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March 2025 by JOSE LOPEZ
The pro desk i can really count George and Arely with all my shopping every time I go there i mean every day I go there get something, they really good at what they do
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September 2022 by Maurice F.
I ordered two lock sets online from the Glen Allen Home Depot. They called me the next day stating that they didn't have them in stock (even though the online ordering process says they do have them in stock). Obviously they don't maintain correct inventory and/or update the computer. The associate on the phone instructed me to come in and they would do a "store to store" transfer (as they had the same lock sets at the Ashland store). I drove to the Glen Allen Home Depot. I spoke to the manager and requested a "store to store" transfer for the lock sets and she laughed and said "we don't do that." Obviously, managers and other employees don't maintain inventory, don't update the online stock, are incompetent and unfamiliar with store policies and procedures. Never received an apology from the "manager" (such a joke). Clearly she doesn't care. She said "we don't do that" with a laugh. Incompetent, patronizing, and disrespectful!
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May 2022 by Brett B.
Attention Contractors: Big deliveries are FUBAR. If you have a delivery of 5 items, 3 will show up on 2 different trucks at different times. The remaining 2 items wont be delivered at all. It will be then your job to call multiple people to get the final delivery. So that can take up to a week after you send your crews home and the job schedule is shot. This has happened to me multiple times because i really like home depot products. Not good for serious contractors that must have deliveries correct. Home Depot also makes you call multiple stores to get your issue fixed because deliveries come from multiple stores where no one is accountable and internal finger pointing does not fix your problem. The burden of a correct dlivery is the customer's problem to fix.
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July 2021 by Phillip A.
I'm only giving them one star because you can't give zero stars. The staff is very unhelpful. I purchased an LG refrigerator (that's another story) 3 years ago and purchased the extended warranty. The refrigerator stopped working and when I contacted Home Depot they gave me the runaround. Five days later I'm still without a refrigerator. All the food in the refrigerator and freezer has been thrown out and trying to get Home Depot to take action on their extended warranty is seeming impossible. I will NEVER shop there again.
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July 2021 by JJ Jordan
Amelia rocked. She helped with my baby boy while I was switching lawn mowers. She was very helpful and helped me load up the lawnmower. Very nice and pleasant customer service.
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May 2021 by Erick Grabman
I want to thank the hort pump home Depot, especially christian in appliances. I went in looking for a magic chef 8.7 cubic ft freezer. you had three on the highest shelf on aisle 9.
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March 2021 by Peter W.
The Home Depot in Short Pump has a culture of ripping people off. Rented a Penske Ford Transit High Ceiling cargo van. Expected about $100 for a 1 day rental. To my surprise it was $282 and change.On top of this, the tire pressure was low, the oil change light was on and the person (r roman) who checked the vehicle put full on the contract when it wasn't full.Buyer beware!
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January 2021 by David B.
Manager is an a**hole an has half a brain. Tried to buy a DeWalt air compressor but the battery was missing out of it. The manager basically insinuated that I stole the battery and told me he'd knock off $50 for the price of the air compressor when the battery cost $175.Doesn't make a whole Lot of sense. Probably just gonna put it back on the shelf and hope some poor sucker buys it without the battery and won't let them return it. Will not be shopping at Home Depot on West broad. There's a Lowe's 100 feet away
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January 2021 by TR O Glory
Always shop at Home
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January 2021 by Gloh TR
Always shop at Home Depot, specially this store ! The Mgr .Paul and the front end are so friendly and willing to help ! Today was at the Plumbing area and LEO was able to help me with my request for making appointment for my Gas water Heater ! Enjoyed shopping here always ! Thank you Leo for being so helpful.. Would recommend this store !
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June 2020 by Bryan Gomez
You have an employee who is not only a member of a white nationalist page but an ADMIN. I can’t believe you let racists work for you. He is a prolot loader under the name of Christian Wellman
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May 2020 by Chayanit Duangthong
It seems like, one of the employee seem to be involved in racism, as some people had point out that this employee created a group of white people only, and most of their activity including shaming people of colors.
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March 2020 by Joe Chaffin
Helpful staff, wish short pump wasn’t such a traffic nightmare
