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November 2023 by Mikala Dean
Megan and Jenny were great keeping in contact with me through the whole process. They made everything so easy and my car looked amazing in the end. They even cleaned the inside and outside before I picked it up.
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November 2023 by Patricia Link
This was the first time I heard of this company. They detailed how the repair would be evaluated and once done they would contact me with an estimate of time needed. Once they nailed down the completion date they kept me informed of the progress each step of the way.Once I got the call it was ready I couldn’t even tell I had been hit. It looks stunningly beautiful. Then they even detailed the car. It was cleaner than when I took it in. That was above and beyond and such a nice surprise.But service does not stop here. If there is ever an issue with their repair they fix it, though I inspected it and it is impossible to see how anything could happen. It is rock solid and perfect in every way.I am glad I chose this company to do my repairs.Service: Painting
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September 2023 by mark P
I have to say I have not been too impressed by the auto service industry here in Virginia. But the ladies at Caliber on Thomas are amazing. Workmanship is impeccable. On top of that they got it done a week and half earlier then they quoted.
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September 2023 by Melissa Campbell
They had my vehicle for 2months got it back and the runner lights flashes non stop while lights are on which made car fail inspection. Instead of them admitting fault on their end they told me it's a recall on the lights but these lights were fine before the accident. Insurance paid now they don't want to fix everyone playing blame game just fix my car it just turned 1 year old this July so just fix you're mistake.Services: Steering & suspension repair
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September 2023 by Eryk Bilicki
Very kind and courteous staff from beginning to end. Very thoughtful and careful with my vehicle, which came back looking immaculate! I'd go back here in a heartbeat.Service: Painting
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August 2023 by Gerelle Jones
Caliber Collision exceeded my expectations for the repair needed on my truck bumper and tail lights.They were patient and polite considering I had to reschedule quite a few times and I found the text updates regarding the progress of my vehicle repair very helpful.I believe the representatives that assisted me were Sarah and her manager Jenny.I finally have my truck looking as it did when I first bought it. Thanks Caliber Collision!
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July 2023 by Young Rell
One of the most professional collision shops in the area. I won’t take my vehicles anywhere else. This is my second time using their services and they never disappoint.Service: Body & Trim
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July 2023 by Ramona Benson
I worked with the Thomas Street location in Hampton, VA and their customer service was amazing. I had to reschedule my original appointment and they got me in as soon as they could which was a week out. They informed me every step of the way. They work with the rental car company to make it a seamless process for you. My overall experience was very pleasant. I recommend using Caliber Collision you will not be disappointed.
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June 2023 by Jody Smith
Everyone with Caliber were professional, helpful and informative. They did a great job!Service: Body & Trim
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May 2023 by Quinn Williams
Very pleasant experience. Fixed my vehicle and I have no complaints.
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April 2023 by Marco Guidi
I think that overall the job was done adequately, however given the total cost of the repairs, over 5,000$, and the time the car was in the shop they couple have buffed out a couple blemishes, it would have taken a couple hours of their time and they would have delivered a vehicle that is much better than how it entered their shop. I have not had body work done since 2009 (luckily) so I am certainly not an expert on the subject a small fix would have gone a long way.Service: Body & Trim
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April 2023 by Petrina Keller
Caliber Collision did a great job on our repairs and I would definitely use them again!!Service: Body & Trim
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December 2022 by Mike Walck
My past experiences have been a FIVE STAR EXPERIENCE.I have had repair and cosmetic work performed/completed on/for my Audi's before with superb quality and results.I wanted to have them perform a bit of cosmetic work on my 2019.I went to them, and they informed they do not accept cash/credit cards as payment now.They will ONLY accept WORK for an INSURANCE COMPANY.VERY DISAPPOINTED in not accepting cash for repair work..Maybe there is more money in/with/for insurance claims(?).Now I have to find a REPUTABLE and RELIABLE body shop that I feel I can TRUST for automotive body repairs/repairs.
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December 2022 by Volkan Mukus
Thanks all the people that helped us for the repairing the car they did a great job for fixing and painting… mellisa was updating me with all the information they had about my car thanks again for the responsibility guys great job.Services: Electrical
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November 2022 by Its Kayden
FIRST TIME DOING SERVICE WITH [CALIBER COLLISION] MEL[SSA CARR..... WAS VERY PROFESSIONAL VERY NICE LADY THE RECEPTIONIST VERY NICE EVEN THE INSIDE WAS SO CLEAN SMELL SO GOOD....I WILL RECOMMEND MY FAMILY AND FRIENDS EXCELLENT CUSTOMER SERVICE...Service: Body & Trim
