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March 2024 by Franklin West
This place screwed up my taxes so hard, first of all my tax pro Frances Klovstad couldn't put my tax info in right so my direct deposit didn't go through !!!!! Then when I finally got my 1 of my checks from H&B block and had alot of trouble trying to deposit it at the bank, when I went in and asked for help or to reinstate the check they couldn't even give me any information on what was going to happen next!!!! They basically told me that there boss wasn't there and that they couldn't do anything I've waited for the past few days to hear nothing from them and when I called concerned today they brushed me off bc they had another client in the office this is the worst customer service I've had anywhere in a long time. I tried calling the regional manager just to get the answering machine I'm deeply upset and disappointed that I paid for my tax preparation with this company it's frustrating and upsetting the way they left me in the dark even after paying for the for this service and to basically be told they know nothing to help me and that the only person who can won't get back to me.
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February 2024 by Mr.Darnell Martin
Good people
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April 2023 by Lisa Bruno
H&R Block and my agent, Michelle were great. I quickly and easily scheduled an appointment. But, make sure you check if your agent is now working out of a different office, because if you elect to keep the same one they might have moved and you could be driving to a different location if that is a priority to you. Overall, Michelle explained everything thoroughly, I receive updates about my return, and she even gave me tips about what new legislation has gone through to watch out for when I file next year. Very pleased.
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February 2023 by JoAnn Fisher
Excellent, accurate and prompt experience. Super easy.
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September 2022 by King Stug
Bc very helpful
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September 2022 by Nicholas Vaughn
Amazing service
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September 2022 by Aio Sifu
Mr. Flowers was efficient and personable.
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September 2022 by Teresa Maszczak
Fast, courteous and friendly service
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September 2022 by Sandy Moore
Very professional and accurate
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May 2022 by Jack Ashcraft
It took 23 days of checking in with this branch to finally get our taxes filed. There was constant miscommunication, and frequent rude behavior over the phone from them. The price wasn't disclosed upfront and was 175% higher than our CPA. This was a complete nightmare. They will change your appointment times unprompted, or call you ten minutes before your appointment to reschedule. We ended up working with three different tax "professionals" and finally today we got a competent one and were able to close out. I'll never be back, if you're thinking about using them, it would be less painful to nail your foot to the floor and stay put.
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April 2022 by Nikki Whiting
I have been with H & R block since I was able to file..... The tax professionals has always been kind very polite patient just overall wonderful
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April 2022 by Barbara Morgan
Very professional, explained all the aspects of the tax procedure and GREAT personality.
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April 2022 by Carrie
Website is difficult to use, it is not intuitive, and very confusing.
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March 2022 by Josh Squares
Horrible experience. My tax “expert” began the experience not knowing how to work her email or a computer in general. As she was processing my wife and I’s W2s, she missed several boxes and input numbers incorrectly. On multiple occasions she got up and would walk around the office asking everyone else what to do. I do not recommend. We didn’t even finish our visit before we left.
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February 2022 by Keishua Turner
The women were extremely helpful, kind nd patient..they even kept my kids entertained while being professional
