-
March 2024 by Stephen Beegan
They billed me for 1 year post cancellation. The store manager transferred me to the regional manager. The regional manager, via email, stated she would call to fix the issue. She cancelled the call last minute. Both the store manager and regional manager are not responding to my communications at this time.
-
March 2024 by Laurie Bowers
Received a great clarifying facial from Ceira. My skin glowed for several days after. She’s so great! I can’t wait to book again.
-
March 2024 by DragonFly Alchemy
Ceaira gave me the best facial experience. I would recommend you to go see her to have your own skin analysis. She was gentle, patient and very informative about how I can improve my skin and keep my skin as youthful as possible. She also gave me product recommendations to help me maintain my skin until I get my next facial.
-
February 2024 by Jemetrice Blakely
The person answering the phone was so nasty and rude and hung up in my face very unprofessional I tried calling back to speak to a manager she would not answer the phone all because I had to cancel my session due to being called in to work I am a nurse so I would not recommend this location at all I will continue to call until I get a manager
-
February 2024 by Laurie Paciocco-Wood
I’ve been a member for more than a decade. I wish it was easier to get an appointment, but I do love that it ‘forces’ me to try to take time for myself.
-
January 2024 by Vikas Kundnani
The massage envy folks are very unprofessional and complete waste of time.I made my appointment and in spite of reaching on time and followed their given instructions they failed to deliver. After check in, they made me wait for good 35-40 minutes before they can tell me that the therapist is running late today and they still weren’t sure when she will come. I had to cancel the appointment. Ladies at the reception were not concerned at all, as if these delays by the therapists are common and regular for them. They were least concerned about the morning time I wasted and in return got no relax instead got stressed.
-
November 2023 by John R Harris
EXTREMELY DISAPPOINTED LONG TERM FORMER CUSTOMER.MEMBERS BEWARE!!! Read the fine print. Even if you continue paying ME for over a year, while under Covid 19 restrictions, they won't do ANYTHING to help accommodate additional credits PAID to them.The manager was rude, self-righteous, and extremely dismissive. She could care less that I paid in over $2000 and had received NO SERVICE. The only way to use my credits was to continue paying them just to use the credits that I already paid over $2000 for. Or, use up all 34.5 hours of credits in just 60 days.With memberships now at or over $75 per month, I would highly recommend joining an alternative company that offers the same services, with better pricing, and actual customer service support.
-
October 2023 by Madeline Lewis
Always a great experience, I've never had a bad service despite using many different professionals
-
September 2023 by John Agee
Why I waited 58 yrs to experience this bliss....I'll never know.The staff is delightful and Maurizio has magical hands....he is truly bringing me back to life....completely versed in the science of his craft.I praise God for him allowing me the opportunity to feel better than perhaps I ever have.I will continue this for the remainder of my days!Come one...come all to the most wholesome experience of your life....
-
September 2023 by James H
Was a member for years prior to covid. The quality of the experience varies widely - from front desk courtesy to massage therapist skill. Case in point, a close friend recently showed up at 4:30 for a 4:45 appointment only to be told that her appointment was at 5:15. She walked out and went across the street to make an appointment at Hand and Stone which is several notches up in qality. If you do find a good ME therapist, chances are they'll leave within several months. Lots of upselling is pushed on the therapists by management. Not recommended.
-
August 2023 by Victoria Collins
Been going to this location for years and usually see Mauricio. He is amazing. Today couldn’t get in to see him and saw Mikey. He was fantastic. I am having some hip issues and he asked for what focus I wanted. When I told him about my hip issues he stated he was good at hip work. He did not disappoint. He hit places that really needed release. Excellent.
-
June 2023 by Amanda Terrell
I love Maurizio the massage therapist! He is always professional and versatile. He asks about problem areas and tailors each session to focus on my current needs. I always have more mobility in the muscles and joints, and all the office tension in my back and shoulders melts away. Thanks Maurizio!!
-
May 2023 by Fonville Hayes
I’ve been a Massage Envy client for years. This particular location in Short Pump is the best and they are all good.
-
May 2023 by Brenda cassell
Be careful this place will rip you off .I had 8 sessions prepaid for and were unable to use then due to health issues.When I did try and use them they informed me I no longer could use any of the massages as I had to use in 60 days. They just scammed me out of 480.00. The sad part is they think it is funny and don’t care.
-
March 2023 by A C
I've usually had pretty good experience at this location, but my last visit was just horrible. I had a 90 minute session, and my therapist started out okay but after about 10 minutes she started to fall asleep! I had to keep nudging her hand, or shaking my shoulder when she would just stop out of no where to wake her up. I feel like I wasted my time and money during that session. Several times I would even hear her start to snore. I've never had an experience like that in my life at one of these places. I get the lights are dim, and there's relaxing music going on but, when you're there taking my money to do a service for me, I don't expect you to be asleep for the majority of it. I don't know if anyone else has had this experience with her before but I was just so in disbelief I just walked out.
