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January 2024 by Andrea Johnson
Messy and unorganized. Sizes not in any orderly sense. Alex at checkout was great
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January 2024 by Joseph Spalding
There was a homeless man in the vestibule asking for money. Other than that It's a penny's
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January 2024 by Cindy Wygans
For it to be a holiday they disnt have many workers. So lines were a little long and had to wait to check out.
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January 2024 by Shirley Woolard
Beautiful store, welcoming and helpful employees, great merchandise and wonderful sales!
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January 2024 by Charles Boyd
Nice sells..
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January 2024 by Patricia Chase
Awesome selections on merchandise and the price was right.
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December 2023 by Myth Called Love (MythCalledLove)
Customer Service is a forgotten relic. Every department the employees just walk right pass you. You ask for help and it's met with a I don't know, It's not my department, We can't do that. No one seems to know anything or don't attempt to figure it out to get you help. They are like zombies. In dressing room needed another size young lady came in to collect items I asked for her help. She said she would try and find someone. Another incident my arms are full of items I didn't anticipate on needing a basket saw a clerk doing nothing asked her if she could get me one she told me she was on break and you guessed it I will try to find someone. Now I just shop online. They have sales you have to go online and get the extra coupons or % off in order to get a better deal. One bright spot is the lady at the return desk. Don't know her name but she's awesome. She makes everything so easy. She doesn't get flustered when you ask her the price of something. But like I said I generally just shop online now. They have a new beauty department it's where the Sephora was. The store is clean but like I said it's hard to find floor help. Guess they no longer have cashier's in each department. I miss that when there was a sales associate in every department. But hey things change.
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December 2023 by Alexsondra Barnes
Dawn Dixon in the salon is awesome
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December 2023 by Donald Sharp
went in found what what we wanted was on sale bought 2!!
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December 2023 by Jay Branson
Was really neat and clean for the most part...it is Xmas after all. The store is very well laid out and the merchandise was far better than I had seen at another Penny's in Richmond.
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December 2023 by Mary Mertl
If you shop in Penny's the next few days, make sure the discount listed on the items is in the cash register. There were a lot of problems today with purchases not ringing up correctly on the register, and I had to take the lady all the way back to the back of the store to see the sign! To many people waiting in line to check out to be doing stuff like this
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December 2023 by Mary Trevino
Only had one registered open were l was at, two customers walked out, due to the wait. I asked and associate for an extra help but no help came.
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November 2023 by Chartrice Scott
Love Everyday Prices & Amiable Retail Sales Environment! Family Shopping Accomodations & Best Customer Service!!
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October 2023 by Kerin M
Great deals, great selection! JC Penny always has something I want!
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October 2023 by Mary Donahue
Bought a dress on sale for $13 and a Worthington blazer for $34. I am thrilled
