Richmond Piano, founded in 1976 by owner Douglas Wurz, is one of the few remaining full-service piano stores in the U.S. It began as a piano repair service and soon expanded into retail sales. The store is known for its excellent customer service and knowledgeable staff, with many customers praising the kindness and helpfulness of team members, especially Ruth. Visitors feel welcomed and comfortable, often being encouraged to "make themselves at home" while exploring beautifully crafted and well-maintained pianos. The staff are efficient, polite, and detail-oriented, providing useful information whether customers are purchasing, selling, or renting pianos. The store has a warm, inviting atmosphere where customers can enjoy the sound and feel of quality pianos. Overall, Richmond Piano offers a friendly, professional experience with a focus on customer satisfaction and expert service.
Stellar customer service and expertise. Nick was phenomenal to work with ----
January 2024
I highly recommend piano local for helping you moving pianos! They are punctual and professional, most importantly, they not charged too much. Great piano mover company!!
May 2023
We rented a piano for a concert at Duncan Memorial in Ashland. The men arrived ahead of the appointment, were very efficient, and polite. I give our experience 6 stars out of 5!
