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November 2025 by Gary Hicks
Took my truck there a few weeks ago because check engine light was on. After not hearing anything all day I called to check on it. Left message with Ms Pale. No return call. I tried again and hour later and no answer at all. I tried again 30 mins later and got the answering service and she tried for 10 mins and got back on the line to tell me no one answered. About 15 minutes later David in service called and said they were doing the diagnostic on my truck then and he would call me back. Call back in 20 minutes and said they have never pulled my truck in the shop yet, so I asked him why he lied to me and he acted like it was no big deal.He told me to pick it up and bring it back on Monday, I ask what was wrong with Saturday, his response wa we only have 2 techs on Saturday. I got mad and told him I was coming to get my truck and take it somewhere else, his response was no problem. No apology for lying to me at all. I got to the dealership to get my truck and all David had to say was smile at me and say no problem again. No apology for how I was treated, worst attitude ever. I go to sales department and talk to one of the managers and inform him I would never buy another vehicle from there again. AFTER BUYING 15 VEHICLES OVER THE YEARS. He tried to help me and contact the sales manager, but no contact on his part. About an hour later I got a call from David and told me to come and get a vehicle to drive and I told him I was done with the dealership and once again his response, no problem. The sales team from the management to the salesman have always treated me good and been nothing but professional. I have had problems with the service team the last 3 times. The service manger should know the actions of his employees reflects on his leadership and ultimately the dealership. The least I thought would happen would be the service manager would call and follow up with me on what happened and try to make it right. Its a shame to see the sales side of the dealership be punished for what the service side does.
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November 2025 by alexa powers
Scheduled an oil change for 8:45am, did not receive a call saying my car was done until almost 2pm. It took 5 hours to do an oil change and when I asked the man if that was normal, he had the nerve to say yes. Clearly won’t ever be coming here again.
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November 2025 by Seriah Rihanna
I’ve never had a bad experience with the staff here. Shortly after buying my car, I had a few issues (manufacturer error), and they immediately took care of everything. From setting me up with a rental to getting the parts and repairs done quickly, they made sure I was always taken care of. Whenever I come in for routine service, the wait is never long, and the team is always professional and friendly.
My two service advisors, Mr. Mike and Ms. Kelly, have been amazing! I recently made a mistake about where I could get my car serviced, and Ms. Kelly went out of her way to help explain my situation to the manager and get it sorted out. Truly outstanding!
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November 2025 by Aaron Cheeseboro
While service remains quality, I am disappointed in the changes recently made to the forever oil change policies. As a faithful customer who only uses Chevrolet First Team for all my repair needs, I was disappointed when I was told that declining a $39.00 tire rotation would basically void the perks of providing advertisements while displaying the First Team decal on my vehicle. Annually, I spend on average $500 in maintenance and repairs and to know that a policy change would affect my continued business was disheartening. While I had been looking to potentially purchase another vehicle from First Team Hampton this has greatly impacted my decision.
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November 2025 by Angel Field “Farmer Joyce Beggs” Heirloom Tomatoes
Good, with Great Honor, Amen!!
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November 2025 by Dawn Chandonnet
Mike is great! Great customer service, explains everything clearly and patiently.
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October 2025 by Bill Newton
Kelly went WELL ABOVE EXPECTATIONS! She recognized that our vehicle was actually under powertrain warranty which I'd forgotten, and kept us informed of our repair status throughout the entire process. Exceeded all expectations!
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October 2025 by Pamela ZdraveckyUsher
I am always pleased with the teams at Hampton Chevrolet. The work performed on my Chevrolet Blazer is always done accurately and on time! Thank you!
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September 2025 by Ian Thompson
I lve in Norfolk but will drive that tunnel both ways because their service is top notch, always professional, always pleasant and listens to you
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September 2025 by Louise Floyd
Roy was pleasant and professional Good Customer Service 👍
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September 2025 by Clarence Friend
As usual, Service Manager Kelly W. Pale and the Blue Team provided wonderful service! Service Manager Kelly W. Pale was kind and professional. Plus, Mile Wiggins, the GM certified technician, sent me a very detailed video, summarizing my vehicle's condition. Finally, the Wi-Fi signal in the lounge was strong, so I was able to enjoy my laptop while waiting.
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September 2025 by Beverly Smith
I’ve bought two vehicles from this dealership. I’ve always received friendly and fast service.
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August 2025 by Judi Lasorella
Had to be towed to this Chevy dealership and as pleasantly surprised at the kindness and service. Abdul Motan was a great help and offered encouraging words ..Our ordeal was stressful time but made better by his help.
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August 2025 by John
Mike Bunch and his service team always do an outstanding job with servicing our Chevrolet Captiva Sport. They are knowledgeable, trustworthy, and friendly. I am confident in them to do a thorough job each time I take our car in for service.
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August 2025 by Michelle Demming-Allen
I had a very parculiar situation that got resolved by the unique attention that Raymond Mattox gave to my case. He not only listened, he also assisted me in getting my Equinox towed from my house to his shop while I was away on a business trip. I am super grateful to him and his team. I am sold to Hampton Chevrolet services location.
