Better Business Bureau serving Central Virginia
Community Services/Non-ProfitsHours:
4800 Cox Rd, Glen Allen VA 23060 Hours
About Better Business Bureau serving Central Virginia
Better Business Bureau serving Central Virginia is a nonprofit organization established in 1912 that provides online services through its website and phone calls. It does not have walk-in traffic at its local office, which serves Richmond, Tri-Cities, Charlottesville, Fredericksburg, and 42 surrounding counties. The organization offers core services such as business reliability reports, dispute resolution, truth-in-advertising, consumer and business education, and charity reviews. Reports are available only in writing on BBB.org. The BBB encourages consumers to shop with accredited businesses, which are vetted in up to 37 areas, to ensure reliability and trust. Staff members are known for being helpful, professional, and engaging, creating a welcoming environment for visitors and clients. The organization also offers programs to assist businesses in their growth and success, acting as a coach and cheerleader for small business owners. Customers have praised staff members for their clear explanations of the accreditation process, their commitment to customer service, and their enthusiasm for consumer rights. Overall, BBB serving Central Virginia plays an important role in building trust between consumers and service providers, encouraging shopping with confidence at accredited businesses.
Most Recent Reviews
May 2026
Review of WellcomeMD, medical practice in RIchmond VA:
Was a member of WellcomeMD but the place was awful. No follow through with providers, staff left all the time, billing was a nightmare, the worst medical practice I've ever seen. lawsuis all the time I heard, scary place!
November 2025
Had Groundworks in to service our basement sump pump systems. Did excellent job. Offered me a new 5 year service contract which I accepted. Then had difficulty getting a copy of that contract. Posted a complaint on BBB website. That brought about a prompt response from Groundworks. Thanks to them and BBB.
Jim H Newton,...
read full commentJune 2025
I've had an excellent experience getting the right information to know where to focus my interests, all thanks to the BBB and Olga Crawford, in charge of Business & Community Development.
More Comments(50)
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