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August 2023 by Bradley L
I had banked with BB&T for many years and had a terrific relationship with the branch managers. Since the merger and rebranding as Truist, services have been curtailed and/or eliminated, fees increased and customer service is horrible, with limited staff and inoperable atm machines and drive throughs. I’ve experienced this at several locations, and the poor reviews confirm it. We are moving both our business and personal accounts to Chase bank as many of our associates have recommended. We’ve been patient waiting for this bank to get things right but we see things only moving in the wrong direction. I’m a very disappointed “customer”.
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December 2022 by Nancy Heisel
No one returns phone calls. I've left 3 messages and sent an email to the branch manager and no response in over 2 weeks.
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December 2021 by Priya Meka
The worst customer service. The manager, Chi & bank teller, Lida should be sent to classes to learn how to service their customers.
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June 2019 by Kathie Gottwald
All the staff I have encountered at this location have been very nice and helpful!
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December 2017 by JoAnn Rohmann
The staff are very nice and very helpful. I don't know what the other reviewer is talking about. Mohammed is very nice. I can't imagine a scenario where he would even raise his voice, much less "yell" at someone.
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March 2017 by Katheryn W
Teller Muhammad was EXTREMELY rude to me as a woman when I ordered an exchange. Mysteriously disconnected my call the first time and was yelling (unnecessary) orders to me when I called back. On a separate failed experience with this branch - did two international wire transfers, both of which left the recipients with the wrong amount. In contrast - with Bank of America I have never had a problem with this.
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January 2017 by Kathie G.
I have been going to Suntrust at the Great Falls location for the past 5 months and have been very pleased with the service and assistance I have received there. They have gone over and beyond, in my opinion, to help me get things settled with my mother's finances and cannot be compared to the pathetic and poor service I received at a Maryland location. Good job!!!!
