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February 2024 by Reggie Wynn
This Lowe's is great. It's the right layout if you know what I mean. ? Staff Friendly and helpful
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February 2024 by Anita McRae
Love place
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January 2024 by Taina Chapman
We needed to purchase a new refrigerator... The sales person Brian Smith was great, very attentive, patient and all...but we waited two and a half hours just to purchase a new refrigerator!! Had problems with putting information in the computer and it's staying there. It kept disappearing or he had to keep adding it in there 4 times before we're stay and take and as well as the front clerk could not get the computer cash register to take the personal check. It was just crazy slow. And did not want to work right. Finally, at the 2 and a 1/2 hours, thewe got it done.
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January 2024 by Iryna Patterson
Absolutely horrible service. Took 2 months to get a refrigerator. Finally when it came, itwas beyond damaged. Managers respond was "go elsewhere go get a better product ". 10 minutes later with a great customer service and 3 day on delivery I got a perfect fridge from Home Depot. Please don't waste your time on Lowes appliances. So unprofessional, communication sucks, product is garbage
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January 2024 by Gary Tiedemann
The worst. Tried to get the store to do an install of a bathroom vanity and faucet. They canceled the install request with no explanation. After speaking with a manager they set up an estimate. The estimate was done by a contractor, but it was sent to the store. They store never called us to move forward. Tried calling the store but the plumbing department does not pick up the phone. Avoid this place at all costs.
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January 2024 by Lena Ferguson
Helpful
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January 2024 by Ruth potter
Excellent customer service. Always!I love Lowe's in Williamsburg, VA
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January 2024 by David Head
Lack luster service staff seem like you were bothering them
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January 2024 by Natalie Papaevangelou
Great in store service, but trying to reach them on the phone is terrible. Waited all day for an appliance delivery, and waited longer on hold. Each time I called, waited for 30-45 minutes on hold.
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January 2024 by Kelly Southcombe
Love the kids free workshops they have one Saturday out of the month!
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November 2023 by Seth Garcia
So I got in a car accident where my honda accord was pronounced total loss. I had a $500-$600 in store only gift card. That unfortunately was lost in my accord at the time of my accident. I called the 1-800 customer service number and an actual Lowe's store. They told me if I didn’t have a receipt of when I got the instore gift card or have the card number from the gift card they are unable to replace it. That means I’m out of my money from the in store gift card. I wouldn’t recommend Lowe's to not even my worse enemy. I will only shop at Home Depot for now on.
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November 2023 by Janine Sellers
The guy in the paint department was no help at all. I asked specific questions about what I needed, and he gave vauge answers that didn't really help at all. He seemed like I was bothering him to ask. Maybe the store should look into getting a more knowledgeable sales person in the paint department that can help customers when they ask questions.
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October 2023 by Monte' G.
As someone who loves tackling DIY projects, I'm always on the hunt for a reliable home improvement store that has everything I need. Fortunately, I stumbled upon Lowe's and haven't looked back since. I can confidently say that Lowe's is one of the best home improvement stores out there, and I always have a pleasant experience whenever I visit their stores. On my recent visit to Lowe's, I was on a mission to find some black spray paint for a DIY project I was working on at home. As soon as I walked in, I was blown away by the variety of options available, all at great prices. The store was extremely clean and well-organized, making it easy for me to navigate through the aisles and find what I needed. One of the things I love about Lowe's is that it truly is a one-stop-shop for all your needs. Whether you're a seasoned DIY person or a first-time homeowner, you can find everything you need at Lowe's. From tools and hardware to appliances and home decor, they have it all. I appreciate that they always have everything in stock, so I never have to worry about going to multiple stores to find what I need. But what really sets Lowe's apart from other home improvement stores is their staff. No matter what department I'm in, I always feel welcomed and assisted. The staff is knowledgeable about the products they sell and are always eager to help answer any questions I have. They go above and beyond to make sure that customers are satisfied with their purchases and that they have a positive experience. In addition to their fantastic selection of products and helpful staff, Lowe's also has a great website and app that make shopping even more convenient. I can easily browse their inventory, check prices, and even order products online for pickup or delivery. Overall, I highly recommend Lowe's to anyone looking for a reliable and convenient home improvement store. The store is well-stocked with a wide range of products, and their staff is always willing to help. And if you're a plant lover like me, you'll be delighted to know that Lowe's has an extensive plant section that is sure to satisfy all your green thumb needs. If you're in the Hampton, VA area, you can visit their location at 2002 Power Plant Parkway or give them a call at (757) 896-4930. Trust me, you won't be disappointed!
