Holiday Inn Express Gloucester offers guests a comfortable stay with a range of amenities. The hotel features a friendly staff, with many guests noting the welcoming and professional service at the front desk. Rooms are kept spotless, and the beds are praised for their comfort, especially the pillows. The complimentary breakfast has a good variety, although some guests feel it could be improved. However, there are several areas that need attention. The elevator is described as sketchy, with reports of malfunctioning doors and safety concerns. The outdoor pool has faced criticism for being closed during warm weather, which disappointed guests hoping to enjoy it. Additionally, some reviews mention that the reception staff is often away from the desk, causing delays. Despite these issues, many guests consider Holiday Inn Express Gloucester a nice and convenient place to stay, especially for families. Overall, it provides a decent experience, though improvements in service and facilities could enhance the visit.
Small glitch when the elevator broke but it was repaired right away.
July 2025
The elevator is sketchy. Our room was on the top floor so a lot of walking. Excellent breakfast options. The staff was friendly, especially Tina (housekeeper). A bit on the pricey side. Nice 5'6 pool
May 2025
It wasn't bad until the roaches started coming out when you turn the lights off
