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March 2024 by Ashlee Johnson
This bank is so annoying … I can go to my local branch and they cash whatever checks I have (whether they’re signed over or not) however this bank always tries to argue with me about cashing my checks who have another person’s name on them even though they are signed over to me and THE OTHER PERSON IS ON MY ACCOUNT. Like I get fraud is a huge deal these days but my god I’ve had an account with this bank for over 10 years and have never had any fraudulent issues with my account. Like cash the check and move on… it’s crazy to act like that over a $5-$50 check.
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March 2024 by Jim McCullen
Ryon was great, friendly and helpful. Great service
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February 2024 by Shae Whiting
Reena and Cory are amazing! Always super friendly and fast service! I don’t use any other branch.
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October 2023 by Lindsay M
I’ve banked at Atlantic Union for years now.I regularly deposit personal checks for larger amounts. 4-6K.The lady of Asian origin at the drive through is the only teller that I have ever encountered that ALWAYS tries to put a 5 day hold on my deposits.Most recently a few days ago. And I predicted it to my passenger when I saw she was working. Got the check back. Went to another branch. Deposited without issue. SMH!
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August 2023 by Curstavia L.
Do not bank here, They literally closed my account without notice. The rep then told me that I did not provide enough information to verify my identity after I gave him SSN, DOB, and address. Run far away from this bank!!!
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July 2022 by Jenny O
They’re so nice here!
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February 2021 by Amy
We have had nothing but good service with our business accounts at Atlantic Union.
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January 2021 by John L.
We left Wells Fargo after 20 years 1.5 years ago to come to AUB. I wish we NEVER made that mistake! First, the people who run the "points" one gets for using the credit card are a absolute "fly by night" group. When you call the company to ask any questions, you have to listen to two sales pitches about items, then they put you on hold. 22 minutes later, I hung up. Then I get l a notification that they are discontinuing the program. Then comes the ATM- If you want to get your checking and savings balance, this dinosaur of a machine (I think it's powered by hamsters running on a wheel for power) makes you go through the whole identification process/pin number TWICE! That's right- one transaction per card use. What a bunch of horse hockey! Last, they have all the OPEN signs blazing green- and ONE teller working. I just waited 23 minutes in line to make a transaction. That is UNACCEPTABLE! Yeah, yeah- I know... "It's like that because of Covid!". NOT! No such animal! It was like this BEFORE the virus! Get your act together, AUB! Your worse than Wells Fargo! And that's bad...
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January 2021 by Jenny Guthrie
Roman is at Twin Hickory this week and is the man with a heart to listen and capabilities to find a solution! I was told by another branch that my needs were impossible. Roman found the solution within minutes! Diligent and competent! What more does a customer need!?
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March 2020 by Kory Caldwell
Word of advice, don't go to any atlantic union other than your main branch unless you want to be treated unfair and or differently. Not a fan at ALL!
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November 2019 by Zaid Mehdawi
So I came by on sat to do my usual business, next thing u know they are having a Castumer appropriation day and free give aways Thank you ? union
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June 2018 by Sharrie M.
I had a recent interaction with a sales and service representative via email after trying to open an account online. I have opened bank accounts online numerous times before (with this and other banks) and NEVER had a problem. I am not faulting the bank for taking privacy and security measures, however, I am faulting the employee for the lack of professionalism. The tone of the email I received after making an inquiry about the application process was cold and unprofessional. The individual did not answer my question but kept restating the information that was in the original email. I am thankful the bank takes privacy and security seriously, but this individual could use some lessons in email etiquette. There was no greeting, empathy, and the person did not leave his/her name in the email. I have been a customer previously and I was excited to return as a customer, but this interaction is far from the service I have previously received. I really wanted to return to the bank, but if today's interactions are indicative of the service I will receive, I definitely need to think twice.
