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July 2021 by Phillip A.
I'm only giving them one star because you can't give zero stars. The staff is very unhelpful. I purchased an LG refrigerator (that's another story) 3 years ago and purchased the extended warranty. The refrigerator stopped working and when I contacted Home Depot they gave me the runaround. Five days later I'm still without a refrigerator. All the food in the refrigerator and freezer has been thrown out and trying to get Home Depot to take action on their extended warranty is seeming impossible. I will NEVER shop there again.
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July 2021 by JJ Jordan
Amelia rocked. She helped with my baby boy while I was switching lawn mowers. She was very helpful and helped me load up the lawnmower. Very nice and pleasant customer service.
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May 2021 by Erick Grabman
I want to thank the hort pump home Depot, especially christian in appliances. I went in looking for a magic chef 8.7 cubic ft freezer. you had three on the highest shelf on aisle 9.
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March 2021 by Peter W.
The Home Depot in Short Pump has a culture of ripping people off. Rented a Penske Ford Transit High Ceiling cargo van. Expected about $100 for a 1 day rental. To my surprise it was $282 and change. On top of this, the tire pressure was low, the oil change light was on and the person (r roman) who checked the vehicle put full on the contract when it wasn't full. Buyer beware!
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January 2021 by David B.
Manager is an a**hole an has half a brain. Tried to buy a DeWalt air compressor but the battery was missing out of it. The manager basically insinuated that I stole the battery and told me he'd knock off $50 for the price of the air compressor when the battery cost $175.Doesn't make a whole Lot of sense. Probably just gonna put it back on the shelf and hope some poor s***** buys it without the battery and won't let them return it. Will not be shopping at Home Depot on West broad. There's a Lowe's 100 feet away
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January 2021 by TR O Glory
Always shop at Home
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September 2020 by Lauri W.
Ok, as a new homeowner/quarantiner/plant novice, I have been to Home Depot more over this summer than I have in my entire life. So far, I believe I prefer this location over the one near Libby only because it's centrally located to other places I need to go. I can park and hit up HD, Target, Best Buy, World Market, and Kohls (yes, Kohls. They have a good selection of toddler clothes, okay!). I do really like how they've expanded their website to carry more than just hardware type of My one gripe with HD? Their pickup service is extremely slow. I cannot with them. You are much better off going in to get the item yourself. Even the pickup desk is wretched. A solid 3 stars.
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August 2020 by Tori N.
Have always had good enough experiences at Home Depot back in NY. Employees aren't always the fastest, sometimes not the most helpful, but I either find what I need or I don't. I can't speak to that here at the Glen Allen, as I wanted to browse the gardening section of the store. I keep talking about possible plants, and my mom always nags me on the phone to check out their plants. So, when I was in the area, I did. Not really impressed with the selection, tbh. Some of the plants looked beaten up, others had bugs buzzing around them (and some leaves looked eaten). The pots were also pretty lackluster. Ended up leaving and picking up a plant from TJ's because their options are much more diverse and healthier looking.
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July 2020 by Sharon J.
Shopped online to pick up in store, the site would not let me checkout, I called and someone was able to help over the phone. It was on their website for $266.26 and they told me that it was in the store for $292.73, I explained to her that I tried to checkout online but it didn't allow me too. I had someone already driving over an hour to get it so I had to purchase it and it was something I really needed so I went ahead and purchase thinking that I will contact the manage or corporate because they price match other store but don't price match their own website, that you can purchase and pick up in stores. I've called the store only to be left on hold for along time, I've emailed, I've IM and nothing. Why price match other stores and not your own website?
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May 2020 by Samantha M.
Anan and Noswayne set the bar high for Home Depot's customer service. Our private practice was wrapping up a large project that was started during COVID closure, and was later put on hold to prioritize installation of safety protocols for our re-opening. Racing against time, and Home Depot crowds from reduced COVID capacity, I was shocked to have an employee, Anan, offering me help with smile while simultaneously juggling 2 other clients. When we realized this Home Depot location had only 1/3 of the supplies I needed to finish the project, Anan recruited Noswayne (also juggling a large line of clients). Noswayne found a nearby location with all my necessary supplies, and went the extra mile to call the location (placing her on hold for 15 minutes while simultaneously managing multiple clients) and requested the supplies be put on hold for pickup. Both of Anan and Noswayne were extremely knowledgeable of all paint products needed that day. Needless to say, in a world where online sales is increasing and personal contact is decreasing, these two helped our private practice complete the job and we could not be more grateful. THANK YOU!!
