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July 2025 by Pocket Cents
UPDATE: I had to take the original review down because the system will not allow me to update.
After a bad customer service experience several weeks ago I posted a review here regarding that event.
Almost immediately the business reached out to me and restored my faith in being a consumer. Andy contacted me to apologize for the incident and inform me that he had spoken with his entire team about the importance of quality customer service. He invited me to come back and so he could personally assist me while in his store.
In a the days, where I have spent most of an afternoon on a telephone call or online attempting to return a defective item to an online retailer, it's a welcome change to communicate with a business that values the customers they serve. Andy was incredibly kind, professional, and modest. Having a business owner who genuinely cares about their customers and employees is a rare and valuable find in today's world, and he has shown me that he is working hard to run a respectful business.
Thank you, Andy Gordon, for being such a standup guy!
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July 2025 by John McMichael
Very helpful & courteous, I was on my motorcycle and they let me wait out the rain. Thanks
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June 2025 by Neb Nedrog
Always an exciting experience dealing with this NAPA. They have stellar levels of automotive parts expertise combined with enthusiastic delivery drivers. Whether it's Mike (Peaches!!!), Dan ( King Nerd), David ( Prince Nerd), or Tori (coming in clutch with last minute parts on her own time) we get the job done because of y'all. Andy is like the Wizard of Oz behind the curtain, pulling levers and knobs, making magic happen. We have good times and bad times but the job still gets done, and we appreciate all of you. Parts acquisition in any shop or store is a challenge, and most people are stressed on either end of the rope, and sometimes you just don't have the energy to pull. Keep on keeping on, you are all appreciated, sorry I can't remember everyone's name.
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January 2024 by Annette Quinn
Tried to get me to but a more expensive brand. Nope. Ain't stoopid.
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December 2023 by Wayne Webb
Nice guy, nice shop
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October 2023 by michael bombard
With our car being so new, it was hard to find the right oil filter without going to the dealer, as always she was able to ind what I need, I only use the Gloucester courthouse napa
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September 2023 by Beverly Sydenstricker
Great customer service
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August 2023 by Michael Keller
Good people. Good parts.
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August 2023 by MJ Milks
Nice staff
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April 2023 by T life
Always super helpful and understanding of your problems.
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March 2023 by Jennifer Martin
Very helpful and knowledgeable folks.
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January 2023 by Shawn Cunha
Great place very good customer care
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December 2022 by Bill S
Outstanding customer service and knowledge of their products! Explained the pros of each wiper blade selection and even allowed me the courtesy of washing my hands after I installed them. Their bathroom was over the top for an automotive parts store.
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December 2022 by Michael Sheffield
My son needed plugs and boots for his Sonic. The salesperson was super helpful, steering him towards good products but away from the needlessly expensive ones and answering all of his questions with a smile. Great experience.
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December 2022 by Stevie G.
Had what needed when I needed it. All others in my area had to order it in When I need a repair, I need it now not in a week.
