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March 2024 by Cody Conklin
Our whole team stayed here during Jeff Cup soccer tournament 2024. U10 boys can be a handful, but the staff was incredible. They were genuinely interested when they asked the boys how the tournament was going. The entire stay was easy and convenient to the locations we had for the tournament. Would stay here again.
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March 2024 by kate robertson
We stayed over the weekend for a soccer tournament. We were warmly welcomed with a big smile. The beds were slightly uncomfortable, but the rooms were clean. The front desk went out of their way to wish the boys luck and give them a Gatorade on their way out each morning. They were extremely accommodating with our group of 9 to 10-year-old boys, They even offered boardgames to play in the breakfast room. we went in with low expectations and left with gratitude. This family is so kind and we are happy to support their business.
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March 2024 by Dr. David Velez
Stayed for a soccer tournament. Rooms were clean and roomy. Location was great for us. The front desk was awesome and accommodating. They really went above and beyond and were extremely patient with our occasionally loud group of 9 year olds.
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March 2024 by Ahmad shah
I love this place beside the rate is cheap its luxury hotel. You feel so comfortable as your own apartment. Location wise price-wise service wise specially the sofa on the corner with table for your office work and fast wifi i like
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February 2024 by Tom Redmond
Front Desk team member / Auditor Keith is one of the BEST TEAM Members I have ever come in contact with. Three Plus decades at being a customer / guest of BW. Keith professionalism and customer service approach was outstanding. Continently located of I 95, clean and affordable. Great job by all team members.
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February 2024 by Diane Hicks
Best Hotel I've ever Stayed inClean,ComfortableQuietRooms: Room was Dark and Quiet
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February 2024 by INFORMATION TREND
Good price & friendly staff.I got stuck but they help me a lot.Thanks guys...?
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February 2024 by Hardik Radadiya
We were looking for the hotel to stay, After seen a review online, we didn’t expect the warm welcome at desk, and the clean rooms. We shocked ourselves. Morning with the nice breakfast and coffee. My kids enjoyed staying at. Mohammed and Deep are very helpful. Prices for room is also okay. I like to visit second time with my family.Nearby activities: Closer to I-95 and easier to close enough to visit kings dominion.
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February 2024 by Sahil Sudani
It was good experience to spend some days of my vacation at this location, room was well organized and clean also they are tremendous in service.
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December 2023 by KAY WILKINSON
Mohammad was more than wonderful. The Best Western reservations desk booked me a room that was not available due to the Glen Allen Inn had already filled up by 1:30 that day. Mohammad was working the front desk that evening made sure that I had a room for the night. He upgraded my room and gave me a great deal on it. Then the night Atuitor charged me for both. I called the BW customer service desk and they sent an email explaining what had happened and in few days my money was refunded back to my credit card. I have stayed at the Glen Allen BW about four times now and will continue to stay there when I come to visit my daughter. It is in a great location. Very safe.Rooms: The rooms are very nice and comfortable.
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December 2023 by Donna Lajeunesse
Is it the nicest hotel, no, but it was clean, roomy, and affordable, yep. Pet friendly and free breakfast was a plus. The bathroom door didn't close properly, but that wasn't a make or break for me. If there were water bottles in the room, it would have been perfect.
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September 2023 by Whitney Marcus
The rooms are large, but there is a gross musty smell. The air conditioning was not working well, so it’s was hot in the room even though it was set to 65 degrees.The first room we were given had hair all over the bed and pillow. I don’t think it had been washed. When asked to move rooms the front desk associate tried to charge me more. I asked if the sheets could be changed, he said no one was on site to change the sheets. I finally convinced him to give us a new room without an additional cost.Both bathrooms had tons of mildew and the bathtubs were peeling. Not a place I wanted to shower to get clean. Changing out caulk would not cost much, but could really help this situation.It’s not a place to stay for a good night’s sleep, but is also one of cheapest options available.They also don’t tell you that there is an additional pet fee until after you have booked with them. It’s $30 which seems steep given the current appearance of the hotel and rooms.I would not recommend due to concerns of cleanliness.
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August 2023 by margaret haley
Was pleasantly surprised when we arrived at the hotel. After reading the reviews, I was concerned the hotel might not be that clean. When we arrived, I was surprised that the hotel is undergoing a complete remodel. The rooms are very clean and modern in the staff was extremely helpful would highly recommend.
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August 2023 by J E
Room on the 3rd floor has a musty smell and sheets feel damp from humidity. Red line across TV screen on all channels. Only decaf k-cups for the coffee maker. Probably won’t stay here again.
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July 2023 by Jackie Lynch
We expected a little more from BW. The rooms were drab. Really need a designer to make inexpensive cosmetic improvements. There is the potential of being nicer. The owner just needs to take a serious look and make updates. Simple solutions. Beds and bathrooms were adequate. The front desk staff were very nice and helpful. Breakfast was decent offering a variety. But the dining area needs a simple make over. Housekeeping staff were nice and do not refresh the rooms unless you request that it be done.Rooms: On the surface the rooms are clean just not attractive. The bed was very comfortable but the dresser draws were worn. Just needs an update. Lighting was dull for both the bedroom and the bathroom. All facilities in the bathroom worked well.Nearby activities: Richmond is about 15 minutes away.Food & drinks: Plenty of fast food restaurants nearby.
