GameStop is a home base for gamers, offering new and used video games, consoles, controllers, and accessories for all major systems including retro gaming. It also carries trading cards and a wide variety of gaming, anime, and pop culture merchandise like collectibles, apparel, and board games. Customers can sell or trade their old items for cash or store credit. The staff are frequently described as friendly, pleasant, and very knowledgeable. They take time to help customers without making them feel rushed, offering solutions for technical issues and expert advice on games and upcoming releases. Employees often go out of their way to ensure customers leave happy with what they came for. This helpful service, combined with the store's protection plans and broad selection, creates a positive experience that makes customers plan to return.