for friendly, knowledgeable service at an affordable price.
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October 2021 by ronald sloan
Great people and great appliances
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April 2021 by Crystal Barksdale
Nice people and great service!
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March 2021 by Phillip Hazelwood
Great great people and great products
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March 2021 by Mimi M
They are knowledgeable about their appliances and have excellent service.
