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“UPDATE: I had to take the original review down because the system will not allow me to update.
After a bad customer service experience several weeks ago I posted a review here regarding that event.
Almost immediately the business reached out to me and restored my faith in being a consumer. Andy contacted me to apologize for the incident and inform me that he had spoken with his entire team about the importance of quality customer service. He invited me to come back and so he could personally assist me while in his store.
In a the days, where I have spent most of an afternoon on a telephone call or online attempting to return a defective item to an online retailer, it's a welcome change to communicate with a business that values the customers they serve. Andy was incredibly kind, professional, and modest. Having a business owner who genuinely cares about their customers and employees is a rare and valuable find in today's world, and he has shown me that he is working hard to run a respectful business.
Thank you, Andy Gordon, for being such a standup guy!”
“Guy helping me today really knew his stuff and made my trip fast and effective. No wasted time. He went right to what I needed and had me heading back to finish working on my truck.”
“It was one of the easiest body shop experiences I have ever had. The guys were friendly and laid back. My truck got fixed and turned out beautifully done. I'll take all my vehicles to AL's”
“I had to get a new tire due to a nail. I ordered it online, but I accidentally did the wrong size. Jovie helped me get it corrected and answered all my questions. He was a huge help and also let me know about other services that were offered at Walmart. I was very pleased with the price and the service I received from everyone. I plan on bringing my vehicle back for all my vehicle needs. Thank you so much!”
Auto Parts
Auto Parts
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Auto Parts
“Gloucester Toyota was very easy to work with in purchasing my new vehicle. We enjoyed working with Shaq, our salesperson and I’ve already recommended Gloucester Toyota to someone who was interested in in a RAV 4!”