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June 2025 by Theresa N.
This is such a great Walgreens location. The store is always clean, well-stocked, and the staff is friendly and helpful. My husband especially enjoys stopping here when we're in the area since he used to work here as a teenager, brings back good memories. The parking lot is easy to navigate and well-maintained. It’s a solid, reliable stop whenever we’re nearby.
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June 2025 by William Robidoux
Takes forever to get a prescription filled.
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June 2025 by Randy Jefferson
Gone out of business recently. No drug store anymore in building
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April 2025 by Michelle Cobb
No one ever answers phone in pharmacy. I've been harding for 2 days. They called me
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April 2025 by Dawn Allen-Bontrager
Shelves are never stocked. I ALWAYS have to have a second choice for ANYTHING I want.
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March 2025 by T McDon
Terrible place to get medicine. They never answer phone and now you have to wait till after 3pm to get pain meds. I’m definitely transferring from here
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February 2025 by Renee Soave
The pharmacy people here are very helpful and kind .
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February 2025 by Concerned Citizen
Walgreens Hayes - Krystal--a pharmacy tech at this location- was so helpful in helping me to acquire the prescription for Entresto for my mother who was not feeling well on the day we visited the pharmacy. Unfortunately, a Walgreens pharmacy tech in Williamsburg had entered incorrect information for the Novartis-provided ID number, PCN and Bin # we had provided which made it so my mother's medicine was rejected by Walgreens' system. I had to travel to Hayes-about 35 minutes away--that day to check on my car that was being repaired at a collision shop nearby and just so happened to call the Walgreens in Hayes where I got Krystal on the phone who was so very different than the pharmacy tech we had spoken to in Williamsburg. Krystal made sure that she entered the correct information for the 30 day trial for Entresto so that my mother would have at least some relief from the donut hole that she experiences each year because of Medicare. We were able to find out because of Krystal's thoroughness that the pharmacy tech near where we live in Williamsburg had entered the wrong information (which I am concerned he did on purpose) which made it so she was not able to get the medication when he inaccurately ran the Entresto information we had provided him. We're so glad that Walgreens had a thorough and patient and empathetic tech in Krystal as we spend hundreds and hundreds of dollars there each year and our insurers spend thousands. My mom is a retired employee for the state of Virginia (Norfolk) and former state college professor. I am a state employee, and my ex husband is a retired military and federal government worker. Thus, all of our insurance and the insurance for our children is all government insurance. It is not free insurance and all of our prescriptions are with Walgreens so if we had not had a more detail oriented and empathetic tech in Krystal who realized that there was an exception to being able to still have government insurance and still access the trial, we simply would not have been helped and would have had to pay $600. I suspected that the pharmacy tech in Williamsburg had entered the information incorrectly in order to prove a point that he was right at the expense of my mother's health (I had told him the manufacturer had guaranteed what they provided me would work after he had adamantly indicated it would not work.) I had handed him my phone where he could see the information clearly and was passively aggressive rude and tried to make it seem as if we were poor people who had government insurance by announcing multiple times pretty loudly that our government funded insurance was preventing us from qualifying for further assistance. Because of him, we had planned to move all of our prescriptions from Walgreens over to Walmart. The tech in Williamsburg was curt and did not seem as if he wanted to help my mother or me. Krystal did in minutes what it took me nearly an hour to try to get him to do unsuccessfully. When you get hard-working and accurate employees, companies should reward them and I hope that is what Walgreens does with Krystal. I do not know what work quality and customer service she provides all the time but for us she was absolutely excellent and made me wish she was in the Walgreens near me.
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December 2024 by Michael Irish
Very nice staff and they have everything you need for your medical needs.
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November 2024 by Amanda Barkley
These hours are incorrect. And need to be updated. Though they continue to change them. There is always a delay in prescriptions being filled. Despite being told a prescription is ready you arrive and it’s not. Long waits in line. Understaffed.
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November 2024 by Robert Glover
Never have my diabetes medication and then this morning after 3 day ordered other meds not ready as I head out of town for a week. Thanks no meds again…. Walmart looking to be next option
They did great till rite aide went under they can’t handle the demand
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August 2024 by Diana Weiland
Horrible experience with the pharmacy. Always told medicine is on a back order and they have no idea when it will be in. They have no compassion for people who need medicine to survive. Upon calling other pharmacy's the medicine is on backorder however if they order it then the medicine will come in. Not really up to have another heart attack because of lazy technicians. Guess I'll go back to my old pharmacy in williamsburg where the technicians are compassionate and will answer questions and assist in getting prescriptions.
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August 2024 by Tim Knight
Pharmacy is in shambles. We all work hard. We are all stressed out. So, that's no excuse. But the current group working the pharmacy is, by and large, cold, rude and downright vengeful to customers. And there's a new manager type who stands behind them and encourages them to be spiteful to customers. Prescriptions are not being filled even when ordered over a week in advance. Customers are being told literally to "wait until tomorrow for the truck to deliver them" over two days after the Doctor has phoned them in. This place has devolved into near ruin. If you get your meds when you go to pick them up, you are just plain lucky. It shouldn't be this way and never was until this past year.
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August 2024 by Kyle Mathieu
Can't get prescription filled despite having a receipt from my Doctor saying that the prescription was sent there. If your looking to get your prescription I suggest going elsewhere.
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July 2024 by E C
I understand the abundance of staff there seem to be scrambling to do their job. Each time I reorder my prescription days in advance and arrive for pickup I'm asked to come back in 15 minutes (when they aren't even busy) or they have to re-do the prescription and I come back another day. This is getting old
