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March 2024 by Carol Cochran
The manager at the Virginia Center store in Glen Allen, VA is extremely rude. I asked the cashier if I could get a $10 bill for a five and five ones after I paid for the ink I had come in for. He informed me that he didn't have any tens in his drawer and would have to call the manager to get hime some. He called her over his ear piece and told her what he needed. She replied that she was with a customer and would come when she was done. I waited for about 10 minutes and then she asked him again over his ear piece what he needed. He told her that he had a customer waiting who would like a ten for a five and five ones. She came over to his register and asked him again what he needed and he repeated it, pointing to my five and five ones on the counter. She opened his cash drawer and took out two twenties and went to the back to get change. When she returned, she put the money in his drawer and closed it. He repeated (for the fourth time!) that I would like a $10 bill for a five and five ones. She looked at me and said, "We're not allowed to open the cash drawer to make change." Mind you, that's what she was called over there to do, and she just had the drawer open!! I stated that I had made a purchase and just needed change. She repeated that she wasn't allowed to do that and walked away, leaving both me and the cashier standing there dumbfounded. Unbelievable!**I'm giving 3 stars because I was able to find what I needed and the cashier and other employees were very helpful, but the manager deserves a big fat zero!
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March 2024 by Kay
Walked in around 11:35AM on a Monday. The store was not busy however, the guy working the counter for Lamination, Printing, etc.. did not acknowledge the 3 people in line aside from telling us “self service is faster & cheaper for printing”. Waited in line behind a lady who I assumed was being helped but wasn’t for at least 10-15 minutes. Customer behind me asked if anyone else could help us before getting told his girl doesn’t come in until 12 and he couldn’t help anyone for another 5-10 minutes. I know the lady waiting in front of me waited much longer. Associate could’ve at least asked what we needed and let us know something in reference to our wait time. He was very stand offish and rude with the basic interaction with the customer asking a simple question. Another what looked to be manager in the store just stood there instead of acknowledging the customers in the store.Usually I come here as all I need to do is Print and can use the self serve option. However, today I need help with lamination.Need the staff to do better with communication.
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February 2024 by L Miles
Went in looking for a printer after going in 3 other stores. The expert, Richard, was so great! He knew alotttt about the types of printers and specifics. I got so much information that I really needed to know, I asked and he had the answers. Thank you to Richard!
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November 2023 by Antoinette
Great customer service, easy-to-find items, and courteous, friendly staff.
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November 2023 by Thomasine Lawrence
OM is the place to shop for all of your personal and professional needs.
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October 2023 by Urvin Shah
One stop for almost all your office needs, stationary supply. Specious. Branded products. Good quality.
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September 2023 by Wendell Globig
Several visits were required to get the order place, but service was pleasant accurate.
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August 2023 by Matt McCarthy
They have some great folks in the print area. Super helpful.
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August 2023 by Lora Grubbs
I easily found what was needed. The cashier was very nice.
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July 2023 by Jack Sutor
An excellent source store for all sorts of office supplies. Friendly and helpful personnel. The manager, Richard Bernard, is one of the best professional men I know.
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July 2023 by Arthur Ramey
My complex project was organized and executed ahead of schedule and presented in a professional manner ahead of time and allowed me to present my project ahead of schedule !
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July 2023 by Marilyn Coleman
I am able to find all the office supplies I need. Great store!
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June 2023 by Yolanda Taylor
In all the years I have been purchasing my no cartridges, I have never before had one which was defective. I had taken photos of error message appearing on my printer. I did not have my receipt but the manager looked at my Rewards and determined when the cartridge had been purchased. I was given a new cartridge.
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June 2023 by Mary Dingler
Glen Allen Store is exceptional. Nicholas provided fast service and helped provide great pricing and got me out of the store fast.Will shop here again.
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June 2023 by Wanda Davis
I shopped the OfficeMax on Route 1 near Virginia Center Commons. Not one person asked me if they could help when I walked in the store. Two associates were having a loud personal conversation at the front register that continued the entire 20 minutes I was in the store. This conversation continued even when I got to the register. I had to stand in line and wait about 5 minutes for them to stop talking before they decided to check me out. Very rude and unprofessional. The only reason I gave 3 stars is because there are not many office supply places left that you can actually go in to.