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December 2021 by Bob S.
Moved me from Suffolk to New York in 2017, on schedule and efficiently too. Walter and his crew are professionals! Looking for them to do my upcoming move too! NYC to Richmond, Va.
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April 2020 by Chelagh Seuberling
Beware, do not use this company. We hired them when they had the best reviews in Richmond. They were suppose to move us, store our furniture and then deliver it when we had our new home. They stole, lost and damaged over $16,000 worth of our belongings. 95% of the boxes they delivered in February 2020 was busted into and stuff was broken or taken. They even stole our clothes, but left the hangers. They do not have a registered business license nor do they have a valid address. We paid $350 for extra insurance that Mr Walter Jones canceled without letting us know. We lost a lot to this company and have pictures to show it.
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April 2020 by Chelagh S.
WARNING- Do Not Use This Company. If I could give this company a negative number I would. We were scammed. I hired Kustom Moving and Storage I November 2018. He stored (or was suppose to store) our belongings until we sold our home and found a new residence. We finally got to move in to our apartment on 2/17/20. Walter Jones didn't even deliver what was left of our property. They stole over $12,000 worth of our belongings and destroyed over $800 of what they did get the contract crew to bring. He actually canceled the extra insurance I paid for (cost of $350.00 on top of the regular moving insurance) sometime in 2019 while I was still paying him $475 per month to safely store my property. They broke into every box and took stuff, even all of our clothes. Every box that the guys brought to our new location was destroyed and the didn't even try to tape them back together(see pictures). Even though he lied and said we would get reimbursed, we are not holding our breath. He has no license according to the VA COMMISSIONER OF LICENSES and he canceled his insurance in 2019. All of the addresses on line are fake. Beware, this company is a s
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February 2020 by Michael Lynch
They stored and then lost all our restaurant equipment. I called daily for over a month, I sent text messages and the owner Walter never returned any of my calls. Someone please tell me how you can lose restaurant equipment. I'm sure he sold my stuff or the storage locker company auctioned them off because he never paid his bill. He also does not list the location of his business on his website. Only a fool would use his services after reading my post.
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December 2019 by April S.
My move was scheduled for Saturday between 9-10 am. I confirmed on Wednesday with Walter. The day of my move I was stood up, received no call back/explanation. I still have not heard anything as much of an apology today (Monday). I used his services before without any problems so I didn't think I would run into any issues. Truly disappointed, would not recommend services.
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November 2019 by Jemar H.
As I sit outside of what is once my previous apartment waiting for the guys to show up, now 13 minutes late. I regret not just renting a U-Haul. Last year this time, this company moved me and now my ex-fiancé with professionalism and speed. This time, my date was shifted without a phone call and for the last two days my messages and phone calls haven't been returned. Do yourself a favor and move yourself, no one cares about your stuff more than you.
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September 2019 by Donna N.
5/24/19. I had a contract with Kustom Moving to move my office. They were to arrive btw 1-3 and called at 2:30p to say they couldn't get to me until 5:30p and would check in in abt an hr to give an update. I contacted them at 4:30p bc I had not heard back and they said 6:30p. After 6:30p they stopped answering the phones and only had full mailboxes so could not leave a message. They never showed up leaving me stranded and never contacted me afterwards. Also I had to sit in a packed office waiting all day for them not to show. I have an email chain from Walter, that I will share if necessary, stating several times during a two week exchange that it was no problem to move me that day.
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August 2019 by Nawal Bitar
DO NOT HIRE I REPEAT DO NOT HIRE I hired them 2 months ago for a move and they advised me they would call me a week before the move for more details. Not only did they not call me, they ignored all my calls, my voicemails and emailed me saying 'confirmed.' would not email me back. no calls, no show - this has happened more than once to previous reviewers - DO NOT STRESS YOURSELF OUT
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August 2019 by Zach M
Their customer service was awful and they damaged my furniture while moving it.
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August 2019 by Rose B.
DO NOT HIRE I REPEAT DO NOT HIRE I hired them 2 months ago for a move and they advised me they would call me a week before the move for more details. Not only did they not call me, they ignored all my calls, my voicemails and emailed me saying 'confirmed.' would not email me back. no calls, no show - this has happened more than once to previous reviewers - DO NOT STRESS YOURSELF OUT
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July 2019 by Linda W.
In doing my background research on moving companies, I found that Kustom Moving & Storage does not appear to be licensed/registered to do business in Virginia per the State Corporation Commission. hmmmm???? Perhaps they have a DBA ???? As of 7/7/19 46 07241508 KUSTOM MOVING AND STORAGE, INC. Corporation Purged
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July 2019 by Dhanveer Singh
We booked a move from Richmond, VA to Cary, NC and the entire process was seamless and awesome. I could not even think of one improvement opportunity 😊.
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July 2019 by Chantal Pulliam
I called this company two weeks ago and made arrangements for them to come move me on 6/22/19 at 9:30 am. I spoke with Walter and he gave me the price and took my information. Three days before the move I called them and confirmed the day and time with Walter and he confirmed it. On the day of the move, they did a no call no show! I called them
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June 2019 by Laura G.
Kustom Moving is a joke. The employees hit my car while it was parked. The person they were moving was nice enough to let me know. She called the owner Walter J. Who told her to give the person which is me his phone number to contact him. Which she did and he had been giving us the run around and trying not to pay. They also didn't finish moving her and she paid them. They left because they hit my car. I will get my money. You can run but you can't hide. The Police is coming for you! I advise everyone do not go to them. Check on Better Business Bureau you will see what else they had done.
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June 2019 by Patrick R.
Kustom DID NOT SHOW UP for my scheduled/confirmed move and never called back to explain or update. Completely unreliable and incredibly unprofessional. I reserved a time with Kustom three weeks in advance to help with my move. They confirmed the time and sent a reminder three days in advance letting me know that I was scheduled. The day of the move, no movers showed up during the 30 minute window that we had scheduled and confirmed. I had to call to get an update at which point they told me they had cancelled my reservation (with no communication). They told me they could still send the movers and would be there within the hour. After asking for my address, they told me the movers would be leaving within ten minutes. The movers never showed up. I called all of the phone numbers associated with Kustom and no one picked up (despite all of this occuring during normal business hours). They were all forwarded to a voice mailbox that was full. Kustom never called back to explain. I was left to figure out how to move out on my own with no notice. I would strongly recommend not using Kustom movers.
