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November 2023 by Peter Dolan
Fast, efficient, cheap!Wife’s vehicle had a bad tire leak.Turned it in!Before I could get home was told to return. It was done.Huge U shaped nail removed and patched!$25.Beat that quickness and price anywhere else!!!!!Service: Tires
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October 2023 by Brad Hickey
Do not make the mistake of bringing a vehicle here to be inspected.I can't speak to their workmanship, but to describe their inspections as "overzealous" would be putting it lightly. I HIGHLY encourage you to read other reviews that note this kind of behavior as there are many. Their front desk staff are very kind, and easy to talk to from my experience.Safety elements of a vehicle are important to have maintained and repaired, I fully understand that. However, this place has a reputation for finding one or two completely valid reasons (not arguing this at all) for failure and then hunting for multiple other items to "fail" in separate inspection categories. I hadn't really put much thought to the reviews that noted this kind of behavior and wrote it off as people just complaining that their car had to be repaired.After reviewing the failed categories on my vehicle today, I was surprised to see some of the failure reasons. One of the more interesting notes listed that the tie-rod end needed replacement, which is surprising considering it had been replaced 6 months prior and had been validated by other shops before taking it here. The only thing it even has on it is some surface rust on non-painted areas which is completely expected. Picture of the tie-rod in question is attached.Service: Vehicle Inspection
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October 2023 by Wendy M
I usually go to Graftix for my inspection but I’ve been turned away so many times due to the lines that I decided to go here instead. It was easier as they have a parking system they use with numbers for your turn. You have the option to wait or leave the vehicle. I was able to get it back that morning. The gentleman here were professional and nice to do business with. Old school feel and you could tell by watching their interactions that they get the job done and aren’t scheming people. I liked my experience and plan to return here next year again.
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September 2023 by Caylon Madison
Service was awesome. I installed a leveling kit and needed an alignment. They did the alignment and relearned my TPS. I always recommend Western Auto.
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September 2023 by Valerie Ramirez
Customer service was on point and prices are more than reasonable.Highly recommend!
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September 2023 by Leonora Reiley
We’ve been taking our car here for 30 years along with half of the rest of Yorktown. Great family-owned business. You never have to worry about being sold unnecessary repairs. Get those inspections in early in the month!Services: Steering & suspension repair
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August 2023 by Tina Hamm
It took a little time, but they kept in communication and didn't wonderful job of fixing the old blazer. The price to fix it was FAR better than I've experienced. Professional, kind, and their mechanic knows what he's doing.
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August 2023 by David McCalister
These guys have outstanding integrity! I highly recommend using them if you’re in the Newport News area.Being in the military, one of the harder things to find is an honest mechanic. We used a different shop in Newport News when we initially arrived. After watching that shop charge us over $200 for troubleshooting we’d told them had already been done and quoting us an additional $800+ to figure out what the issue was, we started using Western Auto. They fixed the same issue in under an hour for around $100.Best shop in the area and honest.
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June 2023 by Cynthia Roberts
This place is a best-kept secret! From start to finish, by far, one of the best experiences I've had in a long time. Thank you, Brandon and Jason, for your integrity, efficiency, friendliness, and professionalism! Keep up the excellent work!
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June 2023 by Michael P.
I went in on a Friday to see when I could drop off my truck to get some work done and I was told to bring it in Tuesday, so I made a drop box Monday night so they could have it first thing Tuesday morning. I called back in Tuesday at 4:30 to get an update and was told they couldn't look at it till possibly Wednesday if not Thursday and if I didn't want to wait they could leave the keys in it and I could pick it up. Today is Thursday and I went in to get and up date and I got the same run around that they have BIG JOBS and they can't look at it till tomorrow no later then Saturday. I guess they don't care about new business or "small jobs".
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April 2023 by Jessica Rivera
We were able to get our travel trailer in on a Saturday and inspected the same day. They also were able to replace our brake controller that unfortunately broke on the way over there. It can be hard to get a travel trailer inspected on such short notice. The RV stores are booking months out. We'll definitely be coming back!
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April 2023 by Rich Rivera
First time going to Western Auto, I was very pleased with the customer service and the serves I had done . I had a state inspection done on my travel trailer and anew brake controller added since mine stopped working on the way there.. Fair pricing, will use this place for other services in the future.Services: Vehicle Inspection
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April 2023 by William Johnston
Zero communication skills,Rude,and had my vehicle for almost two weeks with no work performed.I was told they'd start on it in a matter of days.
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March 2023 by Kim Delaney
Best place for a state inspection. Employees were extremely friendly.
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December 2022 by Asa Okinawa
Good work, great prices, and no BS. Can't ask for more in an auto shop.