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October 2025 by David Chesbro
Top of the line service. These people are honest. A tech at West Broad Honda told me the rear brakes on my 2000 Honda were at a 4 and would probably last through the holidays. Richmond Import Service informed me the rear brakes were in good shape and did not need to be replaced. I highly recommend Richmond Import Service. They charge maybe half of what these franchise dealers charge.
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September 2025 by Ian Slinkman
Picked up a huge chunk of metal in my tire. They tried hard to patch it, but determined it wasn’t possible. I really appreciate their having tried. Really nice folks.
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July 2025 by Fernando Nunes
Took my recently acquired 2006 Lexus LS430 to Richmond Import Service for the first time. They replaced the timing belt, water pump, serpentine belt, brake fluid, power steering fluid, differential fluid, tire rotation & state inspection. They did a phenomenal job. I’m very picky w/ my vehicles, specially this LS. Jack and the team were absolutely top notch. Thanks again!
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April 2025 by John Tyndall
Ashley and the team at Richmond Import Service were extremely helpful, quick, and reasonably priced in repairing my AC system on my 2008 Acura TL Type S. I first visited the dealership and they mis-diagnosed and quoted me $3,400 for replacement (compressor and condenser). I got out the door with Richmond Import Service for nearly 1/4 of that with only a compressor replacement. AC is blowing strong and cold again! They got my diagnosis and repair turned around in less than 48hrs. Communication about status of vehicle, quotes, and estimated completion times was excellent.
They have earned all of my future business with this first transaction, and I will happily support this local business!
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January 2025 by Tell
Customer service is top tier. ASHLEY is very helpful.
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October 2024 by Jarrod
ABSOLUTELY THE BEST!
I have an older Land Cruiser and these folks are the only ones I’ll trust to work on it. They are incredibly knowledgeable and can do work a lot of other shops can’t even touch. Their prices are very reasonable and everyone from Pam- who is awesome and does the scheduling-to the skilled mechanics are all a 10/10. The business is also very efficient and run well. So happy to have found them.
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July 2024 by Ting-Xuan Lu
=== Visit #3 ====
When I picked the car, found the price is cheaper than the quote. They said the price of the part dropped when they ordered it, so they reflected it on the final price. They are honest.
=== Previous visits ===
The first visit was great (reasonable price and fast) but the second one is not. I replaced several parts and cost me $1400 and I got a new issue after 4 days...The engine light was on and I did not know if it was safe to drive or not. I provided the engine error code to them but they could not tell me if the car was drivable or not. Thus, I got my car towed (wait for 4 hours for the tow trunk).
They fixed the new issue in one day but they can not give me any reimbursements.After I call them back, they told me if I have a receipt of the tow, they can give me a reimbursement. Unfortunately, I purchased a new AAA membership to get the tow, so they said they can not give me a reimbursement for the tow fee.
If they had told me more information about the reimbursement under the warranty, I would have called a tow company instead of buying AAA membership.
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November 2023 by Gail Bosta
We cannot say enough about the great work Richmond Import Services provided us. The dealership had put a DOA sticker on our 2010 Lexus, but Richmond Import brought it back to life. We jokingly asked that they "save our car" and that's exactly what they did. We are so grateful.Services: Auto engine diagnostic
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October 2023 by Jeff Heidig
Richmond import service has and continues to be the only shop I trust to take care of my vehicles. They have serviced my vehicles for 20 years and I have been fortunate to eclipse 495000 miles on my Acura MDX, I since have replaced that car with another due to a self inflicted acccident. Prior to that my Lexus es accumulated 450,000 miles before I sold that to buy the Acura.. great service and personal detail!!
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October 2023 by Nancy Russell
Richmond Import Service is the place I trust. I have been a customer for many years and have always received the best service, product, and customer service. Chris and his team do excellent work at a fair and reasonable price. Chris is ethical and honest, a rare virtue in today's world. Ashley at the front desk is extremely knowledgeable and helpful to get a timely appointment. I wouldn't think of taking my car anywhere else.
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October 2023 by Ollie
Totally Bummed. Was looking to establish a partnership with this place after reading all the 5-star reviews. Even discovered I was a returning customer from early 2000s when booking my appointment!! Brought in my 1st Lexus to get engine codes resolved, shook really bad between 40-60mph, and state inspection done. Added all new spark plugs, coolant flush, and transmission fluid replacement. Got a warranty to go along with it. Looking forward to doing more in the future. Have 4 other Toyotas in the barn.Got Lexus back same day. First, noticed plenty of old glue left from the old inspection sticker. Been in the Army long enough to spot lazy. I didn't want to look at that driving to work everyday. I got the gluegone out and cleaned it up.Then the engine code returned a day later. Took my code reader and fixed it myself (small pat on the back). Drove nicely afterwards, still does matter of fact. But, a few days ago, my buddy in the passenger seat noticed an antifreeze smell after a short drive to lunch and back. No way. I popped the hood and there was a the pink stuff at the bottom of the car and along the top of the radiator. I pulled out that warranty pamphlet and it had under "covered" engine cooling system. Figure I'd ask. Put in the request to Richmond Imports.. got an immediate call back... and that's when I knew this wasn't the place for me. "All we did was replaced the coolant" was all this old VET needed to hear. No options presented, no let us take a second look, nothing customer friendly at all. I was only inquiring. She hung up.I thought about all those 5-star reviews that read "been coming here for X years". Was looking forward to adding my name to that list. Maybe I'd been treated differently if I was one of them. Guess we'll never know. The search continues. Be kind and keep your helmet on.Services: Transmission
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October 2023 by Charlie Britt
I have been coming here for over 20 years!! Best people in the business. I have one word - Trust.
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October 2023 by Tellee Dee
Love everything about this place. They’re very honest and straightforward about any service. Customer service is remarkable.Services: Steering & suspension replacement
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October 2023 by Ollie B.
Totally Bummed. Past reviews sent me here, but I didn't get that level of service I'd read about. Was hoping to get on a maintenance schedule for my Lexus but will be looking elsewhere. Dropped off lexus for diagnosing engine code, shakes at 40-60mph, and a state inspection. Added replacing transmission fluid, coolant flush, and replace all spark plugs. Spent a good amount. The old state inspection sticker residue left behind with new sticker slapped over it, told me a lot. Cleaned it up with some gluegone. Still had the shakes at 40-60Mph. Error codes returned (i fixed using help from youtube). Started leaking coolant. They handed me a warranty that covers engine cooling systems but since they only flushed it, can't use it. Didn't offer any options, nothing. Just hung up. Guess times have changed.
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September 2023 by pat bia
My parent's car had to be towed due to an alternator and then gobbled up battery because of the alternator. Ashley, at the front desk, was very helpful. It was my parent's car, so I didn't want them to be overly charged. Originally, my dad wanted to go to Honda, and Richmond Imports Service price was nearly $400 less. I felt comfortable and confident they were going to treat us right. Thanks, team RIS.
