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February 2024 by Victoria Morales
Went in on Sunday to get paint for my hallway, I mentioned I was a little worried that the agreeable grey would be too dark in the associate suggested city loft since it’s the same family as agreeable grey but 50% lighter. I ended up getting city loft to try it out and absolutely loved it. It was exactly what I was looking for! I also went in the next day to get another gallon at the Associates was also very kind! I’ve never had a bad experience going into the Glen Allen store!
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October 2022 by Sharon Giberti
I showed up during their business hours and there was no one there and the lights were off. Won't be wasting my time showing up again and hoping they're open when they say they will be.
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September 2022 by Leah C
Staff was friendly and knowledgeable. They did an excellent job matching the paint chip I brought in. I was very happy with the products purchased and the service provided.
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September 2022 by David Mitchell
Jonathan was extremely friendly, knowledgeable and helpful. Made sure I had the exact paint I needed for multiple properties. Great experience.
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June 2022 by Abigale Arnott
The sales associate was professional, knowledgable and friendly.
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April 2022 by Ivan Vasquez
bad service they only have one person attending very bad service 8.40 am 09/04/22
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September 2021 by Jennifer Riding
I had a major deck paint issue after purchasing from another location. I had to drive out of town just to get the paint, due to lack of inventory. To my surprise, the paint wasn't anywhere close to the sample I had. I was horrified, on the verge of tears! I called my local Sherwin Williams store and spoke with Hillary, who was totally understanding and extremely helpful! I brought my 9 gallons in and she worked very hard to adjust the color and make it right. She would not charge me a dime, even though it wasn't their fault to begin with. Everyone, I delt with from the moment I came in to the time I left was on point. I can't believed this happened but boy am I glad I found Hillary, she's awesome!! I can't thank you guys enough. You're the best!!!
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July 2021 by Ann-Elise Nicholas
The staff in the store is very helpful beyond just answering my questions, he offered painting tips as well. We needed a paint color match and it was perfect!
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July 2021 by Lillianne Wallace
We stopped by to pick up color sample chips. Gentleman greeted us and asked if he could be of help. We shared the reason for our visit and he left us to our quandary over the prolific display of colors available. We finally left with a "thank you" and a wave goodbye. Very nice!
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May 2021 by Jennifer Sperber-Dernelle (Gigi)
This past Sunday, needed some paint and went to the Shermin Williams on Brook Rd. Was blown away with the customer service of this young man that was alone in the store. He made recommendations on everything I needed and maintained his composure when the store suddenly had 3 more customers waiting for help. He addressed them all and held his composure brilliantly! Just impressed how well trained he was on the products. This will be my paint store!
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April 2021 by Stan Andrewski
Dropped off a drawer to be stain color matched. The employee who received us did not do a good job and was not very good at communicating. We were in fact afraid to drop it off, but we did. A week later it was done and the pick up experience was like a different store. Fantastic communication and knowledgeable staff.
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March 2021 by Kevin Wills
Very helpful, was given the tools to fix a less than optimal paint job.
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December 2020 by Stephen F Selden
Great store with super helpful staff. The products are amazing with everything needed for a professional job.
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November 2020 by Chris Maimone
Great store; great service
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August 2020 by Pauli Goda
Lots of kids work here and don’t really respect people’s time. They send you on wild goose chances, for paint and stain they are always out of. Stand for them to always be out of a standard classic grey stain. Then when you comeback from the store they sent you, they say it’s the other classic grey I needed. You know, the one they are out of, and the store you sent me to, doesn’t sell. Smh I’m done with this place. 4 times in a row, and it’s always just a waste of time, hassle, with people who don’t care about your time.
