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May 2023 by Barbara Groggs
Friendly people, no problem here.
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April 2023 by William Newcomb
Had most of the items we needed.
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April 2023 by Martha Mejia
(Translated by Google) Excellent(Original)Excelente
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April 2023 by Philip Branagan
GREAT Customer service in the electronics department
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April 2023 by Stacy Johnson
It's okay
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March 2023 by john bowden
I was able to find most of everything I was looking for and got out quickly.
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December 2020 by Christopher O
Cashier doesn't know how to bring up a purchase property. Multiple transactions charged to credit card. Have filed a complaint to dispute with Capital One.Not impressed.
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February 2020 by Erich R.
The mall is 'meh' - it is definitely on the better side relatively as compared to other malls south of Richmond but the actual mall itself is a bit lacking in terms of amenities, stores, and overall atmosphere just like with many other small town malls. It does however have a slightly more upbeat feel to it as compared to other similarly styled malls, with some unique food stops and stores in it and feels still mildly active. It's definitely a lot smaller of a mall than you would initially think it would be for a place the size of Chesterfield County. Overall I'd say it's not great, it's not terrible, but is an ok mall supporting this part of the Richmond metropolitan area.
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January 2020 by Donna S.
I'd give it a "zero" star if possible. I was given a gift certificate to a store located there. When I went to the shopping center's website it doesn't allow you to access ANYTHING unless you accept its cookies. I tried calling the corporate office and there is no way to contact ANYONE unless you leave your phone number and they'll call you back. By the way, the only way I could get a phone number was to google it. What a disappointment! I'd planned on spending the afternoon checking out the stores but absolutely no way. That's a really poor way to do business. Folks, this is the 21st center and if I don't want to accept your cookies, that should be good enough. Just lost a customer.
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November 2019 by Dionne F.
When I use to live in WoodLake, I would take my oldest son Diamond to this mall every weekend. The last time I visited this mall, I was so excited about all the amazing upgrades over the years. This is truly one of the most beautiful shopping malls that I ever visited in my life time. They have the best Santa workshop and holiday sales.
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September 2019 by Pie S.
They need to train the idiots that work the register is slightly better. It isn't rocket science to do a PayPal cash add... But I was refused service because she didn't know how to do it, and prompted me to go over to the money center and wait in a 45 minute long line behind every other pinhead trying to cash a third-party check
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August 2019 by Andy E.
I had the absolute worst customer service experience of my life at this Walmart. I have nothing against the brand but the two employees who we asked about cardboard boxes told us with extremely high levels of confidence that they don't sell them. They made no effort to look it up and didn't try to assist us in any way. We found them two minutes later. i would literally never come back to this Walmart for any reason. Lowest effort imaginable from the staff
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July 2019 by R S.
Not what it once was back in the early 90's. Now there are a bunch of empty stores, low quality product kiosk stands basically in the way in the middle of the walking area and the crime both in the parking lot and observed through out the store and restroom areas is shady to say the least. It's dying like the blight of the urban older malls that have long since died off.
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July 2019 by Sherry R.
Best H&M in Richmond! I went to the mall to find my daughter a vacation outfit but had no idea of her size or taste. Tired and frustrated I had almost given up until I visited the H&M at the Chesterfield Towne Mall. Hillary was great!!! She was the exact same size as my daughter and around the same age. Hillary went above and beyond!!! after getting permission from her manager, she selected a few outfits and even tried them on for me. What great customer service, thank you Hillary for such a great shopping experience!!!!
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April 2019 by Clayton A.
What a big beautiful mall. They need more stores and diversity. I see some empty stores in the mall even in the food court. As a young child back in the 90s, this mall will always be one of my top favorite malls in the 804 area. So many memories and money spent in the mall. I hope they bring new stores and all that jazz. Hands down, I'm representing CTC to the fullest xoxo!!!