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March 2025 by Kenny Jarvis
Called for new service one week and it was in and tank full the next week. Very nice to work with, highly recommend.
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February 2025 by Tom Koehler
My propane supplier ran me out of propane and wouldn't schedule a refill for several days later during a very cold week. I called Phillips Enerygy on a Saturday morning and they had a truck out to my house in just a couple of hours. Their service was outstanding.
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February 2025 by Shelby Bennett
Phillips Energy Inc was wonderful to work with from my first visit to the office to the gas tanks were loaded and placed at my house. The employees were very friendly, knowledgeable and willing to help in any way they could.
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February 2025 by Teresa Martin
Excellent service from Phillips to get my Propane gas tank up to industry standards and getting my gas logs going again.
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December 2024 by Barry napp
Very friendly, courteous and very professional in every propane encounter. I especially like when the Phillips team annually comes out to clean and service my fireplace. Just overall nice people, especially our friend Cheryl in the front office. Thanks for taking care of us Phillips!
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December 2024 by Charlene Diggs
Excellent people to do business with!
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December 2024 by Kathy Kingsford
I've been a customer of Phillips Energy for15 years. Their service is reliable and their technicians are exceptional. I highly recommend them for reliable service and new installation.
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December 2024 by Keith Webb
My family has been doing business with the Phillips family since the 1950's. Their commitment to customer service has only gotten better through the years. I once ran out of LP gas and John Phillips personally delivered gas and apologized for "letting" me run out. He inspected and adjusted all the gas appliances and tuned them for best performance. You just do not find that level of commitment anymore. I would urge anyone to give Phillips Energy their business.
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July 2024 by Barbara w
Phillips has been great to work with. I switched years ago because I was not happy with the other guy. Now that were retired it's even better. A+++
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March 2024 by Tom Bucklin
Go somewhere else for your propane/energy needs. After more than 10 years of using them for my propane needs, always prompt in paying for the propane and rental fees if charged, they have closed my account with no notice. After spending more than $300 to fill the tank, I had to leave unexpectantly due to a death in the family. My mail was held by a neighbor until I settled on a place where I would be for a few months. I then had the post office forward my mail. But evidently, a rental bill for $114 was sent to the old address and didn't reach me in FL until Feb 23rd with a note saying the tank would be removed if not paid by Feb 1st. I tried going online to pay the bill but account was closed. A neighbor went over to the house and found the tank removed.So to reiterate, after spending $300 plus to fill the tank, they removed it a couple months later for a $114 bill. They didn't try to contact me by phone or email even though they have that information on file. They also have credit card and could have used it to pay the fee....but instead the stole the propane and removed the tank. I'm still not back in Virginia and won't be able to return for another couple months as i continue with the probate process in two other states......how is this customer service, especially after being a customer for so many years?The company needs to get with the modern era and use other means to contact their customers. They rely heavily on their phone system and emails, why can't they use the same means to contact their customers. By the way, they haven't responded to my inquiries.......and where is the $300 plus you stole in propane? I look forward to their response.They came highly recommended when i first became a customer many years ago. Something has changed during those years, customer service is NOT one of their strong points any longer!
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March 2024 by RADO BANKS
New Kent office has always been friendly and taken care of me. They are a great team!
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March 2024 by Terri Harris
Phillips Energy is a wonderful company to work with! They have great customer service all around
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March 2024 by Pitt Roane
Trusting did a excellent job. Very thorough.
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March 2024 by Mary Jo Bracken
Skilled & friendly tech.
Explained each question.
Was here on time.
Appreciate such a well runned company!
Thank you.
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March 2024 by Racheal White
We can always count off Philips Gas to keep us warm & our tummy’s full.
