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December 2023 by Winnie C.
Costco was my dad's favorite store. While in rehab from the stroke whose complications eventually ended his life, he clamored to go to Costco for his first outing after getting the all-clear from his doctor. We actually have photos of him leaning against an oversized Costco cart, declaring that it was easier to use than the walker he was prescribed. Now, years later, it's my mom's favorite place to shop. I wanted to buy her a gift card for Christmas, but that privilege is extended only to members. So what's a body to do but join Costco by buying a membership via Groupon via Ibotta for $15.20 (8% off in Ibotta for a Groupon that included a $40 Costco digital shop card)? My first impression was not good. The man checking IDs at the door has a bright future in any number of fascist regimes that seem all the rage these days, and the man who registered me couldn't have acted more annoyed, though he was genuinely trying to help by finding a way for me to buy a gift card without joining. Still, it's saying something that I find the staff at the Lombardy Kroger to be friendlier than those who are well known to be so much better compensated. Worse than the staff were the other customers. The parking lot was an unnecessarily thrilling parkour of inattentive stunt driving that correlated to cart behavior in the store. Then again, it was only days before Christmas, so I'll have to return on a day when shoppers are less frenzied. On my power walk through the aisles, I was dismayed by the excess and unsustainability. Even the vaunted food court was unappealing, and not just because it was so crowded, as it seems to specialize in cheap calorie bombs. The best thing about this Costco thus far seems to be its proximity to Asia Market, which is full of surprises and good vibes, despite the Christian rock. I'll stop there as a palate cleanser when I unload my $40 gift card at Costco on a more typical day. Meanwhile, I must contemplate whether I was brought up by wolves, given both my parents' fanaticism for Costco.
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November 2023 by Geralyn B.
Yes, the lines are crazy long, but I usually do self checkout which goes by pretty quickly. I always live the variety of new items available.
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November 2023 by Michael S.
Wow. Reviewing Costco is like reviewing a country. Where do you start? Okay, there are three things I guess I should talk about. No, four. Gas, ready-to-eat food, the rest of the store, and online. No, five.... samples. So, gas. Most of the time it is cheaper than surrounding stations. Occasionally there is gas cheaper about 5 miles away on Broad St or even at Wawa on Staples Mill. But not often, and not for long. Clearly they have spotters, or they just copy Sam's club which always has the same price as Costco. The usual difference in gas price offsets maybe 30% of the annual membership price at Costco if you have two cars, once a week. Ready-to-eat. This would include the back line of rotisserie chicken, premade salads and roll ups and such, and front line food court staples like pizzas, slices, hot dogs, and whatever that big baked wrap looking thing is. Prices for the chicken and the hot foods are amazingly good. Quality of the pizza is average, and of the chicken is great. The hot dogs are a very nice snack, and they taste good which scares me a lot. Rest of the store. There are a lot of good deals to be had. I won't call them bargains, as you usually have to buy a lot to get that good deal. And I am always a little irritated about what they have decided to stop carrying in the stores (small nitrile gloves, anyone?) that force me onto the damned website. But if you need 15 cans of tuna or a year's supply of dietary fiber supplements (god help you) this is a great place to get your fix. Just make sure you have available freezer space for the chicky nugs or attic storage for all those paper towels. Samples. What clever bast ards these folks are. Yes, I eat the samples. Yes, I tend to go to Costco in the middle of the day when they have the MOST samples. And yes, though I am an educated (fat) man, I tend to buy at least one or three things they are sampling. Hence the need for the freezer space. Online. They suck. Hard to search, hard to figure out if they have something or not, hard to figure out if it is cheaper or even available in the store. Not customer friendly. And because they have moved so many things to website only that were previously available in the stores, this is especially irritating. This alone costs them a star. So Costco is 4 stars, maybe 3.5 TBH. But so much better than the S-club up the street. Oh, wait. Make that 7 things to rate them on. Great staff, AMPLE STAFFING, fast check out. But crappy parking and traffic control. Customers leaving the store are always in peril. And parking is a nightmare, period.
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August 2023 by Cletus V.
