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December 2023 by Ryan Wallace
I’m not sure what these guys problem is. Rude, lazy or just high. Both guys at the counter on their phones don’t bother to greet you, the guy I dealt with was mumbling and seemed so irritated to be pulled away from his phone to have to deal with a paying customer. Maybe he should be paid from commission and then some customer service will show up. I’m not sure why Mike isn’t working here anymore but he was always so helpful and polite. I run a business, I bring A LOT of tires to your company for replacement. Ten trucks and 5 trailers worth. After my most recent experience I will be happily taking my business elsewhere. I wish I was able to leave zero stars because this location hasn’t earned the one I’m giving it now. No, I will not be calling the number and pressing 2 when you respond to this review, get better people to do a better job.
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December 2023 by Smitha Krishnappa
I had a flat tire and so went to NTB. It was almost closing time but J and Antone welcomed me and attended me immediately. They understood my situation and did a temporary fix so I could make it home. They asked me to come back next day anytime so they could fix the issue. I went in next day and they attended me without any wait time and diagnosed the issue and came up with solution. They really care for their customers and do their best to help the customer. Thank you guys!
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December 2023 by Danielle J.
I would highly recommend NTB. The people who work there are nice and professional. Additionally, they do a great job communicating pricing prior to replacing parts. They also do a great job working with the customer to make sure they have their car as soon as possible (I usually get mine back the same day).
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November 2023 by Katherine Cave
If I could give 0 stars, that would be it. Set a appointment for 12 for a alignment, get there and the front counter person, clearly didn't want to be there. Got it checked in, and went to get some lunch, at 1 they call saying my car won't start,( manual transmission), so we drive back across town, to get there and be told we had to jump it several times.... what? Get the alignment, and the drivers rear tire is on a lean. Go back and tell them this wont work, the manager couldn't bother to walk outside and look, took another 1.5 hrs to get it back the same way, except this time they were closed. Wouldn't suggest you bring ANYTHING to them, they had to get my bf to druve it back in the shop, since the "mechanic" couldn't drive a 6 speed. **BEWARE!!!!**
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November 2023 by James Boswell
This was the 1st location for NTB out of 3 in 3 weeks.1st location (Pouncy Tract Rd), damaged my vehicle during a simple tire repair.2nd location (Quioccasin Rd), Id suggest never going there. They installed the wrong part and dripped the vehicle on the ground with only 3 wheels on it. It was worse than the 1st location and to describe the inept qualities displayed by employees here is upsetting.3rd location (Chesterfiel Meadows): Top Notch 5/5!!!!! It's worth the extra drive and wait time.
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October 2023 by Paul Tibbs
What service...thank you ! Mike i don't give many words of praize but you guys are the most professional I have seen. This is the third time for tires. Is here a six star rating ? You guys are the best.
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September 2023 by Jahanna Capers
Antone Floyd was so nice and helpful. Very good experience because of Antone. The only thing that wasn't great about the experience is that they didn't check my air pressure like the other NTB that I usually go to. I shouldn't have to ask for that service or come back. Especially when I purchased the tires from them from the start.
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September 2023 by Sam Hall
These guys are the best. Brought my car in for a squeaky brake. They couldn’t identify any obvious problems but gave me great advice and didn’t charge me a dime! What a great surprise. I’m a customer for life.
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September 2023 by Gary Du
I made serval appointments with store for tire alignment and I dropped the car there. later on I got a call from them and they said they did not have a technician to perform the work. one time, they waited until the shop near closed and brought the car in for 5 minutes then drove out said they finished. they even did not give me a report. I think this store did very lousy job.
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September 2023 by Nish Thanu
Mike provided exceptional customer service. I went in for a Tire Change and Alignment and I was out of the door at the promised time. Definitely will be going back for other repairs to NTB at Short Pump when Mike is around.
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August 2023 by Saleen Martin
I visited NTB located at 4390 Pouncey Tract Road in Glen Allen, VA just before 1 p.m. ET on Thursday, August 3, 2023. I don't know if I caught the guy working the front desk on a bad day or what, but I just visited this location to see about a nail in my tire and I was made to feel like I was bothering the guy checking me in.First of all, when I first walked in, he didn't speak. He was taking care of something else and went to the back. Another gentleman spoke to me and said "He'll be right with you."Then when the rude guy came back, he asked how he could help me. I told him I had a nail in my tire and needed it patched or whatever it is they do to fix it. We went outside to look at my tire and I couldn't find the spot because of the way my tire was positioned. He asked where it was and I pointed to the general area where I first noticed it. He said it can't be fixed because it's "too close to the side." I asked if I needed to get a new tire and he said yes. I asked how much that'd cose and he said he'd gave to get me a price. He looked at my tire size, went inside, and he told me the only thing he had was a tire for $212 or so. I remembered I had taken a photo of my tire a few days ago and showed it to the guy just to be sure my only option was a replacement tire. He again said it couldn't be fixed. I told him I'd come back. I shouldn't have said that because that was a flat out lie. His attitude was just really off-putting so I don't see myself returning.I ended up calling my dad, who said my tire can be fixed. He said to find a small tire shop in this area and try them. He said they're just trying to sell me a new tire is all and trying to take advantage.I don't know if that's true but what I DO know if this guy needs to work on his customer service skills. Customers shouldn't be made to feel like we're bothering these guys for doing their jobs. Geeze.Attached are photos of the issue I was having, to which the employee told me it can't be fixed because the nail/screw is "too close to the side."Someone from Midas ended up calling to apologize for my experience. It was appreciated but but by then I had already decided to take my vehicle elsewhere.I took the vehicle to Broad Street Auto & Tire on Lake Avenue. They also told me I needed a new tire because mine was showing signs of age. They were much nicer and I didn't have to pay as much though.If you're looking for a place to get your tire needs taken care of, I suggest checking out Broad Street Auto & Tire or another smaller tire shop. They seem to do business much better than this NTB location.
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August 2023 by Adriana Hernandez
I always have a positive experience here. I appreciate their level of communication and how they handle any concerns I may have regarding my vehicle. I always feel like I'm in good hands and would high recommend!
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August 2023 by J Jeter
Yikes. Just called and a guy named Mike answered. Definitely not trained in customer service. Mike made sure that I said I wanted service today before telling me he couldn't do anything today. You could've just led with that Mike. Then I decided I wouldn't want someone that slow working on my car. I'll pass NTB pouncy tract. I'll stop at a wawa every 5 miles before deal with Mike again.
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June 2023 by Eric Perkins
After four consecutive botched appointments, including being turned away in person twice in a span of four days due to scheduling negligence and purported staffing shortages, I finally had to give up and take my business elsewhere after years of patronage and thousands of dollars spent at that location. Astonishing level of disorganization and lack of customer service. I drove across the street to a competitor and was immediately and professionally served.
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June 2023 by Lisa Auld
DON'T GO HERE! Everyone is very rude! Marcus is off the chain and he lies to you. They had my car for 3 and a half days for battery cables. Just stay away from here!