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October 2023 by Marianne Stover
Worst experience ever with my quartz countertop. Terrible communication throughout the entire process. I expected a lot more for such a big ticket purchase. I could NEVER get a person to answer questions (let alone pick up the phone). When I could reach someone, the information was generally wrong. Do yourself a favor and shop through a local countertop company (Lowe's contracts with them anyhow). The subcontractor they used was excellent and thankfully I was able to work with them directly for much of the install. Stone4kitchen........AVOID Lowe's!!!
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October 2023 by Michael P
Be careful about the return process here. This online return process needs to be fixed and the Customer Service personnel need to be trained again. Let me explain.I had ordered Water Activated Sand Bags from this store online for pick up in store. I had picked them up and returned them a month later due to not needing them.I returned them this previous week when I met Karen and a couple other associates at the Customer Service Desk. I handed them the product and showed them my phone to scan the return label. Which they then scanned the return label and said "This return is being processed/item has already been returned" but I didn't get a refund. I didn't get a receipt that day or any record that I had returned them on Thursday.I felt that something wasn't right as I've been working Logistics/Supply Chain/Warehouse. When you return an item, you usually get a receipt or a record saying the item is being handed back to the store, this is for customers documentation and proof.Well, when I started asking questions about this return process I immediate received attitude back from the Customer Service Reps standing behind the Customer Service desk. The process explained was when you start an online return, they scan them back into the stores system and it flags in the store system as it's returned.So I called Lowes Corporate, who said this process was half wrong/half right and I should of got some sort of documentation saying it had been returned. It should be scanned in though when it arrives to the store. Lowes Corporate personnel said to go back to the store, tell them I talked with Lowes Corporate and ask the Customer Service Reps about it. The ladies seemed like they had got offended, because I was asking them about the process, so once again I got attitude immediately (I understand Lowes Customer Service Reps are subject matter experts, but it doesn't mean to give attitude. The job of Customer Service is to provide Customer Service, no matter the question). So I gave up and left, as we weren't getting anywhere.However, what happened is they took the items back. They said I was good and I would be getting a refund. I wasn't given any documentation that the items have been received. The items were not turned in properly for almost 3 days. They had all day Thursday, Friday and part of Saturday to turn them in.This can lead to problems, as I worked Warehouse/Logistics. There's something called Asset Accountability. The process should of been the following:1. You give the items to the Lowes Associates wanting to be returned.2. They scan them right then and there, give you documentation that it's been returned.3. Item goes straight from Customer Service desk to Proper Shelf.What's actually happening is the following:1. You give the items to the Lowes Associates wanting to be returned.2. They throw it on a cart/pallet and I expect they are collecting these in the back storage areas to scan them in all at once.3. All items go back to their shelves all at once.This situation just mentioned above is when Asset Accountability comes into play. An asset can easily get misplaced/lost in this process of movement. The more movement in between a incompleted process, that's always a chance for misplacement which will lead to the Customer not having documentation and missing assets which will lead to profit loss for Lowe's.The past couple days I've been checking my order details online and it was stuck on Return Initiated, with no movement. It even said the store didn't receive the items.I called Bill on Saturday (Store Manager) who actually completed the return process, 3 days later. I want to thank Bill and this review is staying at 1 star because I feel like the Customer Service Personnel need to be trained and the attitudes need to be adjusted to fit their career choice. Bill has received 5 stars in my book, but this whole process and customer service reps needs to be looked at and fixed.
