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February 2024 by First Light
I wouldn't get an account with them, they cancel your credit at any time if you question any of their practices. I was a 12 yr. Credit card holder and was canceled for no reason never even late on any payments. I wouldn't join if I were you.
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January 2024 by Josh Benton
Got to the door at 1230 on a Friday just to cash a check. Was sent away and the gentleman at the entrance was very rude.
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November 2023 by John Boone
I highly recommend Coming to Navy Federal at peninsula shae at PeninsulaTown Center rightAnd shae at Peninsula Town right here off Kilgore
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October 2023 by Aster Valiant
I could not be more grateful for the empathy and solutions from Jennifer Sanders. She answered every one of my questions, even hypothetical ones. She took the time to help me understand my options - and not just in the current state, but also how they would impact my future as well. She encouraged and empowered me, and I will always go back to see her!
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July 2023 by miyah frosty
I can in today for help with my mobile app set up and Danielle was just a pleasant and very professional person, very knowledgeable and about her job and explain all the services that navy Federal credit Union offers I would refer my family and to come in and allow her to help with their accounts. Thanks Danielle for the extra service you provided for me.
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May 2023 by Pa Lor
Danielle took such great care of us and was truly phenomenal. She was super informative and helpful!!
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May 2023 by Walt
NFCU is awesome banking of All kinds for ALL Military branches, wheather your serving now or past as "Honorable Veteran" per separation discharge! (that is required for membership! & family) The members staff is friendly, polite, & helpful in your needs & wants in financial opportunity's!
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May 2023 by Rafayel
I would not recommend this place for businesses.
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May 2023 by Flossie Love
The line was long, but they are still doing a good job
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March 2022 by S Williams
After speaking to a customer service agent by phone I was told I could add my 12 YEAR old son to my account in order for him to have access to a checking I was managing for him. I visited a branch to complete this process and told the welcome person my goal, she asked his age, and told me someone would be with me but that I should instead open him his own MINOR ACCOUNT. Either option was fine with me. After waiting 30 mins the banker told me I couldn’t do anything to add him to my account because of his age and that he couldn’t open a minor account until he was 14… THERE WERE 2 OTHER OPPORTUNITIES where this could have been mentioned to avoid me from wasting my time by phone or sitting in a branch with children. I am beyond disappointed in the MANAGERS handling of this and in the support provided by phone. This bank is supposed to be a bank for military members AND their families! The consideration for my time was non existent and the consistent misinformation is extremely unacceptable!
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June 2021 by Monica P
All Navy federal credit unions are professional and sufficient.
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June 2021 by Keith Wise
They're so proud to serve! Overjoyed by the efficiency of the staff! The customer service at Navy Federal Credit Union is incomparable!
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September 2020 by Morgan Saunders
Extremely clean and very polite workers.
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July 2020 by Humberto Gittens
They have done more than most (banks) would and more for me and my family
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June 2020 by Rose J.
I drove all the way from VA Beach to the DMV just to get sent back out within 10 minutes. I had to visit NFCU to clarify a few things because I've been going back and forth with them and the DMV for months but the Coronavirus really interrupted my plans entirely. Came in for some loan/vehicle title things and barely waited 2 minutes. The staff was quick, efficient and patient. I want to say a special thanks to Erica and Craig for being incredibly helpful as well. I was especially happy to see an automatic hand sanitizer dispenser at the front being a nurse and what not. Haha, if I didn't live 45 minutes away I would definitely visit again for any inquiries with my NFCU account.
