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December 2023 by Erik Ferri
Alain was very friendly and efficient.
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February 2023 by Todd F.
This is for the tire center and there insurance company Gallagher Basset. I went in November to get new tires on my truck. I had new black rims about 6 months prior to the install. I detailed my truck and tires, removed my plastic center caps to avoid damage and dropped my truck off. After picking up the truck and while I was putting on the caps in the parking lot I noticed the rims were scratched. All four of them in the same spot on 3 of the 4 rims. Immediately spoke to the manager and filed a claim. They were very non chalant and stand-off about it and said it looked like "curb rash" which it wasn't. Fast forward to there useless insurance company. The claim person left me a partial claim number, incorrect email on his voice mail and didn't spell his last name so it was impossible to reach out to him. I had to call several times to customer service to get his info but he never returned calls. After multiple calls, them not returning calls, multiple people not helping I finally got a manager to review the pictures to no avail. There response was "we can't prove it was service related." I said well you can't prove it wasn't service related either. "No response". They even said it didn't look like curb rash but the tires have never been serviced or rotated until Costco. They ignored that the spots were in the same location and had marks on the tires as well in the same spots. Never again Costco.
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October 2022 by Giovanna G.
They just have the best deals!Got a good quality LG washer and dryer for a great deal with free delivery and installation. No other site or store had a comparable price with most if not all charging a fee for installation.The guys that delivered it were quick and did a excellent service. 10/10 would recommend it!
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September 2022 by Rebecah S.
When we were checking out, I saw the supervisor wave over some guy and he asked for our Costco card and scanned it and said our account has been flagged and went into a spiel about upgrading our card and adding $55 to our tab and I said flagged for WHAT? And he said "because you're spending money at Costco" ... I immediately said no and he held onto our card until the end of the spiel and wouldn't give it back. Total harassment IN THE CHECKOUT LINE. Will be going to a different Costcio from now on... absolute crap. So mad
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May 2022 by Margy C.
This is a review of the tire center. I got new tires from another Costco location near my home state. I have been in this area for work for several weeks and got a flat. The tires were purchased in the last five months. I made an appointment for a tire repair. Once I arrived, there was no line. I was pleasantly pleased because I stood in line at my home Costco for over 30 minutes. I was checked in and asked how long would be the estimated wait time. I was told one hour. So I went across the street to the Applebees to have lunch. As I was walking back to the tire center an hour later, I got a call that my car was ready. Service was friendly and good. I couldn't believe that when they said it would be an hour, it really was an hour. It took four hours back home and that was also with an appointment. Since the tires were under warranty, I was not charged at all for the repair.
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February 2022 by Rita R.
Went to this location today for the first time and I gotta say *sighs* it wasn't the best experience. I'll be honest I'm a newbie at being a Costco member, just got my card today. I mean it was just way too crowded and maybe because it was an early Saturday afternoon, which makes sense but man I almost got ran over by some idiot speeding in the parking lot. The customer service was great however, and everyone was super nice when I asked for help, the store itself was difficult to navigate, I mean where were the signs telling me which aisle has which items lol?? This place is waaay too big not to have a better way to find what you need without having to wonder aimlessly like I did. Well this was my first Costco experience so maybe I'm the problem, since I'm use to Publix and Kroger, lol but I was pretty overwhelmed. However it is a great investment I got some paper towels and toilet paper that's gonna last me quite a while, which typically goes by fast in my household!
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January 2022 by William W.
I was (many years ago) a member of Sam's Club in Charlottesville. It was good value but a depressing experience to shop there, and I didn't really care for many of the choices they made regarding which items to stock. Costco opened a store in Charlottesville, and it's night-and-day better. The food choices are excellent... produce, fresh fish, and many items that I like better than the regular market brands. As well there are hardware and popular electronics like Nest, Bose, Apple, garage shelving, kitchen and bathroom fixtures... on and on. Check their web site. Meanwhile, having moved to Richmond a few years ago, I use the old Costco on Broad Street. It's smaller than I was used to, and it's got its problems with parking and occasional gas lines, but believe me... it's not bad. You should see the line at the Venice Beach Costco. The people in Richmond are very friendly (not sure what happened to some of these reviewers there, but there could be some Karen-energy being used against the Costco folks). I've always found the staff in every Costco I've visited (both RVA locations, Cville, and Los Angeles) to be very friendly and as helpful as one could expect in a warehouse-store like this. The gas prices are excellent, and if you use their Visa card you get even more cash back at the end of the year... definitely pays back more than the member fee costs. The pharmacy is great. Eye exams and eye glasses are both excellent and spectacular value (see what I did there?). I'd like to invite cranky shoppers to avoid Costco and all the other places I shop. Thank you.
