Ken Houtz Chevrolet Buick provides sales and service excellence for the Middle Peninsula and Northern Neck, operating since 1982. They offer new Chevrolet cars and trucks, quality pre-owned vehicles, sales, leasing, and genuine GM factory authorized service and parts. Their service, maintenance, and repair work covers all makes and models, and they are number one in tire sales in the area. Reviews consistently highlight a courteous, knowledgeable, and kind staff who are friendly and not pushy. The team works diligently with customers to get the best deal possible and provides excellent assistance, thoroughly answering all questions without pressure. The service department receives particular praise for outstanding work. Staff members are described as genuinely warm, attentive, and thoughtful, offering clear communication and updates to manage expectations and avoid surprises. They provide quality service at a fair price through factory trained technicians, often going above and beyond, such as providing rides for customers. The overall experience is frequently called awesome, welcoming, and stress-free, making customers feel like part of the family. Many state it is the best dealership experience they have ever had and express strong loyalty.
This was either the second or third vehicle my family has bought from you guys and it was a superb experience. There’s not many dealerships like this one and I appreciate the effort that went into making my purchase as smooth as possible.
May 2025
Excellent service start to finish- easy to schedule and complete on time/ great job!
May 2025
Great job. Dave the Service manager is incredible. He cares about his customers
