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January 2024 by Ash T.
I'm not sure why this planet fitness got such a bad score. The gym is huge, all the equipment is new, and the staff is very friendly. I moved from LA and I think this gym is even better than the one in LA. They also have so much more equipment like Medicine balls that I've never seen at other planet fitnesses. I'm so sad I had to move because I really do love this gym.
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December 2023 by Timothy Mutambuki
Great gym like the other three PF I have been at. This is the first one I have been to that wasn't 24 hours though. The hours they are open are decent for most people though.
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December 2023 by Jason Sanders
I absolutely LOVE this location. The staff is amazing! The General Manager Hector has been absolutely phenomenal! Any requests or issues are handled promptly and professionally. I’ve enjoyed the conversations I had with him over the years.Both Hector and Savion are as cool as the other side of the pillow!I started working out at this location due to the pandemic and I’ve met some phenomenal people there. If you’re thinking about joining a gym that has a great atmosphere with phenomenal people…look no further than this location on West Broad St.
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October 2023 by Diane Herro
This gym is awesome! All of the staff members are professional, friendly, and very helpful!! I'm very impressed with the cleanliness of the gym and the equipment. Highly recommend Planet Fitness ...Black Card membership is the best!
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October 2023 by Dawn Brown
I love coming to planet fitness, the machines are always cleaned. I love the massage chair and hydro bed. Most of the staff are awesome especially Terry. From the first day she saw me, she remembered my name and greets me by my name every time I come and leave. That’s important because it shows she cares enough to know her clients. She’s very pleasant.
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October 2023 by Shannon Johnson
I joined planet fitness west end two months ago and I have never been more pleased with a gym. It’s very clean, the staff is great and it has everything I need. Rayshawn was very helpful when trying to locate this site. I highly recommend!
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October 2023 by Ariel Allen
I am always welcomed with a smile by the front desk associate. This location is clean and I enjoy coming here to workout. Terry is wonderful and willing to help with any questions.
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October 2023 by Gabriel alvarez
In all honesty, having traveled all around the US with the military, this club is by far the cleanest and most organized of all. Yes it is "another" Planet Fitness, but Mr. Torres (club manager) and his team really bring it up a whole notch. Gone are the days of finding plates in every corner or seeing the pull down accessories all over the place. I also wanna thank the team for being so polite and professional as well. Go here!!
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October 2023 by Veronica Merriman
As a member of the West End Planet Fitness I must say that the staff is phenomenal. The staff stays on top of cleaning the equipment, The conversation with all staff is always very pleasant. Bree is very knowledgeable on keeping stuff straight in the computer and very attentive to clients. Diavionn can have a conversation on any topic any client chooses. Miki is cordial and consistent in cleaning the facility and walk throughs. The staff always puts forth a good team effort in maintaining the facility. Nestor the GM is always available for questions and any concerns. West End Planet Fitness is tops in my book. Mike the college student is very knowledgeable on the computer and makes signups look a breeze.
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September 2023 by YK Mannem
Very good staff and they use to clean very frequently, anyway gym equipment are common all over the planet fitness gyms and I would strongly recommend this based on your commute distance..
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September 2023 by Jessica Darsley
Charles is a wonderful front desk associate! I appreciate him greeting me every time I come in and out of the gym! He never forgets to greet the members and it’s very welcoming! Let alone the fact I didn’t know how to use a machine and he immediately helped without me asking he just came over and I appreciated that so much!
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September 2023 by Rena
Now that I’m in my 20s I’ve decided to get out of my shell and work out again but somewhere that doesn’t make me feel uncomfortable. I travel frequently and try to stay consistent. During my visit to VA, I was pleased to meet Micheal. He was extremely helpful, courteous, respectful, and humorous. He made a nervous first-time visit to something like home. The establishment was very clean and an overall refreshing environment!
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July 2023 by Leslie R.
Experience was horrific. Staff was very rude. Not welcoming like the franchise said they should be. The gym etiquette is bad. Everything is dirty and unorganized. Never coming again. Golds gym is better in my opinion.
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June 2023 by Google user
My first time at this Planet Fitness as I am in the area on business a while. Great space abs bee machines. Super clean. Not crowded. Smiling friendly staff, friendly patrons. Parking lot is large and easy to find a space. I was here on a Friday from about 11:15–12 noon. Great experience.
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June 2023 by Lisa Pierce Sebastian
I have belonged to this gym for a while and found it to be easy to get in and out to do my workout. Recently that has changed. The facility has become very crowded, machines broken causing waits to get onto the one that is working. It seems Planet Fitness is allowing 14-19 year olds to work out for free thru August 31 which is causing paying customers to have delays in using machines. How about limit the hours these groups are allowed to visit for free??