The checkout line was backed up to the back of the store! Need my employees and check out lanes that are actually open!? This short staffed on a weekend is bad!
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August 2023 by Meg C.
Always super packed and the service in any dept is super slow. The one in Midlothian is bigger and better. If you have the time to wait around all day then this is the place to be. Two thumbs down
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July 2023 by William K.
As I entered into the Costco, I wanted to get a slice of pizza. So I walked over to the food kiosk where I was ignored multiple times then by the time somebody came over they told me I had to go wait in a line which didn't exist. The people working the food kiosk we're probably some of the worst people I've come across, extremely rude and disrespectful. I would hope that supervisors or managers would take action to correct this. I WILL NOT be coming back into this Costco ever again. I will take Sam's club into more consideration than this rude environment.
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February 2023 by Todd F.
This is for the tire center and there insurance company Gallagher Basset. I went in November to get new tires on my truck. I had new black rims about 6 months prior to the install. I detailed my truck and tires, removed my plastic center caps to avoid damage and dropped my truck off. After picking up the truck and while I was putting on the caps in the parking lot I noticed the rims were scratched. All four of them in the same spot on 3 of the 4 rims. Immediately spoke to the manager and filed a claim. They were very non chalant and stand-off about it and said it looked like "curb rash" which it wasn't. Fast forward to there useless insurance company. The claim person left me a partial claim number, incorrect email on his voice mail and didn't spell his last name so it was impossible to reach out to him. I had to call several times to customer service to get his info but he never returned calls. After multiple calls, them not returning calls, multiple people not helping I finally got a manager to review the pictures to no avail. There response was "we can't prove it was service related." I said well you can't prove it wasn't service related either. "No response". They even said it didn't look like curb rash but the tires have never been serviced or rotated until Costco. They ignored that the spots were in the same location and had marks on the tires as well in the same spots. Never again Costco.
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October 2022 by Giovanna G.
They just have the best deals! Got a good quality LG washer and dryer for a great deal with free delivery and installation. No other site or store had a comparable price with most if not all charging a fee for installation. The guys that delivered it were quick and did a excellent service. 10/10 would recommend it!
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September 2022 by Rebecah S.
When we were checking out, I saw the supervisor wave over some guy and he asked for our Costco card and scanned it and said our account has been flagged and went into a spiel about upgrading our card and adding $55 to our tab and I said flagged for WHAT? And he said "because you're spending money at Costco" ... I immediately said no and he held onto our card until the end of the spiel and wouldn't give it back. Total harassment IN THE CHECKOUT LINE. Will be going to a different Costcio from now on... absolute crap. So mad
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May 2022 by Margy C.
This is a review of the tire center. I got new tires from another Costco location near my home state. I have been in this area for work for several weeks and got a flat. The tires were purchased in the last five months. I made an appointment for a tire repair. Once I arrived, there was no line. I was pleasantly pleased because I stood in line at my home Costco for over 30 minutes. I was checked in and asked how long would be the estimated wait time. I was told one hour. So I went across the street to the Applebees to have lunch. As I was walking back to the tire center an hour later, I got a call that my car was ready. Service was friendly and good. I couldn't believe that when they said it would be an hour, it really was an hour. It took four hours back home and that was also with an appointment. Since the tires were under warranty, I was not charged at all for the repair.
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February 2022 by Rita R.
Went to this location today for the first time and I gotta say *sighs* it wasn't the best experience. I'll be honest I'm a newbie at being a Costco member, just got my card today. I mean it was just way too crowded and maybe because it was an early Saturday afternoon, which makes sense but man I almost got ran over by some idiot speeding in the parking lot. The customer service was great however, and everyone was super nice when I asked for help, the store itself was difficult to navigate, I mean where were the signs telling me which aisle has which items lol?? This place is waaay too big not to have a better way to find what you need without having to wonder aimlessly like I did. Well this was my first Costco experience so maybe I'm the problem, since I'm use to Publix and Kroger, lol but I was pretty overwhelmed. However it is a great investment I got some paper towels and toilet paper that's gonna last me quite a while, which typically goes by fast in my household!