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September 2025 by Stephen Barresi
Worst $15,000 I ever spent! I was extremely disappointed in the quality and look of the curtains and shades we purchased. They were wrinkled and of poor quality. I was especially disappointed by the lack of customer support we received trying to get the items corrected. Once the manager received the payment and paperwork signed there was no concern about our satisfaction. We got what Calico wanted to give us not what we asked for. Extremely disappointing.
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July 2025 by stephanie sulmer
Stay away from this place! They misrepresent, give poor adviice, make poor quality window treatments, and refuse to correct their mistakes. When our expensive drapes arrived, they were very wrinkled and looked terrible (and they left us the mess from the installation for us to clean up). They looked nothing like it did in the store and completely ruined the look of our formal rooms. The store manager claimed that they could not press them because of the type of fabric that was used. We picked from the fabric from swatches that were provided to us by them. The only thing they offered was for us to buy new curtains made from a different fabric and pay for them! So, the solution for their mistake was for us to purchase six new lined drapery panels at our expense (would cost thousands of dollars). they refused to fix the issue or replace the window treatments. Worst customer experience we’ve ever had!
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June 2025 by SONYA REYNOLDS
Absolutely the worst and very dishonest in the way they do business with their customers. Stay away!!!
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April 2025 by Linda Hoppen
I was looking for new window treatments for my living room & sunroom. I worked with Nicole & she helped me choose the style & fabric that went best with my furniture. They were just installed this morning by Vince who was quick & very precise with measurements. Worki g with Nicole, Vince & Tonya was a very enjoyable experience, & I LOVE my window treatments, thwy really make the rooms look great!! I highly recommend Calico Corners Richmond!!
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January 2025 by Alice Sandridge
Professional courteous and always happy to accommodate the client in making their home beautiful.
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February 2023 by Tina W.
What a great experience with Calico! Recently chose fabric and requested a full quote for drapery and installation. Linda was patient and committed in helping me choose the perfect fabric for my home, even though it took two tries and a lot of extra work on her part. When I communicated that I has decided to go elsewhere because of the production timeline the manager called to express her concern and readiness to earn our business. They ended up offering a significant savings and shortening production for us which was so unexpected ... and impressive! Ultimately, I suspect the Manager's motivation was out of respect for her salesperson and the time she had devoted. The fact that she cared so much shines a light on the workplace culture. I am confident this care and attention will convey in our end product! Way to go Calico! Just when I thought great service was a lost art form. Nailed it!
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April 2022 by Pamela W.
I had a great experience at Calico picking out fabrics and having throw pillows made! I worked with Kelly and we had such a blast! She was so incredibly helpful with all of the details, from helping to choose coordinating fabrics and pillow sizes, to making sure the assembled pillows were perfect when they came in. It was clear to me that all of the staff at Calico love what they do and helping clients design pieces they will love. I can't wait to come back and find new ways to use more of their beautiful fabrics! Thank you Kelly, Tonya and Calico!!
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February 2021 by Ilana Griffith
Dis-honest, over inflated prices and non-professional.
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November 2020 by Faith John
Their store says they are open until 5 pm but when I arrived, the doors were locked. The clerk came to the door and said it was by appointment only. After driving over 30 minutes to shop for fabric, she wanted me to drive back home, make an appointment, and then drive back again?! I’m not sure what their reasoning is considering Walmart, Lowe’s and most other stores are open for business. Therefore, I’ll take my business elsewhere too. Thank you.
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October 2020 by Sonya R.
CUSTOMERS BEWARE! I like many other customers would never step in this store again! I placed an order with Calico sales associate Kelly Brokenbrough who was responsible for placing my order for custom window treatments. I paid Calico over a couple of thousands of dollars for the professional measuring team to measure my windows . When I received my window treatments after 10 weeks of waiting the window treatments were made for the wrong length. I brought this to Kelly attention and she admitted that she had made a mistake when she ordered the window treatments. I called and spoke to the manager Tonya Jordan-Pharrell and she said Kelly told her and the Calico management team that I wanted the window treatments for that length. What Kelly did not know was I had recorded the conversation and am so thankful that I did. The horrible ordeal resulted in court ligations because of Kelly and the store manager Tonya Pharrell-Jordan lies. Calico ended up paying more for attorneys fees than what the window treatments cost all because of the lies of their sales associate. Thank God I was protected by saving a video recording of our conversation. Please do yourself a favor and go to a store like UFAb who will not take advantage of customers to get a sale. In this case what Calicio got was an attorney bill bigger than the cost of my window treatments. Plus Calico lost a customer of 20 years due to their money hungry , dishonest sales associate!
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August 2020 by Barbara Disney
I used the Calico in Arlington, Virginia. Ive been going there for years, bought some material to self upholster a few small items...they have such beautiful fabric. Years later, this past fall, I went in for a new sofa. I worked with Ann who was super knowledgeable and shared her wisdom and design magic. I bought some material for an ottoman as well (Ann's suggestion on the design and color) loved it !! However, the sofa I picked had some issues when it arrived. They worked with me and returned it for a different sofa size, different material. I got the new sofa but it wasnt filled enough in the seats. Ann was amazing, she suggested to order extra fill cushions and they arrived pre covid....I've been waiting these last few months to find the time once they re- opened and so glad I did ! They are just what the sofa needed. Great suggestion Ann ! Ann and Jane worked hard to make my experience at calico a smooth and pleasant one and I give them top ratings A+! Ann has been in design for over 25 years she us the one who listens and works with you...she is not shy to tell you if your moving in the wrong direction with color or style. She stated in my budget and focused on the final outcome. Great experience! Thanks !!
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August 2020 by Kate Ainsworth-Bowles
Appointment only during Covid 19, but super personal attention and full service.
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March 2020 by Vernadene
Nice product
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September 2019 by Coleman Durham
Custom Dec. Richmond tradition. Me? Curtains & Install.
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March 2019 by Deborah Cunnane
I went into Calico Corners looking for 2 roller shades to use behind bedroom window valances. Later, the Hunter-Douglas subcontractor was sent to my home to examine and measure our windows for Calico Corners. Once the shades arrived, they could not be properly installed, so the subcontractor disassembled the shades and devised a hanging method not in accordance with the Hunter Douglas instructions. He left half the parts provided by the manufacturer on our kitchen counter, charged us $85.00 for his efforts and left. Calico Corners charged us $539.50 for shades that are totally inappropriate. I suspect the salesperson was not familiar enough with the product she recommended to realize the problem. I have repeatedly called Tonya Jordan-Pharr, the Calico store manager, but she has not returned my messages. By taking time to post this experience, I hope others can avoid Calico Corners and save themselves a lot of wasted time and money.
