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January 2024 by Tyler Green
Today, I came in for a routine oil change and tire rotation, utilizing my 10% discount. Here's some context: I purchased my car from them used in July. A month into ownership, I had to take it to Ford for a fuel leak, and later, to the Gloucester Toyota service center for a passenger tie rod issue that originated from their incorrect installation. They sold the car with a foggy passenger headlight, claiming it was normal when I requested service. During today's oil change, I mentioned the headlight issue to Holly, who insisted I pay for the service, despite them selling it to me in that condition. I ended up fixing it myself at home using new sealer.After having my car for about 40 minutes, they informed me that my lug nuts needed replacement, charging a significant fee. Strangely, my collision center, where I recently got my car back after an accident, had no tire issues. It seems Toyota should have noticed this before removing the tires, raising suspicions that they damaged them during the process. Additionally, they failed to perform the free tire rotation as promised.My overall experience was frustrating; I arrived at 8 am and left at 10:15, making me late for work due to their service team. Despite calling their manager, who seemed unhelpful and rude, I was transferred and now have to return on Monday to discuss the issues further. Notably, my rims were scratched, I was charged an exorbitant amount, and the poor customer service persists.
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January 2024 by mary shipko
I have been going to Gloucester Toyota since I moved here 5 years ago. Their service is very good, I only wait a normal amount of time about an hour for most services. They are courteous and helpful. I bought my last car there and have really enjoyed it.
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January 2024 by emnlysmom
Great experience working with Dave Rogers at Gloucester Toyota. He and the team made buying a vehicle and very easy process. Very satisfied and would recommend him to anyone looking to buy.
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December 2023 by Rosemary Meares
Excellent customer service. I highly recommend Holly if you need service on your vehicle. She is friendly, courteous, knowledgeable and aims to please her customers. I would highly recommend Gloucester Service Department. They are customer focused and will definitely take care of your vehicle.
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December 2023 by Tamekia Daniels
I had the best experience ever at Gloucester Toyota. Devin and Tony really took care of me and made sure I was getting the best deal and financing I could. I’ve never left a dealership feeling as happy and as quickly! Would go back over and over for all my car needs.
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December 2023 by Sandi Minard
From the moment we called them until the time we drove away with our new truck, everyone was Great! We appreciate Dave Roger, Bridget, Devin, Jeff and the GMs. All super professional but like working with family. We drove 4 hours one way to purchase from them and would not hesitate to make that drive to do business with them in the future. Keep up the good work Gloucester Toyota!
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December 2023 by Greyman
Gloucester Toyota was great. Very helpful, answered all questions and was very patient. I do not buy very many vehicles and they made the whole process painless. I would recommend them and will do business with them in the future.
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November 2023 by Lauren Blandino
Gloucester Toyota always makes sure my 2023 Toyota Camry is well taken care of. I came on in for my appointment to change my oil, rotate tires etc. I also received my state inspection. I expressed a concern about my steering column cover being loose. Outside of my regular appointment, the team found the hardware it needed and fixed it for me. I’m so appreciative! I appreciate the quality of customer service from the call to schedule me, the text to remind me, the pleasant people at the counter checking me in, and the skilled professionals doing the mechanical work. I feel so taken care of!
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November 2023 by Jeremy Shaarda
Great experience. I hate buying a new vehicle, but Gloucester Toyota made my experience pleasant and easy. Don, the salesman, was top notch, funny, and overall enjoyable. Will buy my next vehicle from them
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October 2023 by mary yram
I recently had the pleasure of purchasing a car from Gloucester Toyota. From the moment I walked into the showroom to the moment I drove off in my new vehicle, the entire process was smooth and enjoyable.One of the standout aspects of my experience with Gloucester Toyota was the exceptional customer service. David Rogers, the sales representative, was very friendly, knowledgeable, and eager to assist me in finding the perfect car for my needs. He took the time to answer all my questions and ensured I felt comfortable throughout the entire process.Even after the purchase, David Roger continued to provide excellent service. He followed up to ensure I was satisfied with my purchase and offered assistance with any additional questions or concerns I had.My experience with Gloucester Toyota was overwhelmingly positive. I would highly recommend them to anyone in the market for a new or used car.
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October 2023 by Connie McKee
What a GREAT experience! From beginning to end, Dave Rogers made my purchase an outstanding experience. We drove the car, and went over everything about the car, inside and out! All of the associates were so informative and friendly! I am very happy that I purchased a new car from Gloucester Toyota!!
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October 2023 by Vanessa Branch
My salesman, David Rogers, was the most pleasant and accommodating car salesman I've met in a very long time. And the manager was very friendly as well. I was approached as soon as I got out of my vehicle. Unlike other places where you just walk around lost until someone finally decides to come to you. And the whole process was easy and painless ? I drove an hour away from my home to get great customer service.
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October 2023 by Rindy Phillips
I love taking my Highlander to Gloucester Toyota. Everyone is so friendly and doesn't push you to buying a new vehicle. Everyone there makes you feel so comfortable. The service team is fast and does great work. I've never had any issues with my highlander.
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October 2023 by Joy Porter
We called and asked if they had a particular vehicle on their lot. They replied, "Yes" and asked if we were interested in coming to see it. We said yes( even though we were on our way to see another vehicle). Needless to say, we never made it to the other appointment and ended up leaving there with the vehicle. Don was our salesman and he was absolutely phenomenal. We would definitely recommend Gloucester Toyota and Don. It is a small dealership but they are extremely friendly and personable.
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October 2023 by Teresa Thrall
I had 2 vehicles that needed to be inspected this month. I was able to get them both done this week. There was no waiting. Staff was friendly. I have had inspections done here in the past and had same experience. Also many staff members have been there for years. Great place to go!