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May 2020 by V M.
I'd my in store picked up order placed on April 20. I've been received an email on April 24 something cause a delay which is fine to me and I totally understand especially due to covid 19. I was able to get online to check the order status and my order has been delivered to the store on April 26. Today is May 05 and I'm still waiting for a pick up email or call. I didn't recieved any further notice afterwards. I tried to call the store and kept saying it'a getting prepare. Ridiculous
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November 2019 by Cindy P.
I highly advise that you buy your appliances elsewhere. The price was great, but we told them within an hour after delivery that the doors were not leveled on a french door refrigerator. They assured us it would be taken care of right away. Two days later, we still hadn't heard from them. I called and relayed the same information. The man I talked to remembered talking to my husband within hours of delivery and he would call me back before 6. A month later, nothing has been done. They haven't contacted us at all. Buy your appliances elsewhere.
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October 2019 by Maria T.
We got a workout walking through this huge hardware store! Hubby and I went in for a couple of miscellaneous items and some fall mums, we left feeling like we went to the gym! Talk about killing two birds with one stone...(what an eerie idiom). The store was well stocked, pretty organized but I found the some of the staff wasn't super helpful. Looking high and low for some stove drip pans, we finally found them way in the back, tucked away on a obscure rack. The garden department was much easier to navigate. We loaded up on some fall foliage, mums and violets. The check out lady there was friendly and conversational! The seasonal autumn displays were gourd-geous and holiday items were out in full force! This Short Pump location is bigger and busier than the HD in our neighborhood, but we were running errands in the area so it was convenient. Not sure I'd go out of my way to come back here, due to the congestion but Home Depot stands on its own for construction, contractors and home improvement buffs! Dog friendly store, we ran into our son, daughter in law and their cute Goldendoodle!! They bought a nice lawn mower for a fair price! Great time to get a grill on sale too!
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October 2019 by David R.
Once again, I regret my decision to go to HD. After a bad experience years ago, Lowe's was my store of choice. But, given some appliance sales, decided to give it another chance. Maybe those were isolated experiences. Guess not. Ordered a dishwasher with installation. Installers were late, totally unprepared and unhelpful. It appeared that they didn't have basic installation equipment and told me that I would have to figure out some other time that they could come back. Forget it. Ill figure out a time for Lowe's to come back. UPDATE 1: Called HD. Waited on phone for an hour. They offered a discount and to rearrange. So figured I would give them a chance to repair the situation. Took another partial day off work. They showed up, brought in the new dishwasher, unloaded it...said, "sorry this one's damaged. you will have to schedule another appointment". Bad service gets worse. UPDATE 2. Called HD. Waited on phone for 1h and 11m. Schedule another appointment. Took another partial day off work to be there. They showed up, brought in dishwasher, unloaded it...said, "sorry, it looks like your water line insert is damaged. Can't hook it up, you'll have to get a plummer." Asked them to at least take the old dishwasher (we had paid for takeaway service). "Sorry, can't unhook the old one bc the line may leak". They left the new dishwasher with us in the kitchen. Bad service gets really really bad (in case you are tracking, we are now at 2 partial days off work to be home for the appointment time). UPDATE 3. Called plummer. They came over. "Well, there's absolutely nothing wrong with your water line. No reason they couldn't have installed it. In fact, Home Depot does this all the time. We get lots of calls like this with alleged problems with water lines or other issues that aren't really happening. HD's team just doesn't know what they are doing". 30m later, new dishwasher hooked up and fine. To all those considering purchasing appliances from Home Depot, you have been warned.
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February 2019 by Tom Rimington Trollinger
So happy to see the Spring and patio merchandise come out!