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April 2020 by Chelagh S.
WARNING- Do Not Use This Company. If I could give this company a negative number I would. We were scammed. I hired Kustom Moving and Storage I November 2018. He stored (or was suppose to store) our belongings until we sold our home and found a new residence. We finally got to move in to our apartment on 2/17/20. Walter Jones didn't even deliver what was left of our property. They stole over $12,000 worth of our belongings and destroyed over $800 of what they did get the contract crew to bring. He actually canceled the extra insurance I paid for (cost of $350.00 on top of the regular moving insurance) sometime in 2019 while I was still paying him $475 per month to safely store my property. They broke into every box and took stuff, even all of our clothes. Every box that the guys brought to our new location was destroyed and the didn't even try to tape them back together(see pictures). Even though he lied and said we would get reimbursed, we are not holding our breath. He has no license according to the VA COMMISSIONER OF LICENSES and he canceled his insurance in 2019. All of the addresses on line are fake. Beware, this company is a s
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December 2019 by April S.
My move was scheduled for Saturday between 9-10 am. I confirmed on Wednesday with Walter. The day of my move I was stood up, received no call back/explanation. I still have not heard anything as much of an apology today (Monday). I used his services before without any problems so I didn't think I would run into any issues. Truly disappointed, would not recommend services.
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November 2019 by Jemar H.
As I sit outside of what is once my previous apartment waiting for the guys to show up, now 13 minutes late. I regret not just renting a U-Haul. Last year this time, this company moved me and now my ex-fiancé with professionalism and speed. This time, my date was shifted without a phone call and for the last two days my messages and phone calls haven't been returned. Do yourself a favor and move yourself, no one cares about your stuff more than you.
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September 2019 by Donna N.
5/24/19. I had a contract with Kustom Moving to move my office. They were to arrive btw 1-3 and called at 2:30p to say they couldn't get to me until 5:30p and would check in in abt an hr to give an update. I contacted them at 4:30p bc I had not heard back and they said 6:30p. After 6:30p they stopped answering the phones and only had full mailboxes so could not leave a message. They never showed up leaving me stranded and never contacted me afterwards. Also I had to sit in a packed office waiting all day for them not to show. I have an email chain from Walter, that I will share if necessary, stating several times during a two week exchange that it was no problem to move me that day.
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July 2019 by Linda W.
In doing my background research on moving companies, I found that Kustom Moving & Storage does not appear to be licensed/registered to do business in Virginia per the State Corporation Commission. hmmmm???? Perhaps they have a DBA ???? As of 7/7/19 46 07241508 KUSTOM MOVING AND STORAGE, INC. Corporation Purged
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June 2019 by Laura G.
Kustom Moving is a joke. The employees hit my car while it was parked. The person they were moving was nice enough to let me know. She called the owner Walter J. Who told her to give the person which is me his phone number to contact him. Which she did and he had been giving us the run around and trying not to pay. They also didn't finish moving her and she paid them. They left because they hit my car. I will get my money. You can run but you can't hide. The Police is coming for you! I advise everyone do not go to them. Check on Better Business Bureau you will see what else they had done.
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June 2019 by Patrick R.
Kustom DID NOT SHOW UP for my scheduled/confirmed move and never called back to explain or update. Completely unreliable and incredibly unprofessional. I reserved a time with Kustom three weeks in advance to help with my move. They confirmed the time and sent a reminder three days in advance letting me know that I was scheduled. The day of the move, no movers showed up during the 30 minute window that we had scheduled and confirmed. I had to call to get an update at which point they told me they had cancelled my reservation (with no communication). They told me they could still send the movers and would be there within the hour. After asking for my address, they told me the movers would be leaving within ten minutes. The movers never showed up. I called all of the phone numbers associated with Kustom and no one picked up (despite all of this occuring during normal business hours). They were all forwarded to a voice mailbox that was full. Kustom never called back to explain. I was left to figure out how to move out on my own with no notice. I would strongly recommend not using Kustom movers.
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April 2019 by Tanesha W.
These were the best movers I have ever used. They were professional, efficient, and very knowledgeable on what needed to be done and the best way to get it done. They were also HALF the cost of the other quotes and offered the same, if not more, services. Not to mention that I had to change my moving day TWICE with a 24 hour notice. There was NEVER a complaint; just adjustments and accommodations by the owner himself. Mr. Jones also made sure that I was satisfied and everything was to my liking before he even took my payment. I will definitely be using them again and referring them to my friends and family.
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March 2019 by Cindy R.
This company has been a pleasure doing business with!! Walter came out and gave us an estimate, they arrived on time were professional and friendly. They wrapped all our furniture in blanket padding and were careful with our things! If I ever need move again they will be my first call!!! Ooooo did I mention they were HALF the price of another company's quote! WORTH EVERY PENNY!! THANK YOU!
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January 2019 by Whitney Y.
Not only did Kustom Moving and Storage provide dynamic customer service they also were very professional and moved at a remarkable speed for my move. I would highly recommend them for your moving needs.
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January 2019 by Beth B.
Had a great experience with this company for my move last weekend. Courteous, professional, and extremely fair pricing. Would definitely use again.
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September 2018 by Alexander J.
Very positive experience with Kustom Moving in my move from Charlottesville to Richmond. Walter is the owner and he is very hands on to ensure the job gets done right. Estimate was fair and the work was completed as agreed. The team of movers were very good. They provided packing, loading, unloading services including several trips to my storage unit without complaint. And when things got tight in the entry their creativity was great. See the picture and how they got a very heavy couch into my home. Nice job!
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August 2018 by Janet O.
Walker and his staff were wonderful to work with and provided great service at a reasonable cost. They were able to move our one bedroom apartment from start to finish in under three hours and that included a 30 minute drive from our old place to the new place. They were careful with our belongings and we could not have been more pleased.
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July 2018 by Damon M.
No call no show. I called and texted multiple times and no response just a non working voice mail. So I canceled and had to move my self.
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July 2018 by Aida G.
Mover didn't show up period! Left us with no other option but to scramble and find someone else on the same day. He did not answer any calls the day prior. Very unprofessional and unwilling to compromise.
