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March 2024 by Brian Gemmell
The inventory on the website is not at all accurate with what's on the shelf. The only thing guaranteed to be in stock is 200 riding lawnmowers blocking the loading zone.
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March 2024 by Jennifer Quimby
Usually has what I need. Just watch out for garden hose purchases. The last two I bought from there leaked at the connection points.
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March 2024 by Erick Hernandez
You find what you are looking for
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February 2024 by Gabriel Gorin
Great service and you can find all you need for home improvement.
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February 2024 by Jim Parker
Hard to find people to help you. Good quality items.
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February 2024 by Cary
Excellent service by Lowe’s employees Pouncey Tracy Rd, Richmond, VAYeah definitely customer-friendlyLowe’s employee, George, expert advisor in hardware - Ty sir!Ty Lowe’s Employees for your service
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February 2024 by Michele Trogdon
Just had to purchase a refrigerator at Short Pump location Charles, made it a great experience. He was helpful, efficient and super nice. He should get a raise!
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February 2024 by Allison “Caitlyn” Cate
Do NOT go to this location if you want fair and honest prices for flooring installation. The flooring sales manager is all about price gouging, overcharging and ripping people off. I understand this is Short Pump but this Lowes is taking absolute advantage of the location. I want to pay what is fair—not have a ton of “custom” work added to my estimate bc he thinks we’re stupid. Beware and get a second opinion before committing to these jerks.
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December 2023 by Madeline Damron
Our salesman, when purchasing a dishwasher, was nice and helpful, but he told us that we could pick the appliance on 12/14. When my husband inquired on 12/14, we were told we would get it on 12/19. Now we are told it will be in on 12/23. Lowe’s also canceled the set up kit without telling us. When we asked why they canceled this because we need it for installation, we were told they didn’t have it in stock.
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December 2023 by c m
This store refuses to adhere to the Lowe’s official return policies. Even when shown the polices on the Lowe’s website and after pointing to the policies posted on their wall, they still refuse to honor any returns without a receipt.Update: I called Lowe’s corporate and they are confused by the store’s behavior. They’re investigating.
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December 2023 by Home Love Everything
Please bring back the humans! Seriously, your human cashiers and floor crew were so much better than self check out machines. I’ve been a Lowe’s customer almost forever (since this one first opened). I knew almost every single employee, and they knew me. Now your human employees continue to be replaced. Lowe’s almost felt like my second home and used to feel like a family run business, even though it’s a corporation. Please bring back the human employees.
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October 2023 by Kimberly McCaman
This store has definitely changed for the better! The manager that was in place at this store approximately 3 years ago was terrible and it reflected throughout the entire store! My recent visits here have been pleasant with outstanding customer service! Tammy, store manager, provides excellent customer service, so if you experience employee or product issues, make sure you contact her for assistance with your concerns.
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October 2023 by Ni’cole Thomas
Racist! Specifically the lady who did my return. If you don’t question someone who looks like you returning something then why am I being questioned? Hmmmm I purchased a door knob, and 5 small fixtures you can put on drawers. It wasn’t even 24hrs since I purchased it. I had my receipt and debt card. None of the items were opened. The return was completed but I got the 3rd degree about why I was returning the item. Then the day prior I got funny looks when I ask for help. Maybe I didn’t look like I had money lol SmhI must have money if I can afford to build a $800,000 home. Anyway not all Lowe’s are like this I would recommend the one in colonial heights they are top tier, but for now Home Depot can have my money.
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August 2023 by Adora Parker
Horrible, awful, very bad flooring department. Several associates indicated we could confirm booking over the phone in order to get floors in our new home installed before we moved in (and we lived out of the area). Associates gave consistent misinformation, said they would call back but did not, and hung up on us when attempting to spend over $10k. They then would not honor our rebates. Flooring materials were misplaced by this location and our install was delayed - we moved into our new home with subfloor only because they ripped up carpet and did not replace in a timely manner. We have an infant in the home and this was dangerous, not only inconvenient and unprofessional. Extremely disappointed in the service offered by this location. Spend the extra $ and go to a private local business, or try Home Depot.
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August 2023 by Taryn Sharpe
We visited to obtain an air conditioner and a ceiling fan. We located the items in the store easily and proceeded to self checkout. The store was very organized and clean.
