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March 2024 by sabrina sevilla
I got a storage unit this month. Extremely upset, they didn’t inform me that they had mice. Otherwise I would have never got one here
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March 2024 by Donna C
Very courteous and professional staff! Brea and Jeff were very helpful, and called me as scheduled. Wonderful customer service!
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March 2024 by Paula Lowe
This was my first time renting a storage unit and you guys were so kind and helpful.
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March 2024 by Shiffon Hill
First i would like to THANK!!! Queen B and lady K for all their hard work in assisting me during my recovery. I was in financial crisis and they helped me with a plan and i was able to pay my storage off. I was so pleased with how much they cared about me and my situation. The customer service is outstanding. They really do try to work with their customers. Although this is a business they do try to put people first. Thanks Again !!!!
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December 2023 by June Knight
Angel was AWESOME!! Very friendly, knowledgeable and professional. She even got me to rent a larger storage space than I originally chose. Great asset to your company!
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December 2023 by Jeremiah Davis
Brey was great! Very thorough, explained all fees and current promotion rates. She was friendly, personable, and patient to answer all my questions. Thanks Brey!
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December 2023 by PL Williams
Excellence facility with excellent staff. The storage areas are clean and the staff is professional and very helpful. Highly recommend.
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November 2023 by Roxana Montiel
very friendly and understanding staff, they seek to help their clients resolve questions and concerns.... they definitely deserve 5 stars
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October 2023 by Julie Traylor
Angel was awesome. She was so friendly and polite. She slowly and thoroughly explained our options and guided us in our storage needs. She listened and was attentive to our situation. Great employee! She's a keeper!
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October 2023 by Benjamin Timothy
This storage facility has exceptional safety procedures in place to give their customers a sense of peace of mind. Their SOPs are well thought out and implemented for convenience and courtesy. The customer service provided by the facility representatives is more than satisfactory. All in all, I highly recommend this facility due to their level of care and safety.
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September 2023 by Peter Moore
Kristie and Eric were awesome!!! They made my move in process go beyond smooth. I would highly recommend this location. Bonus there is a Goodwill next door to get rid of the things you don’t really need anymore.
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September 2023 by Mary Kathleen Judd
Eric was GREAT! Customer Service was immpeccable! He was friendly, explained everything and answered all my questions. He was diligent in working all the kinks out for my items and space needed. I greatly appreciate all his assistance, as I had never rented a storage unit and he was a great sales person for a 1st timer. Patient and efficient. Eric definately deserves a raise!Thank you,Mary Carlton"Kathy"
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August 2023 by Kathy Carlton
Eric was GREAT! Customer Service was immpeccable! He was friendly, explained everything and answered all my questions. He was diligent in working all the kinks out for my items and space needed. I greatly appreciate all his assistance, as I had never rented a storage unit and he was a great sales person for a 1st timer. Patient and efficient. Eric definately deserves a raise!Thank you,Mary Carlton"Kathy"
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August 2023 by D F
Worked with Kristie at the Washington Highway, Ashland, VA location. She was very efficient and helpful in setting us up with our storage unit. She also patiently answered all of our questions about the process. This was impressive given how busy it was at the time. (There were other customers before us and the phone rang a few times. She answered each calmly.) The unit was very clean.I don’t post reviews but she deserves the recognition. Highly recommend this Extra Space location.
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August 2023 by Karra Miles
Kristie at the Hanover location was so helpful and very informative. She took her time to accommodate my needs for storage she was very honest which I really appreciate.
