Holiday Inn Express Gloucester offers guests a comfortable stay with a range of amenities. The hotel features a friendly staff, with many guests noting the welcoming and professional service at the front desk. Rooms are kept spotless, and the beds are praised for their comfort, especially the pillows. The complimentary breakfast has a good variety, although some guests feel it could be improved. However, there are several areas that need attention. The elevator is described as sketchy, with reports of malfunctioning doors and safety concerns. The outdoor pool has faced criticism for being closed during warm weather, which disappointed guests hoping to enjoy it. Additionally, some reviews mention that the reception staff is often away from the desk, causing delays. Despite these issues, many guests consider Holiday Inn Express Gloucester a nice and convenient place to stay, especially for families. Overall, it provides a decent experience, though improvements in service and facilities could enhance the visit.
Michael, the person who checked us in and the Hotel Manager who checked us out were very helpful and friendly. Virginia, who took care of the breakfast area, was accommodating and friendly. The food was good. Eggs, bacon, sausage, omelet, fresh cinnamon rolls and fruit. Just to name a few items. It felt like a home away... read full comment
April 2026
Room itself was adequete and reasonably clean. Common area cleanliness was questionable as the elevator and other areas were in need of deeper cleaning. Staffers, particularly breakfast attendant, were curt to the point of rudeness.
January 2026
Hotel has been renovated in recent years, and has been updated and kept up. Rooms could be cleaner, but a marked improvement from before.
