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February 2024 by ABHINABA DAS
I ordered some planks online, but the delivery is taking longer than expected. They should prioritize customer satisfaction.
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February 2024 by Lorna Boyle
I had a terrible time trying to get my order for roofing materials set up UNTIL I WAS LUCKY ENOUGH TO HAVE Emmit Spraggins at the short pump store say how can I help youHe was beyond great fixed everything and it was a challengeSmiled thro it sorted out all my issues even followed up twice after I had paid and gone to make sure all was well what a star would employ him in a heart beat if I needed customer service knowledgeable willing to work thro issues until a resolution that is to the customers satisfaction is found a huge WELL DONE thank you
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January 2024 by Ruben Carranza
I like it because I find what I'm looking for and the staff attends to it immediately
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January 2024 by Армаш Галина
fast service
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January 2024 by James Bradley
It's just like all the other home Depot s
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December 2023 by David Kenagy
Went for tempered hardboard (aka Masonite). First clerk said it's not made anymore. Second one said he's new and doesn't know where things are, but wants to learn. Showed him a picture and he took us right to it. Would have given 1 star (first clerk) but averaged that with the second clerk.
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November 2023 by Lee Offen
Purchased a Bosch dishwasher here. The sales person, Shei, was helpful, cheerful and professional and helped make the experience easy. A previous customer made a special effort to thank her while we were there, which was wonderful to see. Coordination for delivery, installation and removal of the old dishwasher was flawless, unlike previous experiences at Lowes. The delivery and installation team was fast, efficient and careful. All in all a great experience and recommended without reservation.
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October 2023 by Lucy Reid
Set a reservation for a truck, had an exact time we had to move. Show up and they tell us they don’t have a truck. Why couldn’t someone call and tell us. Now we have to scramble to hit our move in window. Thanks Home Depot, you suck. It’s Lowes from now on
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October 2023 by Matthew Snellen
Store has good selection. Staff is super helpful. Some overstock in the middle of aisles but I understand staffing is an issue.
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September 2023 by Kari Smith
Kate at this Home Depot location (in August 2023) was great! After multiple attempts at trying to get help with our gift card where all other employees were stumped. Kate came to the rescue - she was efficient as possible and wasted no time. These are the types of employees that are the true stars! Thank you.
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August 2023 by Ryan Daniels
“5 Rugs in Stock” at the store, go to the store and they say none available. What a joke… Update: they do have them in the store in a different area and the employee in the back near the washers seeing 5 in stock lied straight to our face and said they were out of them
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August 2023 by Moto
I own over 30 rental properties and spend a huge part of my life(and lots of money) in Home Depot for renovations, repairs etc today I went in to buy a washing machine for a property and received the Worst customer service I've ever experienced. Stacy the manager in appliances...I've never encountered a more rude employee anywhere and will be shopping at Lowe's from now on.
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July 2023 by Mary Promo
The nursery is my favorite of all because of all the plants found here. I can enjoy a well planted garden and immerse myself in nature for a few minutes.I picked up an order and customer service was peachy keen.
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July 2023 by Barbara White
It was 6 o'clock on a Friday evening and I was on the hunt for a clearance item I had purchased at another Home Depot a few days earlier. Joe from the other Broad Street Home Depot had called the Glen Allen Home Depot to see if they had my Coconut Beach candles I was so desperately trying to find for my daughter-in-law! They had 9 of them! So I went charging down Broad St. When I got to the store, Ayaan was working the customer service desk. I asked him about the item and he told me they were up on a pallet. He would need to find someone certified to drive the forklift and find them! David was the forklift driver! They got the pallet down and there they were, 9 candles!These guys went above and beyond to help me. They need to be recognized for exemplary customer service. Thank you
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June 2023 by g h
I want to thank Alex at the service desk, Steven in the paint department and Isaiah in the tool department. You guys are doing an excellent job being kind, very friendly and helpful. Thanks for your help today.