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November 2025 by ECR
This was either the second or third vehicle my family has bought from you guys and it was a superb experience. There’s not many dealerships like this one and I appreciate the effort that went into making my purchase as smooth as possible.
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September 2025 by Anna Bainter
Tina at Ken Houtz Chevrolet offers genuinely warm, attentive service. She’s consistently described as friendly and thoughtful—whether it’s clear communication about timelines, managing expectations, or just making you feel like part of the family. Some even mention her homemade treats as a nice personal touch. All in all, she seems to make visits feel welcoming and stress-free!
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August 2025 by Donald Tellock
did a good job
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July 2025 by Dave Schiller
Tina is my service manager. She is all about customer service. Not only does she provide you the necessary details of what and when things will be done, but she also keeps me updated if and when things change before she reaches the originally planned completion time. So, there are no surprises. She also has a great personality and makes you feel like you're a part of the family. And her brownies and really good! You've got an ace in her!
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May 2025 by Mark Schmink
Excellent service start to finish- easy to schedule and complete on time/ great job!
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May 2025 by David Jackson
Great job. Dave the Service manager is incredible. He cares about his customers
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April 2025 by Scott S
My truck almost left me stranded on the highway. I got it to Casey Chevy in Newport News and they told me they couldn't even look at it for 3-4 days. I then called my preferred service dealer Ken Houtz where I've been going for almost 10 years and Mark said if I could get it to him, he'd have it looked at by the end of the day so that's what I did. I then was having trouble getting a ride home and Dave was so awesome and gave me ride home. Before I was able to leave the dealership Tyler had already looked at my truck and gave me recommendations in which I said go ahead. Friday, they had my truck back in service. Outstanding work by the Ken Houtz Service team. I will no longer even try to go anywhere else. Thank you very much to Ken Houtz Chevrolet!! -Scott
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August 2024 by Evie M
Hannah J was very knowledgeable and helped us with cool features. Very professional.
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August 2024 by Sheri Shealy
Every member of the staff was courteous, knowledgeable, and kind. We appreciated Tony our Salesman. He provided excellent assistance in answering all of our questions and gave us all the information we wanted, never pushing anything on us that we did not want. He went to pick up our car, and called us when it was there and ready to be picked up. He thouroughly showed us how to set up and use every part our vehicle, before we drove off the car lot. Ella listened to all of our requests and worked dilegently and aggressively to find us the right vehicle and finance company, for us. The overall service was excellent.
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August 2024 by Gary Newton
Best Experience at a dealership that I have ever had. Friendly great staff that are not pushy. Work with you to get the best deal possible. Paperwork took less then 30 mins. Overall awesome experience.
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July 2024 by Peggy Murphy
Always first rate
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July 2024 by Allison Ballard
I can't speak highly enough about that great staff at Ken Houtz! Kind, courteous, ON TIME, and really make me feel more than a customer. They really do go over and beyond! I am so glad we made the decision to buy from Ken Houtz. Lifetime FAN! Keep up the great work and don't ever change the customer service! Thank you so much!
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June 2024 by Wayne Enterkin
Brought my 2021 3500HD in for tailgate recall, only to learn there is no current fix, other than completely disabling the functionality of tailgate, rendering truck unusable as a truck. This, in of itself not necessarily fault of dealer, but I would have appreciated this info before driving an hour each way. While there, asked about automatic transmission service, and was quoted appropriately $450, which is significant, but I was willing to go with to prevent having to do it myself. My service writer was immediately chastised by another writer, and told it was at least $800. After politely declining, i obtained the official GM service procedures manual, which calls for 2.4 hours and approximately $220 in parts and consumables. At $155/hour labor rate and wholesale cost of supplies, the maximum this service should have been is ~$600. Don’t let yourself get ripped off by service departments.
Follow-up: apparently, this dealership does not receive, or read, official GM service bulletins. A quick search finds that GM has sent Customer Satisfaction Program number N232426401 to all dealerships, outlining the resolution for the tailgate safety issue. Great job guys.
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June 2024 by Shelly C
Went to get oil changed and it was a great experience was great at when I walked out and I'm prepared told me everything that was going to happen and I was in and out hello time great great service.
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May 2024 by Lantz Mearkle
Excellent dealership. I bought a used pickup. Little pricy but service made up for the difference. Tony explained operation very well. Ella is always a pleasure to deal with. This is my 3rd vehicle bought from this dealer
