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July 2025 by Linda Randall
NO Stars! Husband just returned from Zion Xroad store. Absolutely NO service! He needed a lookup for cross referencing a part. FIVE employees at service desk, none offered anything except to call dept employee from another area who was busy with another customer. Waited 10 minutes for same guy then left store to never return. Can't wait to spend my money anywhere else.
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July 2025 by Terry O
Average
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June 2025 by Nelson Conner
Horrible. Tried to get assistance by pushing the help button,asking someone to call over intercom, wife called customer service ,finally I walked to the customer service desk and asked for a manager. Finally help came just before the manager got there. People need to understand don't do your job don't keep your job don't get paid. Home Depot may get my business next time. Have spent over 1500 dollars last two trips there. Had a similar issue getting help last trip at a different Lowe's. The place needs to change there name to LOWS.
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June 2025 by Javier Eufragio
Attention, Service and Quality
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August 2024 by JW
Always have what I need, pro desk will get you squared away!!
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August 2024 by Andrew Campbell
Tayshaun did a great job assisting me at Lowe’s! Thanks! I’m
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July 2024 by Paul McKinley
We spend a lot of time - and money - here. First name basis with many staff.
Often difficult to find a proper cart, or navigate the aisles due to carts being loaded up and parked in the aisles with either online orders or stock waiting to be shelved.
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July 2024 by Acoustic Analyst
No matter what the project, I can usually find what I need at Lowes!
I wish their Military discount applied to construction materials because I have a gazillion projects that use them!!! If this is due to bulk purchases by veterans, maybe limit the discount each month or capped at a dollar amount on a annual basis.
The pic is my current project and yes, I'm building this single-handedly?
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July 2024 by Kacy Ray
It's well-kept and the staff are helpful. Thanks.
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July 2024 by Paula
Big shout out to store manager James Bakter. My husband purchased (on line) a Bosch dish washer. He did not order the electrical box because he thought he was just switching out one Bosch for another. We were having an issue with our on line order so I called to speak to the manager and he looked at my order and noticed my husband did not order the electric box. He told me I should purchase it because our existing machine could not be hard wired like this new one needed to be. James said it was better to be on the safe side to have it in case we needed it. Boy was he right! My husband installed the dishwasher on July 4 and we live far from Lowes and it was needed. Funny thing is I told my husband I ordered the electric box and he said I did not. I called Lowes back and when James answered I handle the phone to my husband and James said “yes your wife ordered it”. Thank you James. PS next time I am paying for installation.
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July 2024 by W H
Very disappointed in Lowe’s and their policy on cutting wood. I totally understand and support having a cut limit to avoid customers using them to cut out their entire project. A 2 cut limit seems reasonable as it provides a limit while also enough cuts to ensure the wood can fit in smaller vehicles. However, limiting that to 2 cuts per customer is ridiculous. I needed 7 sheets of 3/4 veneer cut down twice to be able to fit in my vehicle. However I was told it’s 2 cuts per customer no matter how much wood is purchased. Seems like a poorly thought out policy.
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July 2024 by Nina A
Peter ( who was managing costumer service) was absolutely unprofessional… I had a terrible experience trying to return an item I bought that was sold to me without all the parts. Peter refused to make it right and on top of that was extremely sarcastic in his responses to my questions and concerns. After this experience I don’t even want to give Lowe’s me business.
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July 2024 by K Wright
I purchased a fan from Lowe’s ( Zion Crossroads,Louisa County VA) this week. I had it installed only to find out the remote was missing from the box. Without a remote, the fan will NOT operate. I went to Lowe’s with the box and my receipt (I explained the incomplete materials) and asked (Yolanda) them to retrieve a remote from another fan box in the store. Peter absolutely would not (refused) to get me a remote. He insisted I had to have the fan uninstalled, then box it and bring it back to Lowe’s in the box in order to get a fan “with” a remote.
I told Peter, I’ll buy another fan and get the remote and return the fan assembled neatly in the box. So, I bought another fan and got the remote then tried to return the fan, in the box just as Peter explained the process had to be done and he refused to accept my return because I didn’t run home first to uninstall the exact same fan. It’s 100 degrees today folks and I explained that to Peter( the Manager). Time and time again Lowes has displayed horrific customer service. Are you seriously telling me you could care less that your customer paid you in full for a product you sold me as 100% complete that it’s okay to misrepresent your products and it’s my problem now to perform like a dog to your store managers expectation. I was 100% honest with Yolanda and Peter and this is your idea of serving you customers? Why is it that Lowe’s can sell me a product representing it as 100% but I only receive 90%. Without the other 10% my purchased product doesn’t work and I got duped, not once but twice. Then Peter tells me he won’t accept my return, I’m expected to do the leg work of contacting the manufacturer as a paying customer to get the rest of the components that are marked as included on the box. Lowe’s, I have spent well over 100k with you! This is not the first or even 10th time your associates have missed the mark. Yes, I have a video with the entire conversation. I have a picture of your associate, and receipts to verify my truth. Folks, why can’t Lowe’s respond personally to their “valued” customer s? It’s always an automated apology asking the customer to reach out to them. When the customer has reached the point of writing a negative review, don’t you think the customer has already exhausted their efforts and time to resolve an issue they’re having? The last thing a customer wants to do is extend their efforts on behalf of Lowe’s ( once the unresolved issue has escalated to this level) when Lowe’s management has asserted themselves in an egotistical power trip, causing the customer unnecessary aggravation, time, expense in trips and installation fees, energy, effort to reach resolve in the first place.
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July 2024 by jami ours
I just think if you have handicapped customers, you should have handicapped carts available. I spend too much money in this store to not be able to have handicapped accessible accommodations.
And of course you can never talk to a manager. They don’t respond. So I will sit here outside in 100 degree weather and wait for my daughter. But I will not spend a penny. I will take my business where handicapped people are welcome
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June 2024 by Jody Jenkins
Chastity patiently solved a problem I had with placing an order. Despite it being near closing time, she assisted other customers too in the same manner. She's truly an example of outstanding customer service.
