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March 2024 by Grayson Mejia (グレイソンメヒア)
the food is great, but the customer service is beyond awful, hence the one-star review. we were given someone else's order by mistake, yet the manager still expected us to pay for it -- so much so that he threatened to call the police if we didn't pay for the mistaken order.it's a darn shame because the food was great. the shoddy management completely ruined an otherwise excellent dining experience. even the service was good (we had an excellent waitress) up until the manager refused to take any responsibility for the restaurant's mistakes. oh, well. their loss.as a side note, the men's restroom was absolutely disgusting. there was urine all over the floor. i had to clean it up myself, and it was still too disgusting. luckily, the waitress said i could use the ladies' room instead (the restrooms are single-user, so the labels are arbitrary anyway).
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March 2024 by odilc
We have been dinning at Peters Chang at Glen Allen for several years. But tonight 3/2/2024 we had a horrible experience with the manager, he said “he was the person in charge”. He brought to our table a plate we did not order among with the plates we ordered and made us pay. He said the restaurant wouldn’t take the blame for that and we had to pay or he would call the police. It was a $15 plate, I had no problem paying for, which I did, but he threatened us and the server who had no fault about it. Our family dinned ended up being a horrible experience because of “the person in charge of the restaurant“. I really hope someone does something about it so he won’t ruin the evening of another costumer
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March 2024 by Odil C.
We have been dinning at Peters Chang at Glen Allen for several years. But tonight 3/2/2024 we had a horrible experience with the manager, he said "he was the person in charge". He brought to our table a plate we did not order among with the plates we ordered and made us pay. He said the restaurant wouldn't take the blame for that and we had to pay or he would call the police. It was a $15 plate, I had no problem paying for, which I did, but he threatened us and the server who had no fault about it. Our family dinned ended up being a horrible experience because of "the person in charge of the restaurant". I really hope someone does something about it so he won't ruin the evening of another costumer
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March 2024 by Billy S.
If there's any knock on this place, its location. But I'll gladly brave Short Pump when I need a fix of amazing Chinese food. I won't waste anyone's time glorifying my latest order or deconstructing any minor critique. Food is amazing and beyond. I may have sampled 5% of the menu and always try something new with each visit. Mind blown. Enjoy.
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February 2024 by Shelly Dale
The staff was nice enough to begin with but the food we ordered was some of the worst Chinese food I’ve ever had. The scallion pancake was decent but the crispy mushroom noodle dish only tasted of black pepper and nothing else. The main course dishes were brought out separately and when the second main course came out it was all sweet no sour. The broccoli on the dish itself was under cooked as well. We sat with our half eaten dishes with no one stopping by and we had to get up to ask for the check with only one other table in the restaurant. We were asked if we enjoyed our food and we told them no and were just handed the check. After running the card the waitress asked if it was our first time there which we answered yes it was. She said well next time get something spicier because of the type of Chinese restaurant they are. She proceeded to stand and wait to watch us tip. Highly disappointed, don’t recommend, and won’t be back.
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February 2024 by Andrea Worland
I would definitely choose to not dine in because the atmosphere is much like a McDonald’s… but the food is outstanding! I especially like the clay pot vegetables with tofu and non-vegetarians seem to enjoy the orange sesame chicken. The food is definitely not disappointing. It is outstandingly good for a local Chinese restaurant. Apparently Peter Chang lives in New York and he comes down from time to time and he cooks in the restaurant.
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February 2024 by Kris W.
We love this place! Had their stir fry dishes and noodle dishes. Delicious and fresh food every time.
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February 2024 by Yami 2024
Food is ok, but the service is bad. The front desk lady is rude and cold. The chef was greeting to the guests on other tables, but simply ignored us.
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February 2024 by Sarrina ViAnne'-Arsenault
Fabulous time and food. No fortune cookies tho...sad.
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February 2024 by Samuel Oates
Amazing food and our server Caesar was top notch in service! We will definitely be coming back! ????
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February 2024 by Aina Aggarwal
Tofu hotpot, tofu and mix veggies soup and house special fish.Amazing food. Couldn’t stop eating. Quick service. Nice clean pleasant atmosphere.Have been there more than 5 times and had a good experience every time.
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February 2024 by Sarah Z.
Terrible service. They included 4 adults and 3 kids as a table of 7 whereby we were then charged a service fee. We were not told of an extra charge. It is unfair to include children (all under 5) as adults. Also, dinner portion sizes were very small. We will not be going back. Finally, the Waiter rushed us at the end of our meal to leave.
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January 2024 by Suzanne West
Hot and Sour soup is exceptional! Always great food.
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January 2024 by Anthony Couillard
For Christmas this year, we did a "A Christmas Story" Chinese diner. We made a 730pm reservation. When we showed up, there was basically a line out the door. We were able to figure out that this was for takeout. We got sat fairly quickly. They were slammed, but the service was still pretty good. Unfortunately, they were out of quite a few beers we wanted. We started with a couple of Scallon puff breads, which were amazing. Probably the most authentic Chinese food that you'll find around. The food was really good. Served hot and fresh. Couldn't recommend PC more. Go get some real Chinese food and be adventurous.
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January 2024 by Raquib Hassan
This is the first time it happened. Food serving was delayed, wait time was 56 minutes. Foods were cold because of that long delay. I hope your service will be improved in future. I was expecting manager will come and explain the reason. I am sure there is a reason. He was totally cold faced, such a shame.