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June 2025 by Katherine
I placed an order over a week in advance for a Mother’s Day cake. I paid and got the confirmation email and set a pick up time and date. The two hours before I was scheduled to pick up the cake, I got an email saying my order was cancelled by the store. I was unable to reach anyone at the bakery to call and figure out what the problem was or if I could get a substitute.
Terrible service.
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May 2024 by Frederick W.
worst ever experience - all self serve and half of those registers were not functioning walmart is laughing in the face of their customers while jacking up their prices - i could have paid $3 more for the 6 items i bought and had actual customer service at food lion negative 5 stars is rating them too high
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February 2024 by Deanna Rachel Bobiwsky
They are kind with answering questions and always keep it well stocked.
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January 2024 by Deanna Rachel Bobiwsky-Hilp
They are kind with answering questions and always keep it well stocked.
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January 2024 by Thomas K.
I'm giving up on Walmart. First there was the unbelievable saga that resulted from ordering groceries from curbside pickup, which involved a bag of rotten green beans, and the hours of quibbling trouble they caused in order to get a refund. Today, I made the mistake of giving them another chance. I went inside, instead of curbside pickup, and witnessed the very best of third world shopping Richmond has to offer. Sloppy shelves and layouts bordering on abandoned property. It all reminds me of a homeless shelter. How about making some effort? You know Walmart is a huge, rich corporation. They can do better. To top it all off, the item I needed was out of stock. So, idiot that I am, I went to another Walmart looking for the missing item. I got everything I needed, checked out my own purchases, and did not charge them for my time totaling and bagging my purchases. Then on the way out the door, a Walmart employee was posted there, demanding to see the receipts of some customers as they left. Walmart shows Total disrespect for their customers. Of all the unmitigated gall. Never again. That's the last time I will subject myself to this disgraceful failure of a company. Please don't allow these people to abuse you and show you disrespect and disregard. Shop somewhere else. Anywhere.
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January 2024 by Rose T.
I like this Walmart, I came in here to get some lunch. I am obsessed with their ranch wings and it's located 5 minutes from my work. The lady at the hot food counter was absolutely the sweetest. The wings were hot and fresh, she even give me an extra one.
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October 2023 by Mike F.
Pickup process is broken. On three separate tries it's taken well over 30 minutes to get my order. Won't be trying again as it's clearly a trend.
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October 2023 by Starlena N.
I ordered something for pickup. When i found out it was the wrong location i was told to cancel and I'll get refunded. Later in the day, waiting for the status of my cancellation, my item was picked up! Called multiple times and no pickup.
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September 2023 by Joel F.
did a online order, waiting in the parking lot for an hour and half, didn't get everything i ordered. i called multiple times over the course of 3 days trying to get a refund but no one answered the phone a single time. i would avoid this location until they hire more people and pay their employees a fair wage
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August 2023 by Melissa T.
It's what you expect from a Walmart. This particular store seems to be in a good area and I have no complaints as it had what they was lookin for. They did not interact with any employees was I did not see any in the isles and went through self checkout. I would shop there again if needed.
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March 2023 by Fran H.
I wanted to commend a young man, Nick, in Electronics, for his excellent assistance today in helping me make photos. He was knowledgeable and wonderfully patient in making it happen, even though he was about to go on break. I was extremely pleased with the service I received!
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January 2023 by Kimberly R.
Staff that could be opening a register instead of being congregated up front talking and laughing for over 20 minutes. Only three registers are open with more than 10 people with carts full of groceries in each line.
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October 2022 by Jim T.
An employee in electronics with dreads, Ziggy, was extremely disrespectful and needlessly accusatory when I was shopping earlier this week. No apology when I showed him my reusable WALMART tote bag. I don't know what they expect customers to use when as they don't offer hand baskets whatsoever...only carts. It's safe to say I won't be using this wal mart anymore and will be switching to Walgreens for my pharmacy needs. Poorly run store.
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September 2022 by John-Paul K.
This is the worst store aside from Hampton, VA. Barely anyone speaks English. And they don't care either. The store is dirty and such a mess. There has been so many times that I have had to search for someone to help. This is the worst company ever. What a joke of a store.
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June 2022 by Michigander M.
I was impressed at the greeter, older gentleman & the great service at the customer svc center and checkout. A handful of years ago, it was not that way at this location. Clearly things have stepped up and it shows. KEEP UP THE GREAT WORK!
