O'Reilly Auto Parts store #3895 in Hampton, Virginia, located at 1955 East Pembroke Avenue, offers a wide range of auto parts, tools, and accessories. The store provides helpful services such as free battery testing, wiper blade and bulb installation, fluid recycling, and Check Engine light testing. Additionally, they resurface brake rotors and drums and offer a Loaner Tool program with a refundable deposit, making project work easier for customers. Staff members are generally friendly and eager to assist customers. Many reviews highlight the helpfulness and knowledge of employees, with some customers receiving extra perks like promotional flashlights. Staff members are quick to help locate parts or assist with tasks such as battery replacement. However, there are mixed experiences, with one customer sharing a negative encounter with an employee who was rude and unhelpful. The store's management, particularly one store manager, received high praise for going above and beyond. This manager took personal time to find a difficult-to-source windshield wiper reservoir after it was damaged, demonstrating dedication and professionalism. Customers appreciate such attentive service and feel valued by the store’s staff and management. With over 6,000 locations across the US, O'Reilly Auto Parts is known for its comprehensive services, knowledgeable staff, and community-focused approach.
As a real estate agent, you must have a dependable ride. I was on my way to start my busy day and noticed my coolant was low. Thank goodness O'Reillys was close. The gentleman helped me select the correct coolant and helped me put it on my car. I was so thankful.
October 2025
Great people at this location!!always get me right..Erik is an awesome person along with Donald!!keep doing a wonderful job guys thanks!!!
October 2025
Was looking for a part for my car that non of the other auto parts store didn’t have thank you to Pembroke oreillys for coming through. Excellent customer service as well.