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January 2022 by Michelle P.
Costco.com online ordering service sucks. I placed an order online that was mysteriously canceled due to member verification, but it didn't stop them from withdrawing payment for the cancelled item out of my account. I've been a member of Costco for over 14 years and this was my first and last time ordering online with them. Then you call and speak to members of customer service whe have no clue what customer service is. My husband has decided to cancel our membership and stick with sams club instead. Sucky service
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August 2021 by Kenson K.
I love Costco ! They are basically all the same with some regional differences depending on which store you go to. I'm from Northern California and they had most of the same fare here with some food items which I guess are unique to this area. Meat and fresh food prices are definitely cheaper here. By a lot! Packages and processed foods seem to be the same pricing though.
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May 2021 by Chayla S.
Protocols should be set in place to avoid miscommunication. Management staff and crew members should be on one accord. Very embarrassing encounter with management staff (Aujeane and Andi) . Instead of assisting with an issue with my order, they both got really frustrated and started yelling at me and accusing me of being rude. I reported the incident to corporate. Unfortunately this is the closest Costco to me, and I will be forced to see them again. (In the event that they aren't fired for how the handled the situation). Don't work in customer service if you have a nasty attitude and don't want to help. It's simple.
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February 2021 by Theodore T.
I've always come to this location because its really close to my house but today i was the worst experience ever. One of the employees that was working around 6pm on 2/9/21, threw a box at me where I was standing infront of the cashier where you can pick out the empty boxes. He knew that i was standing there, looking for some boxes but still he threw that box to me without any apology. I know that not everyone i like that but Please train your employees better.
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January 2021 by Chris O.
Just returned from Costco only to realize I forgot the Yogurt It was a fruitful trip. While the aisles were packed with snow scared moms and dads the staff handled it with ease. I had to steer my cart watching out for panicked shoppers hoping to get the last of ..... whatever they wanted. The masked staff dipped through the crowd replenishing, removing empty boxes and answering questions as if it was a mild day. The cashier lines, which I feared, were fast and trouble free. No one needed to sneak into tight gaps or apologize for their children that were holding places. Just quick an efficient. Now the parking lot is a whole different circle of hell. Between the low gas prices, the twisted labyrinthine of parking spots and the lack of clear pedestrian traffic flow it was hectic. People were driving their cars as carelessly as their grocery baskets. My trick is to park on the outside near the auto repair. There is a cart return, and no traffic. I can walk alongside the building instead of parting the Red Sea of SUVs. I will return next week to get my fresh, sushi grade fish for our Friday Night Date Dinner.
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January 2021 by Khodor K.
My family and I went to Costco today 01/09/2021. The place was completely full with people/customers more than normal days before the pandemic. It's dangerous with COVID-19 to have massive amount of people in one store the way it was overpacked today. I love Costco and all I wanted from this comment is to let my message reach to upper management. Hoping that they will take action and more precautions in counting the amount of people that should be in the store at one time. I felt unsafe and wished I hadn't come..
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December 2020 by Gloria T.
Not happy with Costco policy . With this pandemic and all they should understand that not everyone can't shop for themselves ! My son was out to buy milk etc for our household , and I'm not able to go due to the flu but was rejected , because he is not the user , but my son lives In same household , It's about making money , was suggested to add user on the Membership hubby is also working and cannot shop groceries for us ! This really about making money not caring for consumers . ! I'm a member of three warehouse , BJ's Sams club ( been member ) since 1992 and Costco ! Maybe I might think about letting go of Costco membership Due to lack of compassion !
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December 2020 by Cinci S.
I'm a member of Costco, Sam'sand BJs. I love Costco. The others are just okay. Costco is a destination and a fun experience, the others are a chore. It's like the difference between Walmart and Target. The snack bar at Costco is interesting, fresh and yummy. The others are the opposite. Don't think BJs even had one. Only complaint is today I got honeycrisp apples at Costco and I started eating before washing. I licked the skin snd csn taste the pesticide on it!!! Bet it's the same in the other clubs also since apples are usually one of the more heavily sprayed foods.