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September 2023 by Lovely J.
I normally love going to BJ's but tonight I had a very traumatic experience. I went to purchase items for dinner so after I got home, my meatloaf mix smelled like it was sour and my sweet Italian sausage was old as well.I have never gotten old meat from BJ's before but now I will be very cautious.
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June 2023 by David Etwaroo
It is one of the best places to purchase gas.
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June 2023 by Kenneth Young
Gas prices a normally lower here at BJ's
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November 2022 by Judy J.
Best gas prices in town with the credit card. I always go to buy toilet paper, paper towels and Nova Salmon.
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November 2022 by Chris D.
The tire service center was filled with the most incompetent tire people I've met in my entire life. I've worked at a tire shop and have been to many tire shops in my 25 years of driving. First, sold me tires that were discontinued because the guy said they didn't have the updated ones I wanted. Only to get a call an hour later saying they did in fact have them for me to come get a refund (cc so you know that's a few business days) and purchase the ones I originally wanted because they were in stock. Second, they had a whole issue because they couldn't figure how to use a half size bigger socket to get lug nuts off so I had to let them borrow mine (which conveniently was forgotten to give back until I asked for). Third, didn't put my custom valve stem caps back on that I had to ask for back. Forth, they decided to change out my tire pressure sensors for regular valve stems. I can only assume because they broke them on dismount of the tire due to lack of training on how to recognize tire pressure sensors vs standard valve stems. Fifth, the balance was clearly not done right and I had to take it somewhere else to get all four tires rebalanced because I have zero trust in their competency. Would not recommend this Hampton BJ's tire service to anyone. I never went in the store, but I'm sure it's nice.
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August 2022 by J LECKEY
I love the gas prices just take the location of this BJ's gas station is always crowded and the people don't know how to just pull in the pump goes on both sides people and there's nobody in there to regulate that lines are always long out into the street.
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April 2022 by Tae Twizzle Hunt
Good gas prices. Love it.
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April 2022 by Jessie Taliaferro
I go there all the time. I like to buy things in big quantities and break them down
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April 2022 by Rhonda Jeanne Kestin
They always have either the cheapest gas, or close to the least expensive gas. The car lines are usually pretty long, and you're NOT ALLOWED to enter the pumps whatever way makes fueling the easiest, so these are 2 drawbacks.
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March 2022 by Michael B.
This is a copy of an email I sent BJ's customer care. They said they stand by their service guarantee, and would make this right. What did I get in response? They thanked me for being a loyal BJ's member. This place is nothing but unprofessional racists. I hope someone takes the time to read this and make an informed decision to spend there hard earned money somewhere else that cares about each of you as their means to a living, and not just the ones that look a preferential way.Hello,I regret having to write this email. I have waited 3 days since the experience, because I wanted to reflect and ensure that I wasn't reacting in the heat of the moment. Unfortunately after 3 days, I feel that this is still relevant to report.For some context of where I'm coming from, I am in charge of operations and quality assurance for a company's customer facing employees totaling roughly 200. I feel that this makes me perhaps not an expert, but at the very least someone that can recognize good customer service when I see it, as well as bad.This complaint concerns your employee named Nina (so she said. I can provide a description if necessary) at the Hampton, VA location:2000 Power Plant Pkwy, Hampton, VA 23666In 2019 I allowed my BJ's membership expire for reasons unrelated to any negative experience with your company or services. Recently my wife and I decided it would be a good idea to renew our membership using one of the membership coupons that your company mails us on a weekly basis.This last Sunday, March 13, 2022, we visited your Hampton, VA location to do just that on our way out of town for a day trip.The employee working at the service desk was busy with another couple, and so one of your employees named Nina decided to take care of us so we wouldn't have to wait. That is the end of our good experience. From the very start, Nina was extremely condescending. I made it completely clear what we were there for, and she got very irritable and treated us like an inconvenience when we had very basic questions concerning the questions she was asking us. It turns out that she was trying to upsell us on the membership we were specifically asking for, the offer on the coupon. When I confronted Nina about the tone she was using with us, instead of apologizing and trying to deescalate the situation, she became argumentative and combative with us. I have experienced plenty of good, bad and ugly customer service representatives. People have bad days and I understand that, but never have I had someone double down on their poor treatment of a customer like Nina. I don't know what position this woman holds, but please escalate this to relevant parties within BJ's corporate, and at the very least put her in a position where she does not interact with your customers. You don't need to worry about this customer, because I will be taking my business elsewhere.Something else to add to this already awful situation is that my wife is of Asian descent. She has NEVER said this to me before, but she said that she felt like this woman was treating us differently because of her race. I didn't particularly notice anything unusual, but I'm also not attuned to these things. Perhaps Nina could benefit from some unconscious bias training.I will be sharing my experience whenever and wherever possible. I believe that my neighbors deserve to know what kind of treatment they should expect when visiting this location, and BJ's in general. It seems like the pandemic has really caused issues with your staff.
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December 2021 by Rhonda Kestin
Great prices!
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September 2021 by Jeff G.
If you need tires on your vehicle don't bother going here. They have beyond bad customer service. I made the mistake of buying tires here and they charge you a 20.00 per tire road hazard fee. Which would be fine with me if they actually provided some sort of road hazard service. One of my new tires started leaking air so I ran by there not expecting miracles but hoping to have it looked at by the next day anyways. They told me they were busy and might get around to in two days but don't think so then either. This dude talked to me like they care less about the after care portion. Now I have to take it to Walmart to get looked at. The place where I should of bought tires. Plus to make matters worse, zero people answer the phone at bjs when you call. All they really have is a bunch of lemons
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July 2021 by Larry Le
I went inside and bought a high octane item to get 10 cents off my gas per gallon like all of their advertisements said and guess what i didn’t get 10cents off per gallon. The Norfolk one near my house is a lot better and parking here trash
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May 2021 by Bonnie P.
Disappointed. Joined so I could buy some outside chairs that I saw online, but in person, they were not a great quality. Looked around the store, but didn't buy anything ... will come again and see if they can compare to Sam's and Costco.
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March 2021 by Johnnie L. Rodgers
Gas prices normal like everybody else
